Secrets Maroma Beach Riviera Cancun reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

19197 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Perfect Destination for Wife & Mom Escape!

brandybubbles2 (Philadelphia, Pennsylvania) on Jul 03, 2022

My sister-friend of 30+ years and I selected Secrets Maroma because we heard it is the best resort for the more mature crowd whose main priority is RELAXING....we were NOT disappointed with our decision! The resort itself is nicely tucked away, spacious without amenities being spread too far apart, our room was amazing- comfortable, clean and inviting, the restaurants prepared delicious food and most of all, we were pampered from the very beginning almost til the very end. Lucio, Fernanda, Francisco, Alberto, Manny and honestly, everyone made sure we enjoyed ourselves. That being said, a few things I wish I had known: This resort does not require tipping but it is appreciated. You will be required to download an app and within the app will be your room key When you arrive, they will ask you for a credit card for a $500 "incidental" hold..this is optional but they won't tell you that unless you ask. The environment is beautiful however, if you are uncomfortable with roaming coatis, crows who swoop in on your unattended food or iguanas crawling about, you should dine at the indoor restaurants. Lastly, the resort's departure energy is quite different from when you first arrive so be sure to set your alarms, carry your own luggage and confirm your airport transfers as we felt completely on our own when it was time to check out.

TripAdvisor users rated this property 5 out of 5

Lovely trip

Cjlk2000 on Jul 02, 2022

My husband and I just visited Secrets Maroma for the second time and had a great stay. We absolutely loved the beach staff and how they accommodated drinks and food for us. We LOVED the room service meal and meal ordered while sitting on the beach. We have stayed away from steak at the Cancun resorts and have to admit we should have again this time. We have it a try, however the steak did not taste or look like steak. We would have also loved to get a real fruit smoothie at any time during day besides at the buffet. The only other downfall were the chairs at Oceana. We LOVED our meal there and ate their twice, however the chairs were extremely low and awkward to eat at. Having said, we loved the beach and the staff was always so friendly.

TripAdvisor users rated this property 5 out of 5

Honeymoon

lilah659 on Jul 02, 2022

Our honeymoon trip to Secrets Maroma was amazing! From the staff to the food - the whole experience. We are only one couple of MANY, I’m sure, and the different staff remembered our names and recognized us across the resort. Special thanks to our concierge, Emir, for his hospitality and kindness. He was knowledgeable, and efficient with every question we had! 10/10 would recommend Secrets Maroma and Emir! Thank you!

TripAdvisor users rated this property 5 out of 5

Alba is the best!

heyblueoc (Milwaukee, Wisconsin) on Jul 01, 2022

Secrets Maroma Beach is one of the best resorts in Mexico. We continue to be repeat guests at SMB because of the atmosphere, amenities, food, and most importantly, the people that work there. When you arrive, you are greeted with a cold towel and champagne. The check in process is easy and the lobby is beautiful. The room we had was a garden view and it was lovely. The room is spacious and includes a large balcony. There are many activities to enjoy at the resort, and the entertainment team goes above and beyond to get the guests involved! We enjoyed the fitness classes that were offered, the kayak tour, jungle bike ride, water aerobics, and the crazy game. The night time entertainment at the theater is some of the best we've seen and is comparable to Vegas style shows. We also enjoyed the live music in the lobby each night, and the DJ at the sports bar. There is truly something for everyone at this resort, and you can participate in as much or as little as you want! The entertainment team is friendly and they are around all day to engage in these activities or answer any questions you may have. A special shout out to some of our favorite entertainment team members who really went above and beyond for us: Andrea, Asdrubal, Saul, and Sam. These individuals took the time to talk to us and get to know us during our stay and we are looking forward to the next time we can see them! The food at SMB is outstanding. We enjoyed our meals at every restaurant we ate at each night. I have a gluten allergy and they have numerous options and are very accommodating! I had no problem eating and didn't get sick once during my stay! The breakfast buffet was great as there were many options for lunch. We especially enjoyed the Barefoot Grill and Seaside Grill for lunch. Alba M, the manager at Seaside Grill is our favorite employee at SMB and one of the reasons we continue to go back to SMB every year! Alba is the most kind and caring individual at the resort and takes the time to get to know you. She also prepared two special lunches for our family and really made us feel special! She is an incredible person and someone who makes our stay so very special! We just adore Alba! The service at the pool during the day is superb as well. Our pool servers, Rene and Alberto, had the drinks flowing all day! They work so hard every day to make sure everyone has what they need. In addition to bringing us cold drinks, they took the time to get to know you as well. Rene and Alberto are funny and nice and we really enjoyed sitting in their sections everyday of our stay! The employees really make this resort stand out from the rest and they make us feel at home. We come back to SMB each year because of the people, who we consider our friends. You won't be disappointed booking this resort!

TripAdvisor users rated this property 5 out of 5

Honeymoon in Paradise

Wander561892 on Jul 01, 2022

I wrote this review on return but for some reason didn't post!! WOW we had the most amazing honeymoon at Secrets Maroma. The resort is beautifully kept we couldn't fault it! On arrival we were greeted with a refreshing wet towel and glass of fizz and taken to our amazing swim up room where a bottle of bubbly awaited us!! We loved.the swim up room, it gave us quality time away from everything and you can use it day or night! The pool staff are fantastic from laying out your towels to the bar staff who keep the drinks coming. The entertainment staff also do an amazing job and the evening entertainment is outstanding! We also have to mention Wilbert our beach waiter, he looked after us so well, remembering our drinks and always served with humour geezer!! We didn't manage to try all the restaurants but those which we did, French, Italian, Seafood and steak the standard of food was incredible. We especially liked the French restaurant, It really is the staff that make the experience so memorable and extra special. From the maids, bellboys, waiters etc etc they all go above and beyond so don't hesitate to book a stay here you won't regret it! We just want to say a special thankyou to Alejandro and Freddy in the World restaurant they always made us feel extra special with the warmest of welcomes and always a laugh, loved these guys! Also Jo the Chief Concenciege she really looked after us a credit to the hotel.

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