TripAdvisor Traveler Rating

This was our first time staying at the Hilton Union Square. We previously stayed at the Hilton in the financial district and honestly feel like it’s gone downhill over the years. So we wanted to try something new. First of all we came into the city from the north over the Golden Gate Bridge and it was a very stress free drive to find the hotel and very convenient parking garage! We went straight to our room to drop off our bags and opened our room with the app and it worked perfectly. We went for the upgrade room with two doubles but it’s still pretty small. But luckily we are not spending lots of time in the room so this was not an issue. But very tight quarters for a family of three even with the upgrade. I would hate to see the size of the other room. Then we went to explore the lobby, etc. which was large and beautiful with multiple dining options. Then my family went to the pool and hot tub which we had a view of from our room. The pool and hot tub were nice and a very large area. I went to the rooftop lounge to see the view which was definitely worth the elevator ride! Gorgeous view especially at night. This is a must see! We went to Izzys for dinner but we had breakfast here at the hotel @ Poached which is the breakfast buffet. Super big selection and SF prices so be prepared but it’s worth it if you’re hungry. Overall I highly recommend the Hilton at Union Square and we will definitely be back soon!

Weird tablet instead of alarm. Ice maker doesn’t work Wireless buggy

When we go to San Francisco for any event, the Hilton Union Square is a must during our stay. The hotel is conveniently located in Union Square amongst awesome restaurants and shopping. We love the hot tub pool and most of all the sky bar service is always superb. The rooms are always spotless. The front end manager Ceren goes above and beyond to make sure our stay as a pleasant one she is very caring and professional, and knows the true meaning of hospitality. .Keep up the good work guys. We will see you again once we are in San Francisco.

Had an issue with the broke. refrigerator in the room. I called the front desk; they called maintenance up for an exchange. Quick and courteous. Much appreciated. Thank you Brian.

I really enjoyed my stay at Hilton San Francisco and will definitely return and recommend the hotel. It’s incredibly convenient and close to several tourist attractions. I’d also like to thank Ryan Orke from housekeeping for the excellent restaurant recommendations. His warm smile, professionalism, and friendly manner made me and my family feel truly welcomed. Thank you again, Hilton—we’ll see you on our next visit.