Ocean Riviera Paradise reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

14328 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Oceana restaurant

Stacey M on Feb 17, 2024

Daniel- Urile and manager Jorge were beyond accommodating for our specific meal requests!! We had a party of 7 full of picky eaters and he made sure everyone was happy! Food was delicious! Get the salmon ceviche. Loved the banana dessert too

TripAdvisor users rated this property 5 out of 5

Great check in experience

Quest17345791751 on Feb 17, 2024

Check in was easy and Cesar was very friendly and helpful, he gave us all the information we needed and was very knowledgeable and very welcoming. We were also provided with welcome drinks as well. 10/10 would come back to this resort next time.

TripAdvisor users rated this property 2 out of 5

Mike's Coffee Experience Good/Bad

Rubin A on Feb 17, 2024

This is 2 reviews.. Good No complaints for the pm/night shift. Irine & Samantha are perfects sweet hearts. My partner & I love them. They're very friendly, & respectful, they know us by name and greet us every time we visit with a smile on their faces even when they are busy. They are the pinnacle of perfect hospitality. Service with a smile! Made us love coming here. Treats you like family! But then their's the am experience.. Bad Had a terrible experience with David. This wasn't the first experience & we ignored the first experience with him because we were trying to have a fun time. The last day we were their we came & I tried to get David & Christina's attention, even though they were preparing, they were ignoring me & talking to each other.. I tried to ask a question, so I had to say "excuse me" several times when I finally got an answer David told me to wait in a not so friendly way then continued to talk to Christina.. I ask again what the pastries were, but he basically told me the items by name but the pastries he names were not right & were actually opposite of each other & so I asked again if he's sure, but he doesn't seem to double check & just says the same thing even though he was wrong.. Christina never bothered to even ask if I needed anything, just ignored me like David. David has a very rude demeanor & non hospitalitable personality compared to the night shift! He doesn't seem to care about his rude personality & how he treats customers. Overall, David needs to be retrained specially from Irine & Samantha on how to serve customers! His service hospitality skills is hugely lacking! He made our last day here a terrible experience in our favorite place!

TripAdvisor users rated this property 4 out of 5

Fantastic vacation but...

caroledL3389FJ on Feb 17, 2024

Traveled with my husband for our anniversary and we stayed for 14 days. Here's the low down: Property: Absolutely beautiful, clean and well taken care of The resort is huge so get ready to walk OR simply hitch a ride on the trolleys (they go back and forth all day long) They have animals on the property (monkeys, coatis) - AND DONT FEED the animals people - omg....would you feed a random wild animal at home? We witnessed small children getting attacked because stupid parents thought it was a good idea. Pools: Multiple pools on the property however if you haven't upgraded you may not be able to use them They are FREEZING cold Kids splashing constantly (parent watch your kids - so frustrating - couldn't understand why the families weren't at the water slide pool) Pools aren't the cleanest (never vacuumed) Rooms: Big rooms, super comfy beds (like cloud bed toppers - loved the beds) Maids kept our room beautiful and always cleaned well Water pressure was great and always hot water (anytime of day) We didn't upgrade but still thought the rooms were good - honestly - you go in there to sleep Service/staff: Staff were always pleasant, helpful and remembered our drink order (haha) Couldn't ask for better service Food: Food was soooooo good We loved all the a la cartes except for Route 66 (gross) Buffet was good - you'll always find something to eat To make reservations for a la cartes, simply download the app and make reservations starting at 8am - except for japanese one - you need to get in line at the buffet for that one Entertainement: Check out the posting for daily activities Big variety of activities Music at the pools is a bit loud for me but that's me Beach: Lots of chairs, sand is powder soft and you aren't' hounded that much by vendors here. Suggestions: If you want to upgrade do it before you arrive because its more expensive to do it once there - trust me, its wayyy more there If kids bother you, I suggest you upgrade so you can access the "adults only" sections In summary: We had an amazing time here at Ocean Riviera Paradise, so much so that we bought a time share (and yes we got a free massage but that wasn't why we went to listen to their presentation). Only reason I gave this a 4 star was because the pools are wayyy too cold and weren't kept that cleaned

TripAdvisor users rated this property 5 out of 5

Wonderful stay! Amazing staff!

Kristy M on Feb 16, 2024

This is our 8th visit to Ocean Riviera Paradise! What keeps us coming back is not only the amazing grounds, but the wonderful staff we have met. Elice is by far the most attentive and thoughtful server! I cannot express how truly amazing she is. She always greets you with a smile and is quick to bring you anything you need. Antonio was Once again our Butler and made sure our dinner reservations were made and we were well taken care of during our stay!

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