TripAdvisor Traveler Rating

I call it business, but it really was a stay to get healthcare at UCSF at their Mt. Zion Campus, which is a few blocks away. We come in from Brentwood as the drive can be 2-2.5 hours and so staying overnight makes it very easy. My wife and I both lived in the City so we know what is good and what is bad these days. There really are only two hotels near to the UCSF campus and both are in Japantown. We had been staying at the Kimpton Enso, but wanted to try this place. I had styed there many times when it was the old Miyako, and loved it in its day. . Well, it was as if they threw some paint on the old hotel, kicked up the bar area, and decided to raise prices by slapping the Hyatt name on it. So here is my advice: stay at the Enso. Here is why: For starters the room, which was at the higher end of price range and on a higher floor looked like it was the same as 40 years ago. The room did not even have a chair in it to sit on, and with someone at the desk the other person had to climb over the bed. We found one robe and one slipper set and had to ask for a second one. The bed was hard as a rock and the worst bed I have been on in quite sometime. You can park below it so that is fine. Nice coffee service, but breakfast at $32 is over priced. The room has small ledges between the bathroom and the toilet room so you could kill yourself at night if you trip. The door to the outside...same thing an unmarked little ledge. However, here is the killer. It was noisy all night long. You could hear people all around you and even the downstairs seems to waffle up 11 floors somehow. The entire scene in Japantown is noisy and percolates up, and the drunks come out at 2:00 AM screaming and partying in the street, so we had to call down at 3:00 AM to ask them to call SFPD. It is noisy for a reason: They have never sound proofed the rooms and you can see the old doors to the outside must be 40 years old and the windows are from about 1960, single pane. .Even the fire suppression system looks mickey mouse with a hose pointed into the room instead of sprinklers. Basically someone bought the place, fluffed the bar, and changed almost nothing from its days as the Miyako....do yourself a favor if you need to be over here, stay at the Enso: far quieter with sound proofing on the windows, parking can be cheaper if included with the room, far more comfy beds, and a nice wine event around 5PM. Maybe management can get away with some of this with the trendy folks who are impressed with a few frills in the bar , but discerning travelers and those that need a good night's sleep should stay elsewhere.

If you enjoy walking, this hotel’s location is excellent. Besides Japan Center is right next door, it is within walking distance of many areas in San Francisco, with numerous stores and restaurants to explore, which made our stay in Japantown very enjoyable. We stayed on a higher floor, and even though our room faced outward, it remained very quiet. The amenities are also great; there is a coffee machine in the lobby providing access to coffee and espresso drinks all day, as well as a water station offering hot, cold, and sparkling water. We can't wait to go back.

The Hotel Kabuki is simple and elegant. The staff were very gracious. The room was surprising large. The decor was minimalist but comfortable.

Our recent stay at this property was outstanding in every way. From the very beginning, the planning support from Lauren, Angelica, and Joy set the tone for a smooth and well-organized experience. Their attention to detail really made our group feel taken care of before we even arrived. Once onsite, Brooke and Jeremy kept everything running flawlessly. Their professionalism and calm, confident presence made a huge difference throughout our event. A big thank-you as well to Charles and the Director of Culture for assisting with our room drop! it was such a thoughtful touch and really meant a lot to our team. Across the board, every department impressed us: front desk, valet, bell staff, housekeeping, servers, and bartenders. Each interaction felt warm and genuinely welcoming. And Karla deserves special recognition. Her leadership clearly shines through her entire team. Our banquet dinner was another highlight. The meal was truly exceptional—without question the best banquet food I’ve ever had—and Brooke absolutely knocked it out of the park. Overall, this stay was memorable in the best possible ways thanks to the incredible people who made it happen. Highly recommended.

The location of the Kabuki Hotel is really perfect. Walking distance to so much good food and shopping. The staff is exceptionally helpful and kind and the rooms a perfectly comfortable.