Hotel

Grand Velas Riviera Maya

Riviera Maya 5.0

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Overview

Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Zen Grand Nature View
1184 square feet
  • 1 king bed, or 2 queen beds
  • Jungle view
  • No more than 4 guests in the room
Zen Grand Nature View
1184 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Ambassador Suite Ocean View
1270 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Ambassador Suite Ocean View
1270 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Grand Class Suite Oceanfront
1377 square feet
  • 1 king bed, and 1 sofa bed
  • Oceanfront
  • No more than 4 guests in the room
Grand Class Suite Oceanfront
1377 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Room service
  • Safe
  • Slippers
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Velas Kids Clubs

The program provides fun activities, such as movies, storytelling, drawing and painting, origami, and board games for young children from 5 to 12 years old. Kids learn how to make piñatas, kites, visors, handbags, pinwheels, masks, necklaces and bracelets. Kids enjoy activities and amusement in the video area where they will enjoy a Home Theater, X-Box and Wii. Lottery and Bingo games are organized, as well as video game tournaments. At our Kid's Club, your children play, make friends and create childhood memories.

Age range: 4 to 12

Teen Center

Teen Center

Age range: 13 to 17

The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 16

Type Amenities
KOI Bar, Lounge Dance floor, Live DJs, Live music, Open air
Sky Bar Bar
Aqua Bar Bar, Swim-up bar
Sen Lin Bar Bar, Restaurant bar
Piano Bar Bar
Karaoke Bar Nightclub Live DJs

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Piaf À la carte French Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Cocina De Autor À la carte Gourmet Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Azul Buffet International All day dining Dress code
Chaka Buffet International Breakfast, Lunch Dress code
Frida À la carte Mexican Dinner Dress code, Reservations required
Lucca À la carte Italian Dinner Dress code, Reservations required
Sen Lin À la carte Asian Dinner Dress code
Bistro À la carte French All day dining Dress code, Reservations required

  • Suites: 539
  • Built in: 2008
  • Eco-friendly hotel

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • SPA Boutique
  • Bridal Suite at SPA
  • Couple Massages available

1 877 418 2963
50 km from CUN
  • Beach front

  • 24 hour all-inclusive: Included

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 3

Pool availability is subject to seasonality.

Golf

  • Mini golf: on site

Golf cart mandatory and is not included

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tour excursions: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Green fees (Offsite) available ($)

  • 24 hour front desk
  • ATM
  • Baggage check
  • Business centre available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)
  • Safety deposit box

Location

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Top Notch Pool Side Service

Logan D (Ontario, Canada) on Feb 01, 2023

We hung out by the pool all week - the service was second to none!! Especially from Miguel, Luis & Santos ! :) we will definitely be returning here . The whole resort is breathtaking. Every aspect of the trip was phenomenal.

TripAdvisor users rated this property 5 out of 5

The best all inclusive ever

josephAng1982 on Feb 01, 2023

Our experience at this resort was absolutely flawless from start to finish. I have heard from many people that this is best, all inclusive hotel in Mexico, and all I can say is the rumors are true. We were welcomed very warmly, the property is absolutely immaculate, and the service is incredible across-the-board. Delicious food at the restaurants, and smiles all around The resort itself looks like it’s straight out of Maui. I would like to shout out a few of our favorite people from our stay. Luz at the pool as well as Luciano. I left US$100 at the pool in my sunglasses case, and two days later when I inquired about it, they remembered and were able to help us from lost and found. I of course gave the hundred dollars back to the pool team because I found it so incredible. Their honesty and bringing back my money.. who does that? People with incredible service who care that’s who!! Lastly Zulikey, our concierge. She is an incredible kind woman who is very caring, and absolutely went above and beyond to ensure we had a great stay.

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