TripAdvisor Traveler Rating

The hotel has a great location, and the view from the gym on the 35th floor, and the viewing deck on the 36th floor are amazing. The Prime Rib Bolognese at the restaurant was very good, and the bartender made a great Uncle Nearest Old Fashioned.

Great location, close to lux stores on Grant Ave. Parking station close by and the valet propose you self park there. Good. Expected to be offered water bottles at check-in, but had to ask. Hotel room was clean although bathtub seemed to be ‘spongy’ under foot in some areas (as if the laminate was separating). Maybe the quality led to early age issues. Overall, still pretty good.

No room service. No minibar with water or anything. Restaurant is only open a few hours a day. Most restaurants around the hotel are closed. Safety in the area is also questionable; for example, there is a Starbucks across the street that has no tables or chairs because of homelessness issues. Staff tried hard, but the hotel is 2 stars at best.

I have been staying at this property for over 15 years and this last trip will be the last. The GM David Lewin aggressively came after my engineer and I as we were in a call with a large client in the lounge area we reported it and no one followed up.

I was pleased to receive a pre-arrival text to welcome me and offer any assistance. I used this avenue to ask for a few things and was handled quickly, efficiently, and politely. Room is comfortable, especially the bed. Just an overall great experience and will return in the future.