TripAdvisor Traveler Rating

This was probably the best resort I have been to compared to. The layout is amazing and nature is everywhere. The beach was also really nice. Seaweed issue are a given but they clean it up every single day. Service was top notch, food was top tier and the bartender Edgar made the BEST drinks in the entire resort. 10/10 recommend

We have been coming to this hotel since 2011 and love it. I have taken a star because food could use some help although it has been been than previous years. If you have kids, the star club is a loving place for them to be at and they have different activities and shows daiily. PILAR , KAREN , JESSIE AND NICOLE ARE TUELY GEMS. Never felt more confortable and they have great comunication. At the restaurants, george (we ve known for years now) yahir, isaac, benito and samuel are great and are quick to help, although everyone is helpfull we always are happy to see their faces and they go above and beyond for us always. Check in and out are fast and nice . I have just one little hick up whitch is that when i book it says 2 doubles or one king and i always get to pay ti get the king when i get there, uts a little disconcerning. Rooms are clean we always stay in building 11 or 12 close to the pool. There are activities all day for all ages and families have great fun. The entertainment is amazing and has been getting better and better. We ll be back when they re open , april is my favorite time to go, sweeter fruits, not too hot or humid, it s the best time. Hopefully they will have taller slides for bigger kids im mind for the remodel

We just returned from an awesome trip at Iberostar Waves Tucan. Here are my two cents I like to see as a family: Beach- Best one I’ve been to in Mexico. Nice, soft, white sand. Ocean was clear and all kinds of blue. Beautiful. Pool- There are a few shallow areas but the pool is generally quite deep. Wasn’t an issue for us as our kids are good swimmers but this could be concerning for those who can’t. I feel the pool needs a facelift, but I hear there are renovations coming. Even so, the pool was great with ample spaces to lounge. Food- Always something good to eat. No one in our group was complaining. Grounds- Beautiful. Having the jungle right there is great. They take really good care of the grounds. Rooms- I understand these are being renovated, and they need it. That being said, they were clean and comfortable. Service- The staff were very friendly. Shout out to Isabel in the Tulum buffet. She was our server most days and was always nice. I would definitely come back. I’m really curious to see what the renovations will be like. I’m scared the Reno’s will push this resort out of my price range, but time will tell!

The hotel is a solid 4 star hotel, I think like many hotels the actual 5 star rating is down to local ratings as many hotels are also 5 star. The food has been good, yes more variety would be nice but as with any all inclusive buffet that is the case. The restaurants you can book offer good food too. The rooms are clean and comfortable. The entire hotel is clean, nice being around so much wildlife in the grounds of the hotel too. Overall it has been a good experience, The hotel is being refurbished from May 2026 and I do think it needs some improvements to the aesthetic of the hotel as it is tired and needs bringing into the modern day. Location is good and it is walkable to Playa Del Carmen.

Highlights: • Beautiful property. The pool area is fantastic and being surrounded by the jungle and animals was incredible. That was definitely one of the highlights of the trip. • Great food. Every meal we had was great. Especially loved the Italian restaurant and smoke house. • Wonderful staff. The team throughout the hotel was kind, attentive, and welcoming. • Fun activities. The on-site activities were a great addition and added a lot of fun to the stay. A small suggestion: • Music quiz: We loved the music quiz and had a great time the first night we attended. The staff hosting it were excellent and the songs were fun. Because we enjoyed it so much, we came back two nights later expecting a new set of songs, but it was the exact same playlist. If the quiz runs multiple times in the same week, it would be great if the songs rotated so guests can participate again without already knowing the answers. A couple areas that could be improved: • Arrival experience: After a long travel day and investing a lot in a stay, guests hope for a warm, relaxed welcome. When we arrived, we were invited to attend a 90-minute informational breakfast the next morning. While it’s understandable to offer this to guests, the interaction felt quite pressured when we declined. There were comments implying that not attending would hurt the concierge personally, which created a sense of guilt for saying no. I want to emphasize that the concierge herself was kind, and it seemed likely she may be under pressure from management to promote this. However, guests should be able to decline without feeling pushed or made uncomfortable. • $300 Iberostar credit: The advertising around the $300 credit was confusing and felt misleading. Initially it sounds like a $300 credit you can use at places like the spa. In reality, it works like coupons where you must spend $100 in order to receive $25 off. This means you need to keep spending money to use the credits, which is very different from what many guests might assume when they hear “$300 credit.” Greater transparency around this would make the experience feel much more straightforward and fair. Aside from those points, the resort itself is fantastic and we enjoyed our stay. However, the arrival pressure around the breakfast presentation and the way the $300 credit is advertised both left us feeling uncomfortable. As someone who works in tourism and hospitality, those aspects felt a bit at odds with the otherwise high-quality experience the resort provides. If those two things were addressed with a more transparent and relaxed approach, this would easily be a nearly perfect stay and a place I would enthusiastically recommend to others.