Hyatt Regency San Francisco has failed their standard of customer satisfaction compared with other Hyatt properties. Despite being a World of Hyatt member, they failed to provide the kind of service expected. Because I was on a conference group rate, I was constantly reminded that I must wait until 4 PM to check in because I had not accepted when offered to upgrade to a room with a balcony.
I have never been treated like this in any other Hyatt properties.
They have failed me as an individual.
Great service and centrally located
Jul 01, 2022
This was my first time in San Francisco. I came to attend a conference and stayed for four days. The hotel was clean and the staff were professional and responsive to my needs. The room was clean and well maintained.
So much better than a typical big city hotel
(Buffalo, New York)
Jul 01, 2022
I stayed at the Hyatt Regency for 4 nights during a conference. I did receive a conference rate of $259/night. I was offered an upgrade to a balcony room at check in for only $30 extra/night and jumped at it. For me, the balcony was worth it as I love to drink my morning coffee on the balcony watching the city wake-up with a gorgeous view of the harbor.
My room was on the 14th floor. The room was a hike from the elevators because of the lay-out of the atrium.
The room itself was large, especially in comparison to many downtown city hotels that I have stayed at previously. The bathroom was large with a huge sink area with plenty of room for all my stuff. The large shower stall had a rainfall shower head along with a wand that could be activated for a forceful jet of water. There were several hooks for hanging up towels for reuse, a nice environmental touch.
The living area also had a cute set of hooks that almost looked like a piece of artwork. There was a small fridge that worked well, along with a coffee maker and safe. The closet itself was small (it would have been too small for 2 people there for 4 days), but it was big enough for what I needed. The desk area was large with several outlets and there were also outlets on each nightstand. My favorite thing was the Homedics white noise machine. I definitely need to buy one of these. It was a nice accessory to have for a city hotel that always has the possibility of ambient street noise. The air conditioning worked great. The balcony was a decent size for one person, and included a chair, foot stool, and side table.
I received daily maid service (not a given in every hotel these days). My room was always spotlessly clean.
I ate dinner at the hotel my first night as I was fighting to stay awake after having traveled from the east coast and didn't feel like exploring. The service was excellent at the bar. The fish tacos were quite tasty, but they were a tad pricey.
I used the fitness center every morning which is located on the Atrium level and open 24/7. All of the equipment I used was top notch. There were 6 Life Fitness ellipticals, 4 bicycles, 6 treadmills, 2 gliders, a rower, Nautilus type weight machines, a universal type weight machine, spin bikes, free weights, yoga mats and balls, plus plenty of sanitizing wipes and towels.
There were so many restaurants within an easy 5 block walk of the hotel, which was fantastic for entertaining clients. We tried the Royal Exchange, Tadich, International Smoke, Bix, and Perbaccos.
I never had to wait more than 3 minutes for an elevator at the Hyatt. The longest waits were only during the busiest times (around 8:00 a.m. and 5:00 p.m.).
All the staff I encountered were kind and helpful, including the bell hops, doormen, front desk, and restaurant.
I would not hesitate to stay at this Hyatt again.
Outstanding service, caring staff
Jun 30, 2022
I was so impressed with this hotel. Often large chain hotels lack the friendliness of smaller venues. Hyatt Regency was amazing. I am disabled and the staff was empathetic and caring to meet my needs.
Over priced for what you get
Jun 30, 2022
It’s an okay place just a bit pricey for what you get. Terrible on-site food. Good location to stay if you want to walk around downtown but other than that wouldn’t recommend. Downtown area smells like sewage most of the time so don’t be surprised if you catch a whiff of what smells like a potable toilet.