TripAdvisor Traveler Rating

Our experience at Family Lounge was wonderful! It is such a lovely place to spend quality time with family, offering entertainment options such as video games and pool tables that allow everyone to have fun, enjoy themselves, and create special memories together. I would especially like to highlight the outstanding service we received from Gregorio, one of the managers. His kindness, attentiveness, and genuinely welcoming attitude made a remarkable difference in our experience. It is truly refreshing to meet people who take pride in providing excellent customer service, always with a smile, warmth, and a willingness to help. Thank you so much, Gregorio, for making us feel so welcome and well taken care of! The hotel itself is also absolutely beautiful, with stunning facilities that create an atmosphere of comfort, elegance, and relaxation. Every space adds something special to the overall experience and makes the stay even more enjoyable. Without a doubt, Family Lounge and the hotel as a whole are wonderful places worth visiting and recommending. We truly look forward to coming back!

Zander, Yunuel and Armando are fantastic hosts, and singers!!! What an amazing time

We truly had an amazing week at Ocean Riviera Paradise. We would definitely recommend and make it a priority to check the H10 / Ocean hotels for our next trip. The hotel brand is a gauge of high quality. Can’t wait to try others! The site is spacious but structured in a way that everything feels close and almost like multiple mini-resorts. When you’re at a pool, you don’t really hear and see what happens at the other parts of the resort which is perfect for the adults-only section for example. The jungle vibe is well appreciated with many coatis, cats, raccoons and monkeys on the property. They are the cutest and are not disturbing the people. We had a nature-view room in the El Beso section. The room was spacious and well-decorated. Although we were missing a few things (swinging chair on the balcony, dehumidifier, a little problem with the AC) the overall appreciation was very good. We appreciated not needing room cards but rather just used our bracelet to open the door. The restaurants were all delicious. Special mention for Blue Moon, our favorite, with the best service and food we had. Staff was also very caring and friendly. Always attentive to our needs and making sure we had everything we needed. Special mention to Maria and Julio at the Amaratto buffet, Antonio and Diego at Blue Moon, Hector, and Eliseo at Pez Vela. Great jobs to all! There were so many restaurants and entertainment options we couldn’t even do everything that was offered. Which is a great thing, leaving us wanting to come back for more. Finally, like other reviews mentioned, the beach isn’t the greatest, on the smaller side, but having a pool beachfront helps with this and you can still swim and enjoy. Overall, one of the best resorts we’ve been to. 5 stars. We would have greatly paid more than we did in terms of the quality we received.

Great vacation and amazing service from Fernando at guest services as he was able to provide a solution for a restaurant reservation very quickly. Thank you for a relaxing stay!

We truly enjoyed our vacation in the El Beso at the Riviera. We tried all the à la cart and our favourite were the Italian and the blue moon. In the El Beso, the swim out rooms are nice, but the water is extremely cold. It gets no sun.. Jennifer at the pool and at the beach took very good care of us and remembered us from day-to-day if going look for Jennifer. We would definitely return to the El Beso Ocean Riviera, as we really truly enjoyed the vacation