Grand Hyatt San Francisco reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

6778 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Overcharged

jameswilson2024 on May 11, 2024

Despite showing evidence (both a receipt from their only system and my credit card bill) the staff at Grand Hyatt continued to insist on adding the meal I had paid for by card to my room. The hotel is nice enough, just don't eat there unless you want to pay twice the value of the bill.

TripAdvisor users rated this property 5 out of 5

A Perfect Stay

Carol M (Kaleden, Canada) on May 09, 2024

This hotel was a sanctuary from all of the noise, chilly winds, and excitement of San Francisco. I was always greeted so warmly, yet lived in an ideal room, always so impeccably clean. This is one of the finest hotels in San Francisco, yet the price was so reasonable. I couldn't ask for a better experience. Thank-you Grand Hyatt of San Francisco!

TripAdvisor users rated this property 3 out of 5

A clean, yet no frills hotel

239Alisa (New York City, New York) on May 08, 2024

This is a great hotel if you are staying for a short trip and do not need much. The hotel is clean. And the staff is friendly and attentive. Bonus points for the Union Square views from the 22nd floor. I really enjoyed waking up to that. The reason for the deductions of two stars: there were no toiletries, except for lotion in the bathroom. No cotton swabs, no makeup wipes, no shower cap. I did call for a toothbrush and they brought it to me swiftly. This hotel is a great budget friendly, clean, no frills option.

TripAdvisor users rated this property 5 out of 5

Excellent Service. Perfect Location

rowellb259 on May 08, 2024

The rooms are a little outdated but everything else was great, especially the service. I would stay here again.

TripAdvisor users rated this property 5 out of 5

Among the best service I've experienced

Andrew B (Washington DC, District of Columbia) on May 07, 2024

Arrived at the hotel a few hours before the check-in time and was welcomed as a Globalist member. Steve at the front desk called housekeeping and asked if they could expedite the cleaning of my room, and it was ready within 30 minutes thereafter. I *really* appreciated this. Steve invited us to use the club lounge in the meantime. He also told me how to request bottled water and happily honored my late check-out request (even though I know it was a very busy weekend for the hotel). Breakfast in the club lounge was tasty, though might benefit from a bit more variety. The views there are unbelievable, though. The honor bar was convenient and very reasonable, and every staff member in the lounge was warm and friendly. The room decor was certainly a few years old, but everything was in great condition and still looked and worked great. Bed and pillows were super comfortable. Location was really convenient - about a 5-minute walk to BART/Muni station, lots of stores and restaurants within easy walking distance. Overall, this hotel far exceeded my expectations and made me remember why I love Hyatt hotels.

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