Grand Velas Riviera Maya reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

5637 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Must Visit - People, Food, Property Unmatched

U6212ZMdanielc on Jul 13, 2024

I have never been a “resort” person - family vacations growing up were always very active. After visiting Grand Bahia Principe Tulum 15-years ago, I thought I’d never return to Mexico. After my first stay at Grand Velas Riveria Maya (work trip) in March 2024, I became a resort person. So much, I returned on a solo trip two weeks ago (worth every penny). The attention to detail from every staff member is incredible (see below). The suites are large and luxurious, service is better than any Ritz in the States (personal 24-7 Concierge, deep room clean daily, folks will work so hard to meet any request), restaurants/food is unmatched (first Michelin Star in Mexico, chefs cater to ANY dietary need), and the most important part - everyone is happy and makes you feel like family. There is no pretense. Please visit this amazing property. I had the pleasure of having Gabriel as a Concierge during both of my visits (I will be back soon!). I honestly have never witnessed such impeccable personalized attention and assistance anywhere. Gabriel is the absolute best! Speaking of attention, my visit in July fell during Hurricane Beryl. The entire staff did an absolute amazing job making sure we were safe, incredibly comfortable and well fed! Alexis and Eduardo - you may meet Alexis and/or Eduardo during your visit as well - went above and beyond. If you are hesitant to make a trip during storm season, book the trip. You’ll be taken care of very well by both regardless. They are incredible! Others to meet during a visit: Alejandro: Piaf Restaurant Sonia: front desk Mauricio Espinosa: Management Valet: Ricardo Servers who will make you feel at home: Jesus Jorge Ruben Benjamin Ultimately, if you are considering a trip to Grand Velas Riviera Maya, book it! Well worth the cost. Promise you’ll want to return immediately after getting home. This entire review sounds like an ad, it’s not. I promise - just love this place and more importantly the people so much!

TripAdvisor users rated this property 5 out of 5

Exactly the getaway our family needed

davidjV4869UH (Cleveland, Ohio) on Jul 13, 2024

The Grand Velas Riviera Maya was a five-gold-star experience from start to finish. We visited in mid-June with our two daughters aged 9 and 7. I should preface by saying that I'm not used to the level of service that the GVRM provides. The staff are one step ahead of you, anticipating your wants and needs, and it took a few days to get used to this, as it is almost enough to make me feel a bit self-conscious. But in the end, this is perfect for a vacation to escape from your everyday routine and feel completely relaxed and at ease. I was a bit apprehensive about having to coordinate restaurant reservations and didn't do this in advance. When we arrived, our amazing concierge Leví greeted us and mentioned that he had already made a dinner reservation for us for that first evening on our behalf. How awesome is that? After confirming with us that we wanted to try all of the restaurants during our stay, he offered to work out all of the details (different restaurants are open different nights) so that we could try them all and have dinner at our preferred time every day. In other words - we didn't have to make any decisions about where and when to eat each night! At this point we could really feel ourselves settling more into the "worry-free" atmosphere. Leví also explained how we could arrange for our kids to have dinner in the Kids' Club on the evenings that we had reservations at the adults-only restaurants. (In short: there was basically nothing to it.) The kids loved: the pool, the Kids Club, the Amat coffee bar, the karaoke bar, the beach, and of course the room. They were also inspired enough by the creative restaurant menus to try some new things instead of sticking to the "kid staples" (which *are* on offer for your pickier younger party members). The whole stay was so incredible that I wanted to just highlight a few of the more amazing ones. The beach and pool staff were wonderful and took such good care of us. If you are greeted and looked after by Ruben, Nehemias, or Francisca in these areas you are in for a very special day. By about the second day we were feeling like they knew and remembered us and our kids, everyone's favorite drinks and snacks, and pointed out available chairs and umbrellas in our favorite spots. At the Azul restaurant, all of the staff were also amazing. Gabriela and Mariana led the pack here. One morning later in the week my wife asked about horchata as she was hoping the rest of our family could try it. While they did not have it, when we came back for lunch, they surprised us with a round (everyone loved it) and offered it to us each time we came back to Azul for the next few days. They also surprised us with a beautiful and delicious treat at breakfast the morning of our departure. One great tip for Azul: while it is set up as a buffet, the servers and chefs will be checking in with you and are happy to prepare other items that are not out on the buffet. One day they grilled my daughter a fresh burger at lunch and every morning at breakfast they checked in to see if anyone wanted pancakes or waffles (aside from the amazing French toast on the buffet). The Azul buffet offers a very wide variety of excellent choices already so I was blown away by this. We also had such a wonderful experience at all of GVRM's restaurants. I mentioned the menus are quite creative; the servers were all very expert at explaining the menu options and recommending good wine and cocktail pairings. This is *the* place to branch out and try new things! We had a lovely Father's Day dinner at Lucca with our amazing host and server Miguel. Alejandro at Piaf guided us through a decadent gourmet French kid-free date-night dinner. And of course, you must not miss Cocina de Autor. Jesús and his team delivered a once-in-a-lifetime experience for us here (this is *not* just a dinner) - and I would highly recommend you splurge on the sommelier's specialty wine pairing for this dinner. Finally I need to give further praise to our absolutely first-class concierge Leví. He gave us a brief but thorough introduction to our room and the property on arrival, was easy to communicate with on WhatsApp throughout our stay, and helped keep us one step ahead of the activities schedules, weather forecast, and other details that allowed us to just relax without missing on out anything that we really wanted to do. I've read other great reviews of other concierges at this resort and I hope they are all as great as Leví; in any case we feel very fortunate to have had him looking after us during our stay. I would honestly be disappointed to stay here if I was planning a lot of excursions, because once you check in, you are going to want to just stay and enjoy the resort. After this first experience, GVRM will be at the top of our family's list for "relax and recharge" getaways for many years to come.

TripAdvisor users rated this property 5 out of 5

Best customer service ever

Raul H on Jul 11, 2024

I strongly recommend this resort for a family vacation. I have been to many different resorts before and I have never seen a customer service as good as the one at Grand Velas. I would like to highlight the service of some staff like Daniel my concierge in Zen are. Daniel is amazing, super kind and efficient, he kept us updated on the different day to day activities, you should request this concierge service once you arrive at the hotel, nothing will go wrong if you have Daniel as your personal concierge. I also want to highlight the great service of Flor the waitress at Chaka restaurant, she is super sweet, kind and friendly, she went beyond with our service. I also want to recommend Estefany’s service the waitress from koi bar or you can also find her in the sky bar at the Grand Class. Estefany is so friendly and efficient at the same time, she will make you feel like royalty with the highest quality service and beautiful smile. I strongly recommend this resort for families. It won’t disappoint.

TripAdvisor users rated this property 3 out of 5

Best concierge host ever!

Ghazel O on Jul 10, 2024

Jose was amazing and tried to help us given the circumstances. He was attentive and cared for our needs. He made sure my daughter’s balloons and cake were delivered and even made sure they wouldn’t deflate before her seeing it (the weather was terrible) Truly a great person. Thank you for all your hard work Jose!

TripAdvisor users rated this property 5 out of 5

Amazing Stay and Excited to Plan a Future Event there!

Marianne D (Denver, Colorado) on Jul 08, 2024

We're planning a future celebration and went to scout resorts. We stayed at Grand Velas Riviera Maya for 4 nights and I cannot recommend it enough. Prior to going Andrea from the events department reached out a number of times to discuss the event and to help plan our time at the resort. After meeting with Andrea, I knew we wanted to do our event here. Her level of service gave me every confidence that the event will be perfect. The rest of our stay was equally perfect. Our concierge, Zuly was incredibly communicative and got us every reservation we wanted (with some flexibility on our part. We ate at almost all of the restaurants and they were all amazing (and I'm fairly High Maintenance about food). Room service was fast and really great! There are 3 different pool areas and all are really beautiful. The service there was on par with the rest of the resort and all of the servers were incredibly attentive. Luz and Yasmin were especially exceptional. The warm on-point service is what really made our trip. One thing to note when booking is that there are 3 different areas in the hotel and each is a different experience. Grand Class is Adults only so pool, beach area and restaurants (certain hours) do not allow kids, Ambassador is for families, has a huge beautiful pool and is on the beach, Zen is also for families but is not on the beach. It is in the rainforest which is beautiful and is a five minute shuttle ride to the other buildings. We stayed at Grand Class but will book suites when we return with our kids. The other things we loved was there is a lot of live music, an amazing breakfast buffet, fun bars and the coolest teen club. I really appreciated that there was no upselling - all of the food and liquor options are included and the wine was actually very good. We are really looking forward to going back!

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