Secrets Maroma Beach Riviera Cancun reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

19998 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Anniversary Getaway

628bretth (Chicago, Illinois) on Jan 30, 2023

We loved our experience at Secrets Maroma. The resort is very clean and beautiful. The staff is amazing. Always friendly, helpful, and available to serve anything you need. The food was fantastic and a very pleasant surprise. The extras we enjoyed were the spa and private dinner on the beach. Highly recommend both. Make sure to book spa early in your visit to ensure that you can get in. The private dinner is in a cabana ocean front and was amazing. Can't say enough good things about the resort, staff, and food. Can't wait to return.

TripAdvisor users rated this property 5 out of 5

Best Decision for our Honeymoon

alevey526 on Jan 30, 2023

I did a lot of research when choosing our honeymoon destination and I couldn't be happier with our choice of Secrets Maroma Beach. It exceeded all of our expectations and was the perfect getaway after spending over a year planning our winter wedding. From the get-go, the entire resort is immaculate and well attended. Our room was absolutely beautiful and the room service food was exceptional. We had the best time just enjoying the beautiful weather and the beach, but the true standout was really the Secrets Spa. We knew we would love the spa but it was truly mind blowing once we got there. The level of pampering and service could not be beat! Hydrotherapy was the unsung champion of our vacation for sure. It is not to be missed! I could go on forever about how lovely this trip was with the delicious food, wonderful staff, and beautiful facilities. But the last thing I must do is shout out all the people at Secrets that made our stay above and beyond. I kept a list of names while we were there to make sure I could include everyone! Ana was the best beach attendant ever and gave us the best drink recommendations! David at the seaside grill and Amir at Oceana were so much fun and always made sure we had food at our table. Elmer and Francisco at Himitsu (our favorite restaurant by far) were always attentive and friendly. Angie from the entertainment team was so nice and always made sure we knew what fun activities were going on. So many people at the spa were beyond exceptional including Samantha at the front desk and the spa attendants Jorge, Dany and Geyser. Just a phenomenal experience. On our last night we had dinner on the beach and our server Humberto was the absolute best. Ernie and Alvaro with room service (building 16) were so kind and truly made everything so easy. Last but not least, we have to shout out our lovely concierge for building 16, Esther. She was so friendly, helpful, and extremely organized. I definitely would want to stay in the same building again just to have Esther! I think it will be impossible for us to avoid coming to the resort again for our 1-year anniversary. I already can't wait to go back!!

TripAdvisor users rated this property 5 out of 5

Relaxation

Jill M (Westerville, Ohio) on Jan 30, 2023

Great resort! Pool activities are fun!!!!! Great food! Would definitely recommend it and come back for sure!!!!! This is an all adult no children resort. It is very peaceful but wish I could bring the grandkids!

TripAdvisor users rated this property 5 out of 5

Vacation in Paradise

Cory-Wisconsin (Mosinee, Wisconsin) on Jan 30, 2023

Secrets Maroma Beach was a wonderful experience for us. The food, drinks, and especially the hospitality were outstanding. Jessica, Carmen, Nyedi at the Lobby bar were wonderful and very attentive. Salvador and Chef Jesus at Portofino gave us a wonderful dining experience. Jennifer at Himitsu was great and even remembered us by name when we came back a few days later. The pool staff was equally impressive. Leonardo, Claudia, and Eder never left you thirsty. The pizza chef was fantastic, as was the always smiling woman who made fresh omelets at the world café every morning. (Sorry I can't remember her name, even though she remembered us). The entertainment staff was also great. Edgar, Angie, Memo, and Edel really kept you entertained, as well as informed of events happening at the resort. Of course there was also Omar in management. He was literally everywhere. Even when he shouldn't have been busy, he seemed to always be working. All in all, a vacation to remember, and we will definitely visit again.

TripAdvisor users rated this property 5 out of 5

Honeymoon retreat

annaeC8172UK on Jan 30, 2023

Secrets was perfect for our honeymoon! The food was very good and offered a large variety. The catch of the day was defiantly my favorite. My husband and I took advantage of all the activities the resort offered. We had a relaxing couples message on of the days we were there. My favorite was the romantic bed on the beach. I could sit there, sipping drinks and watching the waves all day! The resort knew how to keep the party going into the night with different shows and regional dances.

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