Secrets Maroma Beach Riviera Cancun reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

21028 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Nate B on Sep 23, 2023

This place is awesome, came here for our honeymoon and it did not disappoint! Rooms are awesome, the swim out is worth the extra money. The food is amazing! Room service was fantastic, everyone serves you with a smile! When coming here for the guys, remember to pack a pair of pants for the dinner restaurants! Great laid back resort!

TripAdvisor users rated this property 5 out of 5

Anniversary Trip to Secrets Maroma

nptp84 (Ocean City, New Jersey) on Sep 23, 2023

We returned last month from Secrets Maroma where we celebrated our 39th wedding anniversary. Overall, it was a wonderful stay. After a hiccup at check in, things went smoothly. Our building concierge, Vertiz was attentive and very kind. He is new to this resort but not to the hospitality industry. He is absolutely wonderful! We used the Preferred Club Beach club and had attentive service from Carlos and Efram. We were disappointed in the Brazilian night they offered. Because of weather, it was moved to the World Cafe that night. After being seated, the staff seemed to have forgotten us and were catering to the large tables. After being ignored for over 30 minutes , we decided not to stay. We decided to try Portfino and had a lovely dinner with outstanding service by Salvador, Edgar and William. We also spoke to the manager, Juan Jose to let him know how pleased we were with our experience. One of our favorite interactions was with Itzel. She was working at Oceana one evening and we saw her again at Seaside for lunch. She is training to be a manager and I can see she will go far. She is sweet, caring and attentive. We received wonderful service from her along with Wilma, Carlos and David at Seaside. They made our last lunch extra special. Other staff members I want to note are Gabriella and Jennifer at Himitsu, Eyner at Bordeaux, and Anna at El Patio. We loved the beach at Maroma. We never had an issue finding a beach chair. We also love the pool, but the towel game was annoying. We were also impressed with all the entertainment offerings at the resort. The shows were wonderful! We highly recommend this resort.

TripAdvisor users rated this property 5 out of 5

Perfect in every way!

mnayh (USA, Maryland ) on Sep 23, 2023

Super clean, great friendly staff, delicious food, generous vegetarian options, warm pool water, gorgeous beach! I felt safe which was a huge relief. The resort is so far off the main road that it was actually a turn off to leave the resort. I literally loved every moment I was there. If I could visit annually, I would!

TripAdvisor users rated this property 5 out of 5

Overall, an Excellent stay

thomaspB3546WG on Sep 23, 2023

My wife and I traveled to Secrets Marmora Beach from July 25 to August 1. When we arrived we were not met with a hot towel or glass of champagne. The check in process did not go smoothly, as well since we had to talk the Front Office manager. The issue was still not settled then until he talked to the Manager. He then they gave us a call and we got the good news. From that point on everything was excellent. There were many staff member that were excellent and should get recognition. The first staff member was our concierge Vertiz, in building 14. He went out of his way all week. The first night we ate at Himatsu and were impressed with the food and the service. Gabriella the hostess was so pleasant and remembered our names and said hello when we walked by to the other restaurants that are by Himatsu. Our server was Jennifer was an excellent server who was always there when we needed something and to make sure everything was excellent. We ate breakfast, most mornings, at the World Café Buffet. The food was very good overall but the omelet chief next to the smoothie station was outstanding. There were many items we tried and all were good. The servers Chris, Freddy, and Miquel were pleasant and attentive. We ate dinner at the Oceania restaurant. The Sea Bass was very good and well prepared. The service from our waiter Amilcar was outstanding. Itzel was also great as a hostess and she also helped take care of the tables.. IWe ate at Portofino and were greeted by a very friendly hostess Alma. The food was excellent and the service from Salvadore, Edgar, William, Juan, and their manager Jose was outstanding. We attended the Brazilian night event at the Preferred Club but we found the service not to be the level of the other restaurants and we left after waiting a half hour for a drink and server to come over. It appeared that the servers put their attention on the larger parties. The Seaside lunch was wonderful and the servers Anotonia, Carlos were excellent. We also ate dinner there and again excellent service from David, and the hostesses Itzel and Wilma. We ate breakfast at the Preferred Club and these servers were much better and much more attentive than the Brazilian night staff. The servers that took care of us were Carlos and Efram. The Bordeaux restaurant was very nicely decorated and the food was top quality. The sever Eyner made this dinner a special experience. The food and the service, provided by Anna at the El Patio restaurant was top notch. Overall our stay was wonderful however we did find the attentiveness of the Assistant Front Desk Manager left something to be desired. We also noticed that the maintenance staff had to fix the swim out pool filter during our stay as it did not appear to be working correctly.

TripAdvisor users rated this property 5 out of 5

A 2 weeks total remarkable experience

danieldL475SX on Sep 23, 2023

Great site but all the difference is made by the people, all of them sooo very carefull, kind and giving you the feeling you are at home (in better) From miss Estrella, our concierge Vertiz to the World Café staff, the beach-bed team with Manuel and miss Mitzy … and all not mentionned here , Really a warm thank you for your professionalim, efficiency and kindness (With a special thought for miss Denisse) Thank you all and see you again next year ! Corina y Daniel de Bruselas, Belgium Ps. Do not forget to address your respect to the haluche of the site ?

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