TripAdvisor Traveler Rating

I was assigned a room in building 19, close to the resort shops. The room didn’t have any plugs by the bed so I had to ask for an extension cord from reception. The room was decent with my balcony facing another resort. The bed was comfortable and there were two couches which were useful to me. The fridge had complimentary drinks that I didn’t use and the resort uses refillable glass bottles for their water. The shower had good pressure, but the location of the bathroom door was problematic. I found the room was quiet at night, with the only noise being the staff between the hours of 6AM-8AM. I did have an option on the second night to move to building 14, but I didn’t like the proximity to the entertainment area, and I was happy with where I was. I found the food to be very good here, and there are several resort restaurants to choose from, with minimal wait times. I really enjoyed the Tulum buffet, sitting near the edge of the restaurant while having coffee and breakfast was so soul soothing. There was always some lounge chairs open near the pool, however, the lounge chairs on the beach were nearly impossible to get unless you want to be an inconsiderate person who puts their towel on the 3-4 chairs then takes off for a couple of hours. I absolutely loved the layout of the resort, and having a jungle in the middle of it is a fantastic concept! I took in the timeshare presentation, as I had 10 days at the resort, and since I was a solo traveler, it was nice to have a couple of conversations. I found the presentation to be stress free, and it was the most positive timeshare presentation that I have ever done! I earned $70 for two hours, and overall, it was a good experience. I would recommend Iberostar Waves Tucan to family and friends, and would most certain stay here again! I value comprehensive reviews, and the time required to invest in helping others search for quality hotel stays. Please indicate if you found this review to be informative and helpful, as your “Helpful” vote enables me to remain motivated in creating future comprehensive reviews that will add value to my fellow TripAdvisor members.

My daughter and I arrived Feb 1 and left Feb 8, 2026 in 1203. We had a very enjoyable vacation and were pleased with the excellent accommodations and staff. Our room was ready when we arrived and it was newly painted and very clean. The only drawback was the view of the pool toilet room was not what we expected and certainly not a pleasing jungle view. But little time was spent in the room so we did not complain. The beach was beautiful and there were always loungers available and shade. Towel service was excellent. The jungle pathways allowed us to see many new animals. We enjoyed all the buffets and went to all of the specialty restaurants. There was always many types of food available. The food,was tasty but it is always hard to keep food hot in a buffet situation. Overall we enjoyed our vacation. Thank you to the staff and management if this resort as well as the spa staff. Thank you

I traveled to Playacar with my Mother, (very much a senior as I am only 6 years away from being one myself) the Consierge Cony was amazing, she made sure we had everything we needed to enjoy our stay and she warmly invited us to call on her for anything we needed. The resort itself is set to be fully renovated starting in May, and while somethings are a bit Dated... I have stayed in places that claimed 5 star but didn't even come close. The hospitality of the Staff, the smiles really made us feel welcome

Emmanuel from the Beach Prestige was 200% attention to the member , friendly , caring and respectful! He is a great value to iberostar ??

We’ve had the best time here, in particular thanks to Johana, Cynthia and Stephanie in the entertainment team and Genny in the Tucan lobby bar. Always happy to see us, ask how our trip is going and have really made this holiday fantastic. There’s plenty to do across the resort and the facilities are great. Yes some of the rooms do need upgrading but you’ll spend most of it outside and the beds are extremely comfortable (ask for the super king size if staying in a couple). The hotel is closing for a full renovation to update the rooms in May 2026 for 6 months, some rooms have been upgraded already. Food and drinks have been plentiful and good quality, definitely book the Japanese restaurant for the theatre of it too. The grounds and wildlife are a great addition, flamingoes, coati and of course the peacocks roaming around (plenty more wildlife too) sets this resort apart from others I have stayed in Playa Car previously. I’d definitely return.