TripAdvisor Traveler Rating

Secrets Maroma exceeded our expectations. The resort is beautiful, the beach is incredible, and the food and service were consistently excellent. Our concierge Angel made our stay truly special. He was attentive, professional, and always ready to help with anything we needed—dinner reservations, questions, or thoughtful touches throughout our trip. We also loved the entertainment team, especially Omar and Claudia. They brought great energy to every activity and made each day fun and memorable.

Our concierge Angel said it was his first week in this position and the service was already top notch. It’s clear the training is rigorous and this resort takes their service seriously. My husband and I approximated there are two workers to each guest! We notified Angel we were celebrating our 10 year anniversary and champagne was delivered to our room complimentary. Thanks again Angel!

This was our 10th visit to Secrets Maroma and it always hits the mark! Everyone is so friendly and work so hard to make your trip perfect! The Concierge’s make your visit so special every day. We will be back for our 11th trip in April. As I get ready to go home today all that comes to my mind is that I have been living in a fantasy world the last 10 days and I definitely can’t wait to return again and again. Special shout out to my favorite Concierge’s Roberto, Roger and Brandon. Plus everyone that made our trip so memorable!

The most special I’ve felt in my whole life, they treat you like family. They ensure you are continually happy and have everything we need

We had traveled faithfully for 15 years but, this was our very first trip to Mexico. We were not sure how it would compare. We were pleasantly surprised. We had the prefered room. Some of the amenities for that room level were wonderful, We had our own concierge for our block of rooms. Brandon hit it out of the park. Any requests that we had were exicuted quickly. He greeted us with a smile and even when with other guests gave us a wave of acknowledement. The pool side was excellent. We had never had such great pool side Service before. Dario was excellent. We were so well taken care of, All the food was top notch. The food at the French restraunt was so good we ate there 3 nights in a row making our way down the menu. Some of the best resort food we have ever had. We did do 2 days of diving and that would be the only downfall to staying here, There is no diving close by. Transfers were long 1 hour+ diving in Cancun was dissapointing. We were told Cosumel is the place to be for diving. If we decide to go to Mexico to dive we would do the loacation of our stay differently. If your not diving, this is a great resort to stay at. They had plenty of fun activites to do, Archery was so fun they had bike trail tour in the am and many fun shows in the evening.