Grand Velas Riviera Maya reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

5053 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Perfect Family Trip

FellowTraveler420038 on Jul 04, 2022

We had an amazing time! Our first trip to Grand Velas resort. The food is amazing not even just for all inclusive colored to other great restaurants. The service was beyond attentive Annie was our personal concierge and she was always available helped change dinner reservations always made sure we knew what activities there were for the day and even decorated the room for our sons birthday. Mario, Luis and Andreis made our pool time magical always had a drink in our hand, fresh towels and food when we needed. Great hote and amazing staff.

TripAdvisor users rated this property 5 out of 5

Even better the 2nd time around!

ahester921 (Dallas, Texas) on Jul 04, 2022

This resort is in the Top 3 for so many reasons. I think the food is probably the primary reason. Most resorts serve cheap crappy food that makes you sick. This place serves such good food at all restaurants. Even Azul, the pool side buffet has so much variety every day. ANNIE was our personal concierge and went above and beyond to ensure our stay was impeccable. TONY, head of kids' activities was superb as well. They basically served as on-demand child care, constantly ensuring our 9 year old was safe and having a blast. They had so many surprises scheduled for our 9 year old once they found out it was his birthday. We got the exception to bring him with us to dinner at the adult only places and while we got wine/drink pairings, they made him unique non-alcoholic drinks with each course too! And as if that wasn't enough.. they had a HUGE balloon/decoration treat waiting in the room at the end of the night. They constantly check in with you to make sure all is well. We won't ever go anywhere else, as I can't imagine how this place can be beat. My ONLY complaint is the hotel management lacks good sense.. as they FORCE their staff to wear face diapers constantly. Seeing sweat soaked masks on the staff outside even is quite inhumane and I felt terrible for them. I always tried to offer them to remove them when around us, but they said they are on camera and would get in trouble. WTF? Outside even? We all know they cause more harm than good. Management should be ashamed of themselves.

TripAdvisor users rated this property 5 out of 5

Amazing experience and service

kennyh83 (Clearwater, Florida) on Jul 03, 2022

My wife and I stayed at this property for 5 nights. It was an amazing experience from the beginning to end. We were most impressed with the service, attention to detail and wonderful meals. A much do is the spa and "water ceremony". The last day we sat by the pool and were served by Gabriel who provided excellent service and made us feel very special.

TripAdvisor users rated this property 5 out of 5

Great experience.

Cuongdovo on Jun 30, 2022

One of the best experiences and best decisions to have stayed at Hotel Grand Velas Rivera Maya, the staff is very attentive, as well as the food in the restaurants was great. One of the restaurants that we enjoyed the most was Frida for its Mexican food, we love the Mexican culture, which we are very grateful to each and every one of the people who work throughout the hotel, because they make you feel at home, one of the things that I and my family liked the most was the great experience that Jonathan the sky mixologist offered us, he explained to us in a personalized way the ancestral distillates, the tasting was very good, as well as the introduction to the Mexican spirits which we enjoyed a lot. Having learned a little more about Mexican culture through these distillates, my family loved the cocktails that Jonathan prepared for us with sotol and I loved the cocktail with pox. We had a pleasant experience thanks to all. We thank you Hotel Grand Velas. Keep working like this.

TripAdvisor users rated this property 5 out of 5

Awesome family vacation. Amazing food & service!

T5745IIdavidc on Jun 27, 2022

We just recently came back from a family vacation at Grand Velas Riviera Maya and it was amazing! We traveled with two young children so we were unable to see what the Grand Class section was like, but we still had tons of fun in the Zen and Ambassador areas. It was our son’s birthday while we were there, so we asked our concierge if they could do a little something to make his day special. We thought maybe they would leave a few balloons and dessert in the room…honestly we didn’t expect anything too crazy, but they went all out! Thanks to our concierge (Carolina), our room was decorated with tons of balloons, a play tent was set up with crayons, coloring books, stuffed animals, and of course there was cake! Carolina went above and beyond to make our son feel so special! She took care of all the restaurant reservations for us, answered any questions we had, and truly made our stay memorable. In fact, all the resort staff we encountered were so friendly, helpful and provided top notch service. Pros: -great food!! - honestly, just come here for the food. It’s worth it! -friendly, attentive service -clean & spacious rooms -strong drinks -if you have kids (or not) must try the apple juice! I swear it’s different from the average apple juice. The strawberry popsicles from the pool bar are also delicious! -strong wifi throughout the resort -quiet, relaxing atmosphere Cons: -Pool Bar food menu is just okay - stick to Azul buffet for lunch (they give takeout containers too) -the beach was not the best; rocky, not really swimmable If you love good food…if you love to eat…if you consider yourself a “foodie”, book your stay at Grand Velas Riviera Maya right now!!

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