Overall it was a great, well ran hotel. Everyone was super nice and efficient. Especially loved the family based activities. Bowling was a favorite, Theresa and William kept the place very neat and kept everything running smoothly. Highly recommend trying bowling if you come to this resort!
no refund or credit
Jul 20, 2021
was attending for a wedding in july 2020 with a big group wedding was canceled due to covid and resort was not open on our arrival date made many calls to get refund and kept getting the run around called hotel and finally somebody answered told the problem said they would look in to it and call back never did said we nevered canceled but tryed to many times they took 800 dollars of our money people in our group that booked through travelocity were refunded with no problems they wont even give credit what kind of business is this will never book here in future stay away
We were ROBBED
Jul 19, 2021
Do NOT stay here. Very unresponsive and not very much catered towards customer service at all. We got robbed while on our stay here. We had all of our expensive jewelry in a small bag, within another bag, in a luggage. Granted we did not put it in the safe but we only left the hotel room for a few hours. In those very few hours, we came back and it was gone. A $2500 Versace Watch and some rings and bracelets.
We ended up reporting it to the guest service desk who honestly didn’t really care at first. At the end they ended up doing a police report, but no one ever got back to us, no one offered us anything to make our stay better, and they never contacted us again like they said they would. The day we left they basically just said that there was nothing else they were going to do. They left us with a little piece of paper with the name of the hotel and a phone number. What are we supposed to do with that? You would just think that they would offer us SOMETHING to make our experience better. They always shrugged and made it seem like they could care less. I think they just wanted to get rid of us at that point. You would think they want want to make our stay at least a LITTLE better.
Also, we stayed at the “El Beso” portion of the resort which is supposed to be the adult resort. It’s literally right across from the kids pool AND multiple children kept trying to come into the adult minibar / pool area.
If you want dinner reservations, good luck because it was always fully booked everyday so we just resorted to the buffet which had extremely salty foods.
What a change a year made
(Kansas City, Missouri)
Jul 19, 2021
We have been to at least 30 all inclusives. We were at Ocean Riviera Paradise last year. We decided to take our entire family there for our 50th Anniversary. That was our 4th time at this resort. I'll try to make this brief, however I could go on forever.
Our butler was worthless. Two months ago we stayed at the Paradisus and it was great. Our butler , Alonzo, did nothing for us. We had 4 rooms with 11 people. There is NO beach. Our rooms were extremely hot. The restaurants were extremely hot. The only cool place that I could get cool was in my bathtub in cold water. Covid tests were disgusting. No appointments. Only a day, no time. Lots and lots of people in two small rooms. Waited 3 hours and cost $35.00 per person. The tram that usually runs frequently was far and few between. I wanted to get a massage but the gentleman said that it was hot there also but they have a fan...I went to every one to complain but with no satisfaction. Theres many other resort tochoose . Until they turn on the AC,I'll never go back..
Jul 19, 2021
Honestly this is one of the worst resorts I have ever been to! No one helps... staff attitude is horrible and too big of a resort where u have to walk 2 miles inside just to get to the lobby!!! We payed 500 dollars for privilege treatment but nothing even close to it.... no carts assisted with our luggage when we checked out whichever we had to take them in burning sun by walking for 2 miles and the beach stinks its brown and full of seaweed. This is my honeymoon trip and I hate this resort. All the food is disgusting or super small smizes. Only one staff is kind her name is Jennifer in privilege. The rest r very rude and don't care about customer service.