TripAdvisor Traveler Rating

Our stay at Ocean Riviera Paradise was extremely disappointing. Our group of eight all agreed it was one of the worst vacations we have taken, and many other guests we spoke with shared similar frustrations. The biggest concern was how poorly food allergies were handled. Restaurants asked about allergies, but whether they were taken seriously was inconsistent. I have celiac disease and another member of our group has severe anaphylactic allergies. At one restaurant a server brought her a dish containing her allergen without checking. On another occasion room service sent me food with gluten after repeatedly assuring me it was safe. Safe food options were extremely limited, and menus with gluten free, vegetarian, and dairy free symbols were often mislabeled. Even guests without dietary restrictions found the food quality very poor. Service was extremely slow, and many staff were rude, dismissive, or confrontational. The beach was another major disappointment. It was covered in sargassum seaweed, creating a strong smell and making it unpleasant to spend time there. Combined with poor food, slow service, and serious allergy safety concerns, the overall experience fell far short of expectations.

We booked a Privilege Garden Suite but were upgraded to a master suite on arrival. What a pleasure. Be prepared to be offered a breakfast meeting for a vacation club presentation right after checkin. My wife has specific food limitations due to Gerd and being gluten free which was somewhat challenging as almost everything has garlic and onions or spice in it. The staff and kitchen worked hard to accommodate us at each meal. Food security and quality are a top property for the resort and we had several great meals. They could look to improve on some items on the menu using herbs instead of spice for flavouring. The Privledge Beach area was nice and we were well looked after by Oryada and Carmen. Our Butler Adriana was excellent. She efficiently booked all of our dinner reservations and handled special requests quickly. It was nice to have her services this week. We are looking forward to a return visit.

Our experience at Ocean Riviera Paradise started well : the resort is clean, well maintained, and the food options are good. However, the stay was overshadowed by the aggressive push to attend a presentation for the H10 Privilege Membership. We were told it would be a quick one hour meeting, but it turned into a very long, high pressure sales presentation trying to push an $11,000 package. When my partner and I said we needed time to think about it, the attitude changed immediately and the meeting ended very rudely!! Instead of feeling like we were on vacation, it felt like being pressured into a sales pitch scam we never asked for. Unfortunately, this really ruined the experience for us

Unfortunately our stay at Ocean Riviera Paradise was very disappointing experience. To start with the positive: the first two days were actually great. The resort is well maintained, clean, and visually beautiful. The food selection is good with many options, and overall the property looks well taken care of. (Except the humidity in rooms) However, the experience quickly changed because of the constant pressure to upgrade to the H10 Privilege Membership. We were repeatedly approached to attend a “short” informational meeting about upgrades. We were told it would last maximum one hour. That was not true. The meeting quickly turned into a high-pressure sales presentation that lasted half a day (and we actually cut it short — That is half a day of vacation wasted. What was most uncomfortable was the sales pressure. The conversation quickly shifted from FREE to pushing us to purchase a package costing around $11,000 on the spot. When we politely said we needed time to think and discuss it between ourselves, the attitude of the representatives changed immediately. The friendly tone disappeared and we were suddenly treated like garbage because we were not willing to sign immediately. The meeting ended abruptly and very rudely. Instead of feeling like we were on vacation, the whole experience felt like being trapped in a scam where nothing is clear and everything is designed to pressure you into buying something. It is unfortunate because the resort itself has good qualities, but aggressive and misleading sales tactics should not be part of a relaxing vacation. Because of this experience, I cannot recommend this resort.

The kids club was the best! My daughter begged me to go and wanted kids club instead of pool! Ana, Dani, Katie, and Ali were amazing! My daughter loved them so much and we would go back just to see them again!