TripAdvisor Traveler Rating

In all my travels Secrets Maroma is the best place i have ever stay. The atmosphere and staff are more than you can ever wish for. All the restaurants are over the top. The daily pool activities are so much fun. Excellent pool service. Will return.

This was our second time at Secrets Maroma and we are already planning our next trip. This was an absolutely flawless trip. The grounds are perfect. The beach was perfect. The food was perfect. The room was perfect. The staff always goes above and beyond to make your stay pleasant. Dario at the beach from was such a pleasure to talk to. The recreation and entertainment team was amazing. We did a kayak tour, water spinning, beach volleyball and some other stuff. This time we got a swimout room near the spa and it was absolutely fantastic. We ate by the water each morning. It was quiet and relaxing. I can't imagine it being any different.

We (my husband, 19 year old daughter and I) spent a week at Secrets Maroma Beach Riviera Cancun in the middle of December 2024. It was exactly what we were looking for: relaxation. The weather, staff, accommodations, beach, pool and food were perfect. The staff was spot on with housekeeping twice a day. They do need more than one hook in the bathroom to hang wet towels. They provide shampoo, conditioner and body wash. The pool chairs do fill up quickly in the morning but we lucked out with chairs on the beach. It's always a bit cooler there too. They have places to rent kayaks, sailboats,... just up the beach. There are also people who come by and you can book excursions with them. The food was great. There are plenty of options. Two of us are gluten free and there was never a problem with finding gf options. The staff is always nice and asked if anyone has any food allergies when they take your order. The menus are also labeled. They have entertainment shows each night. The beach is cleaned from seaweed a couple times a day. Makes walking the beach enjoyable. They have an area roped off for swimming and you can walk out pretty far. And let's not forget all the staff who are always there to accommodate you and who work hard. Tipping isn't required but is appreciated. We'll be back.

In summary, overall we had a really lovely stay - very good food, lovely beach, wide choice of activities and entertainment and the most wonderful staff that all want to please. So where to start with the detail - The Staff - by specifically thanking David (Beach, Entertainment and Karaoke Night) and Aidee (Concierge), as well as ALL the very, very many hard working and dedicated staff at this hotel - they are all superb and work tirelessly. I do, however, have one issue with the Reception Team who really seriously need to work on their attitude ! I also have issues with Hyatt asking guest to sign unreadable, nonsensical, unenforceable and overbearing legal documents upon arrival - seriously Hyatt - why ??? The Rooms - well appointed, very clean, spacious, very well equipped, but our swim up suite could be noisy in the mornings - all the noise from above and from the external corridor. It seemed that many guests had also lost the ability to hold door handles and simply let their doors slam from about 7am every morning. We had bathroom noise from above, including someone using a jacuzzi at 2am and trolley noise from Room Service Breakfasts, Maintenance Staff and Cleaners. Cleanliness - the cleaners are great - very high standards everywhere in the hotel (although I wish they would remember to lock the ground floor patio doors when they clean). The Food and Restaurants - excellent food, super choice, something for everyone. The issue - no restaurant reservations and on really busy days this can mean over an hours what for a table, which means if you dont want to eat at 9pm, you must get to a restaurant by approx 6.30/7.00. Capacity planning for high occupancy needs some more thought in my view. Generally excellent restaurant service and excellent food. The Pool Dining Experience in my view needs more staff, one waiter run off his feet for a 150USD romantic experience - needs a staffing review - some of our dinner was missing, simply because the poor chap was too busy (luckily our dinner was a complimentary one, but for paying guests maybe not quite right). The Entertainment - amazingly wide choice - all day, every day. Some very entertaining shows. There is a danger though of some of the daytime entertainment verging on a "Club 18-30" noisy affair that can ruin any tranquility around the pool. Is this a romantic hotel, or a drinking, party hotel - the balance needs to be right. Sometimes the entertainment team (who are fantastic, lovely guys) perhaps try a bit too hard. The Beach and Setting - simply superb. The Grounds - fantastic - an amazing gardening team, working all day, every day. Thank you to all at Secrets Maroma Beach for a lovely holiday.

Absolutely great hotel. It was my husband's birthday and we had a great time. From the service to the food to the views. Not one negative thing to say. The beach is beautiful and not as crowded as other Cancun or Riviera Maya beaches. It's a little more exclusive and so relaxing. The rooms were clean, the food was good and the best service by everyone. The entertainment was good and I loved the silent disco. Definitely coming back.