TripAdvisor Traveler Rating

Alejandra and Armando of the entertainment team were awesome. Such a fun event.

We stayed in the Privilege section of Ocean Riviera Paradise over Halloween 2026. Traveled with Westjet (delays but excellent checkin assistance) and Nexus transfers (50/50). We are vacationers who prefer to stay around the beach or pool and we didn't participate in any activites. We did see the Folklore show. We have a tradition of taking one in every trip to Mexico. If we had known that the Day of the Dead fiesta was so interesting, we would have tried to go earlier but the app doesn't elaborate. We did arrive a bit late and enjoyed seeing the food stalls and entertainment. Staff and food were okay to great. Meat and rice could be super salty. We tried the buffet once for dinner and were impressed with the selection and service. We were at the very beginning of the busy season and staffing seemed minimal and new. Most days there was (sweet) cornbread in the PL at breakfast. Thank you to kindly Miguel in the Privilege Lounge, Belen at the PL desk, (another) Miguel, pool concierge. We really enjoyed fish and chips at Pez Vela despite the birds. It was still showery for 3 days. Thankfully, sargassum was gone at first. Some came back but was well managed. The beach was rough at first and we should have had beach shoes. There are a lot of big rocks as well as stones. So we started using the pool. Pool loungers are taken by 7, but Privilege beach loungers are not and there is a helpful beach concierge as well. Protected coatis are everywhere and bold. Bring a zipped bag and watch your food, but it is nice to have food service at the Privelege pool and beach! We will definitely return.

We were a family of 14 adults. We had a wonderful time at this resort. The staff was very friendly and always helpful. The pools were great. The rooms are very nice. Always had hot water and cold a/c. We had no major complaints about this resort. One person really stood out to us. Her name is Dianna!!! She made the excursion for our family and it was perfect. I would highly recommend letting Dianna plan your next offsite excursion because she’s the best.

Overall we had a great experience at this hotel the service was great and during the day we had a great time doing activities in the pool with Alejandra and Sol both were lovely! Jordan at the restaurant Pez Vela was phenomenal. Such outstanding service! He honestly stood out from the rest. The rooms were comfortable and overall the resort was pretty clean. There are many food options but because the resort is so large it would be nice to have someone explain where you can go as regular guests and what is only for adults or privilege guests. The gentleman that checked us in didn’t really explain anything at all to us and it was also unfortunate that we arrived at 10pm to the hotel and there was nothing to eat after a long travel day until after 11pm. And with a tired and hungry one year old, that was not fun. While we waited we went to the lobby bar and had a very rude gentleman serve us I didn’t catch his name but he had a neck tattoo. I asked for a piña colada and he rudely said this is why i didn’t want to serve you we don’t serve those drinks here just tall drinks like rum vodka gin etc.) He definitely needs a lesson in customer service! We also had a negative experience at the spa. What was supposed to be a relaxing 50 min massage turned into a 20 min massage and when we told them that we had paid for a 50 min one they argued that we were wrong. After finally accepting they were in the wrong my husband was brought back in to finish his 30 mins. This was not relaxing for him at all. Ultimately it felt like a waste of money. Especially since the spa services are ridiculously overpriced. Besides those instances we really tried to make this a positive vacation as our intention was for our son to have the best time! And he really did! Again he’s only one years old! Overall we enjoyed our stay a few hiccups along the way but we made do!

We stayed at the end of October 2026. The hotel was lovely and all the staff were amazing and work so hard. The only downside was the lack of beach and clear ocean as per the TUI photos. However that didn't make much difference to us as our daughters age 5 and 8 loved being in the pool and doing all the kids club activities around the pool each day. Ana and Alex were absolutely fantastic with them - all the kids club staff were but there are just too many names to list them all. The girls also did some activities in the Jellys Playhouse too which they enjoyed loads. There was always something for the kids at night too which was great. The food was very good too. A lot to choose from in the main restaurants. The speciality restaurant were very good too an no issues with booking into them. The omelettes at breakfast were great. Staff were very good and attentive. We saw a lot of the wildlife too - monkeys, coatis, capybara, iguanas. Sadly never the crocodile! We took a taxi into PDC. It was about 20 mins and cost us 100 pesos using the indrive app. We were there over Halloween and Dia De Muertos and PDC was amazing. The hotel also went all out and it was absolutely fantastic.