Catalonia Riviera Maya reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

14542 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Good hotel bad customer service

Karla L on May 25, 2024

The hotel is nice enough, clean and proper installations but the customer service is terrible, specially the waiter at the burger joint named Roy, was always bothered by us asking anything, and said he would take our orders as we came he would do it only once

TripAdvisor users rated this property 5 out of 5

Great entertainment team!

Danny B on May 25, 2024

I had a great experience at this resort! The food was delicious and the room were very clean! My favorite part was the entertainment team at the pool! Pepe is my favorite! He is very friendly and fun! He made all of the activities awesome!! Pepe was the best part of my trip!

TripAdvisor users rated this property 5 out of 5

Dream Honeymoon

Haileigh H on May 24, 2024

Went for our Wedding honeymoon in August of 2023. Best Resort we have EVER been to! Absolutely AMAZING. The best part was enjoying beautifully cooked Filet mignon and snorkeling right off the beach. (I've never seen a pufferfish before.) We will be back!

TripAdvisor users rated this property 3 out of 5

Nice hotel resort, could do better...

Freedom32000001652 on May 23, 2024

Good points, lovely staff, all of them were so friendly and helpful. We never passed one without a Hola or Buenos dias/nochas. Beach was beautiful, although the seaweed was coming in as we left... The staff were clearing it as best they could... We upgraded to Privileged, worth it, in our opinion. The room was always cleaned well on a regular basis by really friendly staff. A/C was very efficient...mini bar always stocked.. Coffee sachets for the machine refilled every day... BLoved restaurant and staff were excellent, always a friendly, smiling face, food was very good, although limited menu... Always a good idea to have a few dollars to hand out for good service. Bad points, there are no toilets in any of the restaurants. You have to leave the restaurant to find one... While we are on the subject, the position of the toilets do not appear on any of the maps on the resort or on the downloaded one!... There were only one or two stalls in a couple of the sets, bizarre when they are the nearest to the beach, pool and BLoved restaurant... They were very neat and always clean... Food, Terrace, tapas restaurant was abysmal... We left without eating our food. We live in Spain and know what tapas looks like... What we were served didn't resemble it at all. Very poor quality... Don't bother ordering a steak, we don't know what cut of meat they use but we ordered medium rare and we couldn't cut it. We tried three times, all similar. Like rubber, terrible.. Overall, we enjoyed our two weeks here. A good family resort.. Quiet in the evenings, shame the theatre wasn't open. Shows in the lobby, didn't work for us... Would we return.... No, we have stayed at The Catalonia Riviera Maya, much better all round... The best thing about the hotel.... The staff definitely the hotels best asset...

TripAdvisor users rated this property 3 out of 5

Average nothing special

917dilipk (Aurora, Colorado) on May 23, 2024

This is an average place to stay even though I paid for privilege, I was in building 10 and it was near a road not to mention La Brisa was closed and under construction which they should've warned Room service the food was raw pizza not very impressed. The restaurants are pretty good except for Teppanyaki with no showman skills at all and a person who is a loyal member said that this place was going downhill a bit. You have to get up every morning at 8 AM and try to make a reservation which can be a hassle. The beach is beautiful but if it's windyit's not usable luckily they have a nice lagoon. The buffets are average and the only desert is fruit.

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