TripAdvisor Traveler Rating

Currently here leaving tomorrow morning! Wish I had another few days. Upon arrival after a long travel day. Check in was quick but had a slight issue with obtaining an email that would allow us to book our dinners online for the specialty restaurants. We were greeted by Antonio from the Exclusive Travelers club. He sensed our frustration and was eager to help. He took us aside and while we still encountered issues was kind enough to walk us to guest services and even checked in on us the next day. Everyday he asked if we needed anything and was so polite and friendly. Look for him if you need anything. Once you receive the email book all your restaurants on the app. We upgraded to the privileged room before arrival which gained us access to a private pool which was very busy and was difficult to find a lounger if you did not get up early you were out of luck. We did manage to find a spot on the beach with no issues. The privilege gave you access to one of the restaurant Beloved. It was quite good for dinner. My favourite was the Japanese restaurant followed by Beloved. We enjoyed having lunch at the snack bar by the pool. And breakfast at the buffet which opened at 7am. You did not have access to a bar until 11AM but I was fine with that. The lobby bar was open early for anyone that needs their coffee fix. Water was readily available as well. The only disappointment to the vacation was the seaweed in the ocean . It is the time of year I was told and the workers work endlessly to remove the seaweed so appreciate their effort. The sand is rocky so bring water shoes as well. The resort is in a gated community which has residential homes, a golf course, a monkey sanctuary, Marina and even had a place where you can see the dolphins, has small shops and places to eat if you are looking for something a little different. It was a short walk but it's hot so be prepared. You can also rent golf carts or bikes to ride around the area. The people work hard, the food is great and the entertainment staff did not disappoint. Book the vacation and enjoy.

We came out for my brothers wedding and the service we got from Roger and Carlos was incredible. Roger was helping us learn phrases in Mexican and made our stay one of a kind. The whole team at the front of reception were phenomenal and I would highly recommend staying here and getting to know the staff. I feel as if Roger has become one of our new family members. See you soon Roger! Louie + Lily ??

This was our 13th trip to Catalonia Riviera Maya and we are already planning our 14th visit in October. We were not disappointed in the least. As usual the staff were amazing and really go out of their way to make your visit enjoyable. After reading some of the negative reviews about the staff it made me question whether these people were at the same resort. The staff are what brings us back year after year. The grounds are immaculate. The pools are cleaned every day and our room was wonderful. Yes there was sargassum but we knew that might be a possibility as we have visited in May before. Water shoes are a must for safe entry into the sea. The food in both buffets was plentiful and a good selection to choose from. Shout out to all the talented entertainment staff. Ten out of ten!!!!! All the ala carte restaurants were very good but you do require a reservation which was not an issue. The lifeguards were very attentive to anyone’s needs when required. To summarize we enjoyed our visit very much and are looking forward to seeing all our Catalonia friends in October.

Room cleaning was impeccable. Entertainment was always present on site — very lively atmosphere! However, be cautious about the so-called “??????????” — ????????’???? ?????? ???????? ??????????. You’re offered a “???????? ???????????????? ???? ?????????? ?????? ????????????” that includes a shopping tour on 5th Avenue in Playa del Carmen. But be aware: before getting there, they stop at a jewelry shop and a tequila store. If you don’t want to go in and prefer to wait in the vehicle, the guide will tell the driver to leave without you — ?????????????? ?????? ???? ?????? ?????? ?? ???????? ???????? ???? ?????? ??????????! --- ?????????????? ???????????????? ---- Ménage de la chambre impeccable. Animation toujours présente sur le site, très dynamique! Cependant, faites attention aux soi-disant " ?????????????? " : ce ne sont pas de vrais cadeaux. On vous offre une "??????é???????????? ???????????????? ???????? ?????????????????? ?? ?????????? ?????? ????????????" incluant un tour de magasinage sur la 5e avenue à ?????????? ?????? ????????????. ???????? ??????????????????: avant d’y arriver, on vous arrête d'abord dans une boutique de bijoux et une autre de tequila. ???? ???????? ???? ?????????????????? ?????? ?? ???????????? ???? ?????? ???????? ????é??é?????? ???????????????? ???????? ???? ??é????????????, ???? ?????????? ?????????????? ???? ?????????????????? ???? ???????????? ???????? ???????? — ??é???????????? : ???????? ?????????? ?????????? ???? ???????? ???????? ?????????????????? à ??’??ô?????? à ?????? ??????????.

It was a dump that's all I can say it is only a 1 star the room we had was dark dull in a basement when you pay a lot off money you expect perfection the staff was ignorant it was very hard to get extra water I'm 72 years old worst holiday I have ever had need to sort things out