TripAdvisor Traveler Rating

Was my wife's 60th birthday special birthday can only say hotel was a big let down rooms were shocking more 1 star than 4 .7 hour power cut no lifts working for the 2w weeks we were there hotel wanted $700 to upgrade which we thought was a bit odd on cheaking in for our stay have pics to prove

Attentive staff, clean room. Location is great. Lovely sea. Went on to excursion to Cenote, highly recommend, amazing experience. Food is fantastic. Loved the cactus salad. Pool is busy but fun. Great holiday overall.

The hotel was in a beautiful location, all the staff were friendly and courteous, my only issue with the room was that it was dark and dated, just needed a refresh and update, but this wouldn't stop me recommending it to anyone. Overall we had a fabulous time at the hotel.

This is the 2nd time I have stayed at this hotel. Rooms are spacious and immaculate. We booked an ocean view room and got a free upgrade to privileged. This gave us access to private beach, bar and a separate restaurant. Staff are so welcoming and can’t do enough for you. The animation team are fabulous with lots of planned activities around the pool and in the evening. These guys work so hard for you to enjoy your holiday. Delmi, Emilio, Arturo, Yael, Leslie, Jared and Luis make your holiday. Definitely recommend.

A fantastic stay at this private beach resort, excellent animation team and fantastic evening entertainment. The hotel staff from front of house, bar staff to cleaning staff are all very helpful and hardworking ensuring you have a great holiday. Would highly recommend this resort.