TripAdvisor Traveler Rating

Highly recommend this hotel. It’s beautiful. The food is superior. The atmosphere is so relaxing. The pool is so relaxing and peaceful. The restaurants are amazing.

Amazing amenities food was phenomenal and drinks were spectacular Highly recommend this resort for a couples getaway. The entertainment was amazing every night.

We’ve never been to an all-inclusive resort and Secrets Maroma exceeded our expectations! The standard of service was absolutely top notch. The rooms were spacious, comfortable and had all we needed. The swim out pool was relaxing and perfect after enjoying the beach and bigger pools. Housekeeping kept us taken care of with daily straightening and evening turn-down service. The food options were plentiful and delicious. I would also like to mention the great service provided by concierge, Angel Lopez! He kept us informed of all the things going on. He also let us know who to contact when he was off. Fantastic service! Thank you Angel and thank you to all the staff at Secrets Maroma!

What an amazing experience! This was my wife and my’s first trip to an all inclusive and this place will be hard to beat! You will be absolutely blown away by the staff and service you are given. On check-in before we even got inside the building, we were met with a damp towel service to refresh from the hot Mexican heat, followed by lounge chairs in the lobby and round after round of drinks while we waited! We arrived early (before check-in time), but we still were able to enjoy all the amenities while we waited for our rooms to be ready (we were traveling with 3 other couples). Our wait staff was impeccable, with Gloria being our favorite waitress, very friendly and genuinely loved to be of service to us. Our group sought her out to have a few drinks wherever she was working each day. Edwin was the bartender that afternoon and we had a special request for a drink and he was amazing with his mixology skills. We kept returning to him for this drink as the other bartenders either didn’t quite understand us or didn’t know how to make a drink like we were asking. Our Romantic day had Manuel (Manny) as our concierge and Alberto was our server who were both outstanding. Marco kept the drinks coming on our last day at the pool and was outstanding. Back at our building (23) Angel was our concierge and was very attentive and pleasant. He even sought us out while we were laying by the pool on more than one day (I don’t even know how he knew who or where we were after barely meeting us) to see if we needed anything. We chose to stay at the resort, but Angel was right there to assist in any excursions or help us with anything we needed. The house keeping was also great, and you will get the standard morning house keeping and turn-down service in the evening. The towels at your bedside and chocolates on the bed are a nice touch! Keeping to that, there are several nice touches that make the difference at this resort. Pool-side sunglasses cleaning (you don’t know you need this until you get it!) and real towels to dry your hands make you feel pampered at every turn. The resort is more couples and romance oriented. It focuses on couples experiences more than groups the cabanas are for two people, as are all the rooms. The bathrooms are quite amazing (best either of us have stayed in!) with an open feel with a large jacuzzi tub separating the bathroom from the rest of the room. There are large wood slatted doors that can be closed for more privacy, but again this is tuned more for a romantic evening with your significant other. Our group had an amazing time and we were looking into coming back before we got back to the airport to fly home! I wouldn’t hesitate to recommend this place to anyone!

We had an exceptional time! Everything about the resort exceeded our expectations. I cannot say enough good things and will definitely be back!