TripAdvisor Traveler Rating

Very luxurious place with three different towers for rooms and a large lobby with 24 hour dining. The sky bar was overrated as it wasn’t an actual rooftop bar, more like an enclosed room where you couldn’t see out the floor to ceiling windows. The promised celestial artwork was barely there and the prices were insane for everything compared to everywhere else in san francisco. The 24 hour dining had run out of a lot of hot food and one shot of cheap tequila was $27. Also can hear the elevator running all day and night from our room on the 22nd floor out of 23 floors in the second tower.

Good hotel and nice lounge at the top. 24/7 convenience store in the lobby is very helpful and the rooms are large and good, Abdullah in the front desk was also very helpful and made our experience very memorable.

Had an amazing stay at this hotel for one night. It all started with check-in. Larysa was incredibly warm and hospitable at check-in and we chatted for quite a while. She made me feel at home. Everything was top-notch.

Couldn’t have asked for a better Room Attendant. We had an issue with our bed topper and she handled it with swift grace. She was so determined to make things right and genuinely sorry about the issue even though it wasn’t her who made the mistake. That’s something you can’t teach and she truly is a great person. Such a pleasant experience!

We had a small issue with the bedding and we had the best room attendant named Norma who went above and beyond, rectify it in under 5 minutes! She got the correct bed topper delivered to the room then made the bed and was so kind. She gave me a card of different things I could choose from as a way of saying sorry for the inconvenience. Norma has made our stay at the Hilton Union Square even better than it already was. She is a kind and dedicated employee who the owner should know, I will return here because of Norma. The Hilton Union Square is lucky to have such a dedicated professional working for them. God Bless Norma!!!!