TripAdvisor Traveler Rating

This was the first time we had a butler for all of our friends and family. Aidren was the best for all of us and made sure we were very happy with our stay. He gave us a 110% making sure we had reservations for food for 14 and arranging our excursion. He made sure every room was taken care of bar stocked and cleaned. Asking if we wanted hot tubs filled for the night. He supplied us with electrolyte drinks as we needed. He was there everyday and made sure we were happy and taken care of. Always asked how are meals are and if any issues. Very personable and handles all situations to make it happen. If you request him as your butler or if you get Aidren you will not be disappointed. He makes you feel like family from another world. Excellent job on his part during our trip 1/2/25-1/9/25

Wonderful family vacation! Hotel staff are all friendly and accommodating. Staff at El Beso Pool (Liliana, Nelli & Francisco plus Daniel & Samuel at the bar) were fantastic with their service & drink recommendations. Food was OK, some places better than others. Making reservations could be improved for groups rather than forcing each room to make their own & hoping to all succeed. Rooms clean and comfortable. Would definitely return.

We play with Jessica she was so amazing she was so fun and had the best energy she talked with us for 15 min it was amazing the things she taught us she taught us so many Spanish works and was one of the best employees i met here!!!! Loveee her so muchh

Highly recommend the resort. Just finished staying there with my group of friends. Everything was amazing. Food was always fresh and great , tried out lots of restaurants within. In addition Adrian was a super big help to enhance the stay as well!

Azael from de experience team is very friendly, the bets dancer of the exercise in the eden pool, he’s amazing. I liked this resort, everting is good, your food, drinks, pools, and the entertainment the best team. Im really happy and very satisfied.