Hilton San Francisco Union Square reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

4774 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Nice room, expensive hotel

jordipm1 (Galapagar, Spain) on Sep 19, 2023

Expensive, but quiet room. Location is good, but lots of drugs in the nearby streets, don't look dangerous, but is not nice. As usual, too dark. However don't go to the breakfast buffet, extremely expensive and very reduced offering.

TripAdvisor users rated this property 1 out of 5

Charged my credit card for no reason

Adrian F on Sep 13, 2023

I had my credit card charged unsolicited for £24.07. The Hilton confirmed this was in error but was not refunded despite them confirming it was. Please check your credit card statements after checking out. Never had this issue using the Hilton in the UK.

TripAdvisor users rated this property 5 out of 5

Beautiful experience

ihkalender on Sep 04, 2023

Thank God, it was a beautiful experience. This Hilton hotel is beautiful, in a convenient location. The room was beautiful. The lobby area was quite inviting and the staff was kind. Many thanks again.

TripAdvisor users rated this property 5 out of 5

Nice stay!

MatthewCerny (Dallas, Texas) on Sep 04, 2023

I stayed at the Hilton for 3 nights on my travels this Labor Day 2023 seeing friends and family. The hotel was really nice, had good service from all hotel staff that assisted me, and my king deluxe room was really nice. Bed was comfy, room was clean, shower was lovely and the room was a nice size for one traveller. I enjoyed the pool on the 16th floor in Tower 3 which was heated. Lastly, the view from the bar on 46 in Tower 1 was super. I will remember this hotel for next time.

TripAdvisor users rated this property 3 out of 5

Tired looking rooms

Rosetwig (Ewing, New Jersey) on Aug 31, 2023

Parts of this property are lovely, others are barely nice. First, the good: just about every staff member I spoke to tried to be helpful and the conference facilities worked well. But the only available food was terribly overpriced ($11 for a styrofoam cup of what seemed like canned chicken noodle soup) and my room was shabby. The doors on the bureau had broken hinges and didn’t close, everything was scratched… just looked tired and neglected. That said, there are 3 towers and I believe one of them has been renovated. Tower 3 certainly wasn’t.

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