TripAdvisor Traveler Rating

When we go to San Francisco for any event, the Hilton Union Square is a must during our stay. The hotel is conveniently located in Union Square amongst awesome restaurants and shopping. We love the hot tub pool and most of all the sky bar service is always superb. The rooms are always spotless. The front end manager Ceren goes above and beyond to make sure our stay as a pleasant one she is very caring and professional, and knows the true meaning of hospitality. .Keep up the good work guys. We will see you again once we are in San Francisco.

Had an issue with the broke. refrigerator in the room. I called the front desk; they called maintenance up for an exchange. Quick and courteous. Much appreciated. Thank you Brian.

I really enjoyed my stay at Hilton San Francisco and will definitely return and recommend the hotel. It’s incredibly convenient and close to several tourist attractions. I’d also like to thank Ryan Orke from housekeeping for the excellent restaurant recommendations. His warm smile, professionalism, and friendly manner made me and my family feel truly welcomed. Thank you again, Hilton—we’ll see you on our next visit.

Location is convenient to major Uber and Lyft routes, but it’s only a block or two away from the sketchy Tenderloin neighborhood, so I wouldn’t suggest walking very far alone and certainly not at night. Use rideshare for safety. Hotel could use some better amenities. There is only a buffet breakfast (6:30 - 10:30 AM) and snack/sandwich restaurant on site; the plus side is that there is a gorgeous sky bar that gives wonderful views of the entire city. Diamond members can enjoy an $18 per person credit at any of the on-site restaurants and you might be able to negotiate for breakfast coupons. If you’re driving in, know that parking is $80 per day in the hotel garage at 222 Ellis Street. Hotel claims that you can get more upscale fare at its sister location across the street at PARC 55, however, that menu is also very limited and boasts high prices, even given the San Francisco economy. For two of the four nights that we stayed here, we opted for either DoorDash or Subway. Rooms feature a refrigerator, but do not have microwaves. Property also does not have any laundry facilities outside of dry cleaning, so if you are looking to stay here for the longer-term, you may consider staying somewhere else. Overall, our room on 37th floor had a great view, comfortable beds, and was reasonably quiet.

It was my 21st birthday and Elton made the whole experience so much fun!!! Huge thanks to him