TripAdvisor Traveler Rating

Our stay was good overall. Kudos to the staff who received us upon arrival. We arrived several hours before the stated check-in time and fully expected to wait or leave our luggage. Instead, we were pleasantly surprised to be checked in early, which allowed us to proceed with our planned activities worry-free—this was truly appreciated. The only issue we encountered was a misunderstanding regarding the parking fee. We initially thought that the daily parking fee meant a reserved parking space for the entire day. However, we later learned that the fee applies per entry, meaning we were charged each time we exited and re-entered the parking on the same day. Essentially, it functions more like a pay-per-use parking fee rather than a true daily rate. We hope this can be communicated more clearly to guests, either during check-in or on the hotel’s website. As for the room, it met our expectations, and the hotel offers good amenities. Overall, it was a pleasant stay with excellent service from the staff.

Small modest, but unique and eclectic boutique hotel in the middle of Japan town with easy access to almost all the attractions of San Francisco. Terrific service, unique design, and warm welcoming public spaces. a gorgeous and relaxing Japanese garden awaits anyone looking to take a break outside amongst the conifers and Koi. The rooms are austere with minimal furniture and decor but I guess that’s in keeping with the Japanese vibe. I highly recommend this property as an alternative to staying in fisherman‘s wharf or union Square or even South the market. Well, you’ll need an Uber to see anything beyond Japan town, those are very fast to hail in this area.

The general vibe of the hotel and lobby / restaurants are a 5. The rooms are hard pressed at a 1. Clearly an old hotel where 100% of the money was spent on the lobby, bars and restaurants. The rooms had new-ish paint and cheap new tile shower and that's about it. Our first room had massive scratches and patches of missing paint on the walls and a toilet that howled like a scalded wolf. Neither of our rooms had doors on the bathroom and only on the toilet room. This wouldn't be a big deal except the old electrical meant that there was only one light for the whole bathroom. So waking up at night meant you flood light in the entire room. Single pane windows also meant you hear everything! ... from the karaoke bar across the street in the middle of the night to the couple having sex next door. (that last one I can forgive) Great place to go for dinner or drink. I even tend to not care too much about rooms and prefer a hip experience to "nicer" rooms... but they are so bad here I don't think I can go back.

What a unique and exceptional hotel. Modern indie boutique (Japanese) vibe with great public social spaces, spacious stylish rooms and a spa and Michelin starred restaurant attached - just fantastic. All staff we encountered were exceptional, really anticipated needs and had a great demeanor. Gorgeous gardens, The food at Nari is phenomenal.

Stayed for a week over Thanksgiving . Hotel had a stylish and fun decor and a great location in Japantown. Staff recommendations for nearby sushi restaurants were excellent and the hotel adjoins Nari, a Michelin star restaurant that we enjoyed. Buffet breakfast is good but spendy. Rooms are small but clean and hotel staff fixed our broken shower wand right away. Would definitely stay there again.