TripAdvisor Traveler Rating

This Grand Velas has a different and I would be inclined to say a more magical setting than the resort in Los Cabos which we have stayed at many times. Both have excellent and attentive service with an special call out to our pool attendants Daniel, Gabriel, Donato and Nemo as well as the staff at all of the restaurants of which there were too many to name but Edgar, Ernesto, Pilar and Karina were a joy at breakfast at the Bistro. A special thanks to the housekeeping staff (we’re sorry we don’t know your names) for keeping our room so comfortable and beautiful throughout our stay. Lastly we appreciate the care and attention of our concierge Viridiana. The food as always was some of the best we have eaten and we especially enjoyed the differences between the restaurants here in Riviera Maya and those in Los Cabos. There wasn’t a single miss at any of the restaurants which speaks to the excellence in the kitchens. The grounds are immaculate and the staff does an excellent job. The pools are varied and lovely especially the adults only pool which is situated close to the beach. Elena provided a fantastic, relaxing message at the spa cabana by the pool. We would recommend any of the Velas resorts as exemplary examples of what a five star resort can be but especially the one here in Riviera Maya. Hope to be back soon.

Aggressively convinced us to sit through a timeshare presentation for $300 off our insanely expensive weeklong vacation bill (specifically to offset the spa services we used) and when we checked out, they never took the $300 off the bill as promised. Everything is on the invoice is basically in internal hotel code and Spanish, and amounts are in Mexican pesos, so it was incredibly confusing. We called them immediately after returning home to let them know and ask for the $300 refund and they refused! Such shady business practices and shocking considering our vacation was super positive otherwise. Shame on your management team!

I'm not a celebrity actor, I'm not a sports superstar, and I'm far from royalty, but if you want to be treated as any of the above this is the place to be!! Their level of service and professionalism is unparalleled in my experiences as a traveler. You can expect this from the guy who rakes the beach to the general manager. Our personal concierge Melissa de León took care of every possible detail - from dinner reservations to coodinating a private yacht outing and an out of this world massage experience at their world class spa facility. She even went as far as having special treats for us and our 15 month old waiting for us at our suite when we returned at night. Her work was truly stellar!! As I mentioned, we traveled with our 15 month old. The resort was excellent in providing everything we needed for her - from crib to stroller and everything in between. The common areas are meticulously kept and are top class. The suites are spacious and well decorated. The food, oh my god the food - AMAZING!!! We will definitely be back.

We really enjoyed our stay at the Grand Velas. We spent 3 nights there over labor day weekend and were surprised by how quiet it was. The downside of that was that a number of the bars and restaurants were closed for refurbishment and that wasn’t advertised in advance. The staff were excellent and very friendly. The standard of food was generally very good, particularly when dining at one of the main restaurants. The food around the pool was slow to arrive and the quality was not as good. The all inclusive drinks were weaker than you’d get if you were buying them, but I guess that’s not that surprising. Our personal butler Alejandro was excellent, and went above and beyond to try to accommodate anything we asked of him. We also did a photo session with Kris the photographer and were pleasantly surprised by the results, but it quickly gets expensive if you like the photos. He was great with our 7 year old daughter. All in all an enjoyable trip. A few small improvements would have add this a 5 star review.

It was one of the hotels I have ever been to the food was great it was really clean. Workers were really kind to everyone and take care of everyone in the hotel. There wasn’t a single thing bad about this hotel. If anyone I knew going to Mexico I would definitely recommend this hotel to them.