TripAdvisor Traveler Rating

I'm very late writing this review but better late than never. We held our wedding there October 25th - 27th (2024). It was everything we hoped it would be. We had 40 guests, and they are still talking about the wedding, resort and the service. The service is impeccable; everyone goes out of their way to help and to cater to your every need and they think of everything to make your stay a pleasant experience. I had my own wedding planner, but I can't say enough good things about the resort wedding coordinator Fernanda. She is by far one of the main reasons the wedding was so fabulous and went so smoothly. She was attentive, accommodating, she answered all of my questions, solved any issue(s) I had and was always courteous and professional. Leading up to the wedding date, I was emailing her constantly and she responded quickly to me and to my planner. When we visited in June to finalize everything before the big day, they rolled out the red carpet for us. They had everything planned and everything was stress free. This is really a beautiful place to have your wedding, it's an all-inclusive resort and everything is top shelf. The food was excellent; the portions and presentations were on point and the drink selections were endless. The rooms are all suits and are huge with a big tub, they think of every kind of amenity for the room. We were welcomed by a bottle of sparkling wine and truffles and a chocolate picture and frame of my husband and me. The resort is a little pricey, but well worth every penny. My only advice for anyone thinking about having your wedding there, get the audio and lighting quote up front. It's set up that you basically have to use their audio lighting team, if you bring your own there are vendor fees and all kinds of fees. I don't think they work for the resort but are contracted with the resort. The bottom line is, you are stuck with whatever they charge you, and I have to say we were shocked at the price (and I live in New York City, so prices don't normally shock me). I probably would have canceled if I could have but of course I'm glad I didn't. Fernanda really helped in that situation; because of her efforts, we were able to work something out, and I am forever grateful to her. As I said in an earlier review, she is a tremendous asset to the resort (give her a promotion). In spite of the sudden rainstorm towards the end of the wedding, (see pictures) which only made the day even more special, it was an amazing experience. I am so happy we picked this resort to have our wedding. If you are thinking about visiting or having your wedding there, I highly recommend it!

We stayed on the Ambassador section and our stay was outstanding from start to finish. We used the hotel transport and the transfer was seamless although the car seat was not the appropriate size for my 7 month old - they gave me a front-facing toddler seat. I know car seat rules and standards are much more lax in Mexico. It was the same on the journey back to the airport Upon checking in every was amazing. The room was beautiful, had a great view of the pool and was immaculate. I's heard great things about the food and it did not disappoint. The dinner restaurants were each awesome. My husband and I each had different favorites. Every person was super attentive and where our baby was welcome, they treated him with so much kindness. Azul had some great options as well. We thought room service was ok. Th baby concierge made everything seamless for our 7-month old. We had all the extra stuff that would have been difficult to pack. It made the trip much more enjoyable. Paola, the nanny from the service was great with my baby. He was delighted every time he saw her. The pool was absolutely amazing. Not crowded when we went, always pm found a chair and the a poolside servers were very attentive. They always ensured we were comfortable and were full on drinks and foods. The pool itself was gorgeous and who can beat the cute little kid's cabanas. As others have stated, the beach isn't swimmable but that was ok with us. We just wanted to do our toes in the water and hang out on the chairs. Last, but not least, our concierge Jose Juan was outstanding. He had everything we ever needed taken care of for us. He even helped us gather a little basket of beach toys for our baby and got him an extra teething toy since he saw that he liked the one he had so much. He put in the extra effort to check in with us and make sure we were taken care of without being intrusive.

This place is an absolute paradise. The staff bend over backwards to make you feel like royalty. Everyone there is just super nice and willing to help make sure everything is just right. Several folks during our last trip really stood out. Omar at Azul is an amazing server. We had him last year as well and like last time he didn’t disappoint. I’m gluten free (celiac) and as soon as I mentioned that he remembered us. He was excited to have us there again and he made sure all my food was safe and he treated my wife and I to custom made authentic Mexican dishes that are popular in the area and in Mexico overall. He made sure every breakfast and lunch we had was out of this world, special and true to the culture. He also pre-prepared special drink ingredients so the next day we could have a special treat. We found out later in our trip he wasn’t feeling great but he made sure he stayed around because he said he would make sure our food time was special. The dedication and excitement he had for making our time special is beyond anything I’ve experienced. We have definitely made a new friend and can’t wait to go back and see him! Omar is just a wonderful guy and we had such a good time learning about him, his traditions and culture. He is hands down the best server we have ever had anywhere! He would even suggest to us what food we should get at the restaurants that are open for dinner. Just the best! Izchel was this sweet friendly young lady we meet at the little coffee cafe near the main pool. She was so happy and we loved chatting with her whenever we would go grab some coffee during the day. She was always smiling and treated us like she was seeing her friends. It was really enduring. Ricardo our concierge did me and my wife a huge solid. I asked if there was any way I could surprise my wife with some flower pedals in the room as a nice romantic gesture. He went above and beyond and made sure that when we got back from dinner there was a warm bubble bath ready with rose pedals on top of the bubbles in a heart shape. It was so amazing my wife just stood there in awe of how awesome it was

What an amazing experience. I have been there for a Company Award and everything was perfect. Location, food, concierges Carolina and Mariana assistance in real time was fantastic, logistic services at top level once leaving esrly morning to airport. I suggest anyone to spend some days ... unforgettable

Grand Velas Riviera Maya is an amazing resort and one of the most beautiful and well maintained resorts I have seen. The buildings, views and amenities were amazing. The pool was huge and perfect for small children and families (various depths and options in the baby section, kids cabana beds, great service). The restaurants were luxurious and delicious, with amazing teams that provide top-quality service (extra thanks to the Sen Lin and Koi bar team for making my birthday special). Frida, Cocina de Author and Piaf were all exceptional with the food, the service, the music and the ambiance and genuinely great people working there. Very special thanks to our concierge Jorge who went above and beyond and was even helping us with items and questions we had after we left the resort. Gabriela at Azul made us feel so welcomed and happy. The babysitting service really made the trip complete and gave me and my wife time to ourselves without worry. Thank you so much Karla and Marbella for your wonderful care and keeping our 2 year old safe and happy!