Hotel Kabuki, part of JdV by Hyatt reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

620 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great room, average service, billing issues

Douglas L (Washington DC, District of Columbia) on Jul 03, 2022

The facility was up to date and very clean, the room was well-appointed, and it had a comfortable bed. Large bathroom, the shower was also large with both a hand-held spray and an overhead rain shower shower head. I was disappointed that the rain shower head was not functioning and I had to use the hand-held spray. Also an overhead light in the room buzzed and flickered whenever it was turned on. My room was above the hotel restaurant kitchen area, so I could not leave the sliding door open to get the fresh SF air because it smelled of tempura being fried. This was a work trip and the room was direct billed to a third party that sponsored my trip, however my personal credit card was billed for three separate expenses totaling almost $500 and I have yet to get them resolved. Also, trying to call the main hotel line before check-in day, the main line for the hotel was constantly busy - I got a busy signal on the phone non-stop for over an hour and I could not get through to anyone, not even a robot. I tried to resolve the billing issue via website chat, but they do not handle billing issues. Wondering how difficult it will be to get a person on the phone based on my previous experience.

TripAdvisor users rated this property 4 out of 5

Stylish, boutique like hotel in the heart of Japantown

pikajewell (San Leandro, California) on Jul 01, 2022

Cute, hipster style hotel. Nice amenities. Close to Japan plaza and easy access to restaurants. Limited parking with no in and out privileges. No bathroom door so not good for sharing with family members because no privacy I loved that there were two robes in the room with a king bed to accommodate two people. Some hotels only provide one robe. There was also a safe in room and a mini fridge.

TripAdvisor users rated this property 4 out of 5

Many things to like about this hotel including the location

farawaymum (Sydney, Australia) on Jul 01, 2022

A long stay of over 2 weeks in a consulate suite. On check in they took an extra $100 a night as a full charge via credit card plus the cost of the stay itself- although the staff member called it a hold it was not - the full charge was processed. I found such a charge excessive in a hotel with no amenities to spend money on other than a simple buffet breakfast and small limited hours bar. It would be near impossible to rack up this sort of money in extras per day for a couple (there is no mini bar in the room or room service). They did not honour the advertised 3 pm checkin time. The soft product could be fixed with better management and common sense. The room was very comfortable, large and well equipped overall - we were on the ground floor facing a Japanese style courtyard so extremely quiet with no street noise or need to ride the elevator. The room has a spacious bathroom (separate toilet) combined with a walkin robe so plenty of hanging space and good quality bathroom amenities and towels. Housekeeping was fantastic - we dealt with many different house keepers, and they were all great. I highly recommend Japantown as a base - we used Uber, walking and public transport for easy access everywhere. Japantown has a lot of shops, restaurants and Fillmore Street is a lovely local neighbourhood an easy (flat) 10-minute walk away (great coffee). The area itself feels safe compared to much of the city which is severely impacted by a disturbing level of homelessness.

TripAdvisor users rated this property 5 out of 5

Great experience

Tmjboling on Jun 30, 2022

Nice hotel. They offer free tea and coffee at all times and have a bar and restaurant within the hotel which is nice. Parking in the public garage was a little annoying, but luckily isn't too far away. I would stay again.

TripAdvisor users rated this property 2 out of 5

Not even close to Hyatt standards

Peripatetic_P (San Francisco, California) on Jun 25, 2022

The only thing the Hotel Kabuki has going for it is its unique location. I was appalled by the price I had to pay for such a low quality experience. The base room rate of $300? Ridiculous. Don’t pay extra for a balcony room - it is 10 inches wide. You can’t get outside, it’s just a big window. The furniture is shabby, the desk is uncomfortable. There are no bedside electrical outlets. There is no door on the bathroom. Never again.

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