Ocean Riviera Paradise reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12082 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Attention to detail could have made our good stay better.

Diana S (Toledo, Ohio) on Jul 04, 2022

Overall, our family vacation was a pleasant one. The food was amazing, the H10 Hotels app was handy for checking restaurant menus, and the pools and beach were all fantastic. However, our experience could have been improved immensely with a little maintenance and an additional tram driver. From previous experiences at all-inclusive resorts (and after reading some prior reviews), we didn't hesitate to book a Privilege room. The Privilege check-in experience was clearly different from the standard process, but it was no faster, and it still came with the expected resort membership/timeshare shill attempt. Our butler, Marisol, walked us to our room after the tram was a no-show. When we arrived, we saw two Double beds instead of the King we had requested. Marisol promised to look into getting us moved into another room the following day, but that never happened, and that wasn't a deal-breaker, anyway. (Our 10-year-old son was pleased to have a Double to himself instead of the sleeper sofa!) We also set up all of our dinner reservations with Marisol at that point, and I installed WhatsApp on my phone to contact her during our stay. She would make the reservations every morning and send us confirmation of where and when we would be eating that evening. She was also able to answer random questions we had, like whether we could get a car to Playa del Carmen ($20 arranged with the bellhop). The only miss with our butler was when we were preparing for checkout; we had started to haul our own luggage to the elevator when we ran into the bellhop who had come to get us. Our Privilege Junior Suite Garden View included multiple lamps that weren't plugged in (some weren't even anywhere near a power outlet), a whirlpool tub with a leaky drain that emptied the tub nearly as fast as it filled, oddly-wired light switches that controlled one or more lights on the opposite side of the room, and switchplates that would fall off the wall on occasion. The bed linens were stained, and so was the sleeper sofa. The cushions on the balcony chairs were torn. These were all minor inconveniences, and weren't enough to merit us asking for another room... but these details were enough to be irritating at a time when we were supposed to be relaxing. Our favorite part of the resort experience was the food, by far. The Privilege Lounge was our go-to for breakfast every day -- usually lunch, too. Dinner every night was exquisite. The drinks were delicious and just strong enough (we generally stuck with a margarita on the rocks), and our son ordered himself a Shirley Temple every chance he could get. He also LOVED the quesadillas on the Kids Menu. Best. Mozzarella. Ever. Other noteworthy bits: The bowling alley is first come, first served, and the process is NOT obvious. When bowling opens at 4:30pm, go in and to the right, by the bar. In the corner is a staff member with a computer. She will take your information and call your name when it's your group's turn. On the beach, there's a place to rent water sports equipment like snorkels and flippers. Bring your ID and 100 pesos. No ID, no rental. Teen Club is a sign-in and drop-off situation. Kids Club is more time-sensitive, and it's possible to miss out if you don't get there by the cut-off time for the morning. Be aware that some of the video games at the Teen Club are M-rated, so an elementary school child could very well be playing Grand Theft Auto 5. The Privilege pool is a quiet area, but the adults-only Beso pool always seemed to have the music bumping, as did the Eden pool. The Daisy family pool was loud with children during the day, as expected. The on-site gift shop wasn't exorbitantly priced for the souvenirs we chose -- $10 photo frame, $12 onyx carving, $15 painted ceramic skull). Note that they do NOT accept Discover Card. We arrived on a Sunday, when all the weekend visitors were checking out. The concierge explained to us that many locals come to the resort for a long weekend, so Sundays are a very hectic day in the lobby. Keep this in mind when planning your arrival and departure.

TripAdvisor users rated this property 2 out of 5

Not a 5 Star resort

Noparadise (Toronto, Ontario) on Jul 04, 2022

We arrived in April for a destination wedding expecting a 4-5 star resort experience. Starting at check in where we stood in line for at least 45 minutes while 2 staff tried to check in a full bus load of guests. Our room was ok but the air conditioning was not working for the first 5 days even though we reported it to the front desk everyday. By the 6th day it was better but still not “cool”. The food is bland and boring, even in the restaurants that require reservations. The wine is awful, but if you want to pay for wine (at an all inclusive) maybe it might be better. The drinks by the pools and at all the bars are watered down. Couldn’t swim in the ocean because of seaweed and no where on their website do they tell you this. The staff were not even very friendly which might have made up for some of the downfalls. This place is a wedding factory, different day, different bride. Very impersonal!! All in all we were disappointed and would not waste our money to come back.

TripAdvisor users rated this property 5 out of 5

Great family and friends experience

erikaberbert (Brasilia, DF) on Jul 04, 2022

When I think about great standards all inclusive resort I think about Club Med. But it was so expensive I had to look for another options. I didn't know exactly what to expect as Ocean Rivera costed so much less than Club Med Cancun. But what a great experience! It is true that making reservations for the Steak House and the japonese restaurant was difficult (get all the information about the app when you do the check in. I was so tired when I got to the hotel I didn't pay so much attention. Fortunately my friend who was also in our group knew what to do so we went to 3 speciality restaurants while we we were there). But there was plenty of options of food (besides the restaurant, there is a ice cream store, coffee shop, juice, tacos, drinks) and fun. Live music, bowling, nature. The kids had a blast at the silent night. It's not a luxury resort, but the rooms are big and have balconies (I live balconies in beach trips. All swim suits out of the room). It was a great expierence and I have already recommended it to a cousin who is looking for a resort to go with her kids near Cancun. Finally I would like to praise two employees who went over and beyond to help us. Grydyss who works in the reception and Lizete from the restaurants,

TripAdvisor users rated this property 2 out of 5

Ok Facilities, terrible customer service!

Shikha2411 (Fremont, California) on Jul 03, 2022

Extremely poor service experience. The room delivery system is absolutely broken. You can keep placing multiple orders and you can rest assured that your food will never get delivered. The buffet food is like cow fodder. Very very poor quality and taste. There are 10s of bars in the whole resort but you will never feel drunk enough because they basically just serve you sugary water with very very little alcohol in it. The restaurant reservation system is equally bad - you have to wake up at 7am to make restaurant reservations otherwise everything’s booked in ~15 mins and you are stuck with that stupid tasteless buffet. They never stock/restock the mini bar, don’t replenish the toiletries, or service the room. The resort facilities are not that bad. The room was fine, and so was the food in the dine-in restaurants (I.e. if you get a reservation). They definitely need to up their service game though. Their whole focus is currently on converting the current customers to privilege customers (I.e. selling membership). It would be better if they could better service the current customers and have the do the word of mouth marketing.

TripAdvisor users rated this property 1 out of 5

Not Worth the Money

AlyBray22 (Baldwin, New York) on Jul 02, 2022

Good;Resort is nice rooms are clean. Heriberto and Silvero are amazing. Bad: First and foremost you can only mkae reservations begining at 7am day of to the restaurants which take about 20 minutes to complete if you are lucky as the app is super slow. They only tell you they will hold reservations for 10 minutea but what they fail to say is that your whole party needs ro be present if not they will cancel your reservation even though you already have the rest of your parties order. Dont waste your money. I've stayed at Paradisus Playa dw Carmen at the experienxe was so much better.

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