Overview
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Jungle view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- Rollaway bed (on request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Mini fridge
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
Amenities
Aerial beach view
Aerial beach view
Autor
Chaka
Grand Class pool
Kid's Club
Koi
Lobby
Piano Bar
Pool and beach
Pool
Restaurant
Sen Lin
Sky Bar
Spa
Teen's Club
Wedding
Zen pool
Location
Reviews
TripAdvisor Traveler Rating
Grand Class service!
Trip65001391710 on Dec 07, 2024
Best bartenders ever at the swim up tiki bar by the Grand Class pool. These guys make it fun and love what they do. These guys anticipate your needs and will have you laughing the whole time.. Left with new friends :) Thanks Benjamin, Raul, Damian, Luis and the rest of this awesome crew!
Amazing resort on all fronts...just be prepared for the lounge chair hunger games
I302LDcp on Dec 07, 2024
We loved Grand Velas! What sets GV apart from other resorts is the service and food. The resort is beautiful and very well kept, but many resorts are too. It's just a notch above any other all inclusive with the people and the food. Our concierge, Braulio was beyond amazing. He was attentive to every question and made sure we had everything we needed. His level of responsiveness and customer service is unmatched. We chose GV due to some medically required food needs for one of my kids. Braulio communicated this to all of the chefs and was so helpful. He was so kind and we enjoyed chatting with him when he would come by to check on us. The restaurants were all very attentive and careful of my son's food needs. In Azul, where we ate breakfasts and some lunches (and ordered lunch to take the pool for my son), Gabriela was amazing and so helpful at every meal. She was delightful and clearly takes pride in excellent customer service. Chef Victor in the mornings came right over to ask what my son wanted for breakfast as soon as he saw us walk in. Chef Miguel at lunch had his food prepared specially every day and checked which desserts he could eat. My one major caution here though is that the desserts are prepared in a separate pastry kitchen, and there were a couple of times there was a miscommunication and some items were labeled incorrectly which is an issue, but we learned quickly to reconfirm if the signs were correct. Chef Miguel was happy to call the kitchen for us to reconfirm the safety of each item! The pool staff was very attentive in helping us move umbrellas for shade and asking if they could bring us drinks and food. The food was excellent - in the restaurants for dinner, in the buffets for breakfast and lunch, and we loved that they had different buffets set up at the pool each day so there was always something different and easily accessible. We loved the special events they had on the beach for lunches and dinner too, but this may have just been for the holiday week. Also a shout out to Nicolas, who ran all of the activities by the pool, was the guide for the bike tour and worked in the teens club in the evenings. He has limitless energy and enthusiasm for his job and always had a smile. You can tell he really loves his job and enjoys making sure the kids (and adults) are having a blast. Our only big drawback is the chair situation at the pool. We were there on one of their busiest weeks, so we expected crowds but it was almost impossible to find chairs. Thankfully the pool attendants were very helpful. The resort has a policy that you can't hold chairs for more than 60 or 90 minutes if you're not there, but it's really hard for them to enforce. Many people would still come down super early, throw a flip flop and a bottle of sunblock on the chairs then not come back for many many hours. The guys at the pool were hesitant to move their belongings so would put down a sign with a reminder of the policy, but people continue to do it. We saw it all week. I think the hotel either needs to scrap the policy and just let it be hunger games for chairs, or better yet keep the policy and truly enforce it as I've seen others do. It's not fair for the people who respect the rules and come down still relatively early, 8/9am ready to enjoy the day and find empty pool chairs reserved for hours with no one in sight. It's a tough one, but they can do better here.
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