TripAdvisor Traveler Rating

We won’t be booking here again. Let’s start with the good. Our room was very clean and when the toilet stopped flushing a plumber was sent immediately. We went to margarita and had a fantastic waiter. If you are there ask for Miguel Why we won’t be returning : 1. mini fridge wasn’t stocked when we checked in. 2. Requested extra towels. They never showed up. 3. We requested extra bottle water and was told it’s $3 a bottle. You have allotted 1 bottle person per room. That’s not all inclusive to me. 4. Left sink wouldn’t drain. 5. Toilet didn’t flush. 6. 3 fine dining restaurants require same day reservations, 1 must be done online, 1 must be done in person from 830am - 11am. It’s impossible to get in especially if you have plans outside of the resort. 7. We needed bandaids from walking for both kids. Even after holding 4 fingers up I was handed 2. Waited 15 minutes for these by the way. Security had to go back for the others. We couldn’t wait and left. Same thing the next morning. Asked for 4 and only got 2. They offered to have pharmacy deliver some for $27 for 20 bandaids. For a 5 star you can’t give more bandaids? We should be able to request basic first aid items for free. 8. Do not exchange currency at their front desk.

Mexican resorts get 5 stars based on how many pools/restaurants they have on site, not overall quality. Worth noting. This hotel is 10 years old now and the age is starting to show in the accommodation. I’d describe the room we stayed in as “tired”. The food is ok. Mexican and Blue moon probably the pick. The Italian was poor. Unless you upgrade to privilege or Beso the drinks are a bit meh. I became ill with suspected food poisoning after 4 days and was extremely unwell. Research shows food poisoning is relatively common in riviera maya resorts. Be warned. If you become unwell I suggest you take your own medicine as the resort shop wanted £50 (fifty pounds) for a packet of Imodium tablets. On return home I was diagnosed with Cyclospora, a transmissible infection reportable to the UK government. You have been warned! The grounds are superb and the staff are lovely. If you go into Playa (£25 taxi each way) of the levels of hassle from the business owners. Don’t fall for the “remember me Im your waiter” from looking at your wrist band. The hotel grounds are amazing and there is a nice breeze at the beach if you want to get away from the “boom-boom” music at the pools. The only downside is the constant hassle from the massage/vape/trinket sellers. The amazing staff really save this hotel. They are superb. Remember to tip them as they are worth every penny. To summarise, don’t expect proper 5 star and be wary with food, shared serving utensils etc.

Visited Mike’s cafe everyday during our stay in Riviera Maya. The most amazing staff. Always smiling and willing to attend to us.

Santiago at the beach was fantastic!

We visited the beach everyday this trip and we had the best beach waiter. Santiago remembered our drinks, names and was quick and attentive to our needs. See Santiago whenever you visit the beach!