TripAdvisor Traveler Rating

A truly unusual corporate hotel that does a n excellent job of NOT feeling corporate. A little pricy, but likely not a concern when your employer is picking up the tab. The hotel has a unique flavor, engaging staff, a bright and warming aesthetic and hands down the best hotel shower anywhere. I would stay there again just to take a 30 minute shower.....Japantown is vibrant and fun. Compared to staying at the Grand Hyatt (very corporate and sterile with zero ambiance) this Hotel is a real gem in San Francisco. Recommend very strongly.

My wife and I made reservations for three nights. She was having surgery the next morning, early. The room we were assigned has a vent fan that droned on all night. After dropping my wife off for her surgery, I returned to the Kabuki and asked for some help with the fan. Almost immediately a maintenance man was knocking on the door. He listened to the noise, said it was on the roof and left. In the next hour I was visited by Brooke DiResta Manager, The cleaning crew and Tommy the Bellman who helped me move to a new room. We want to thank the Kabuki Management and staff for such great service.

Love the location of the hotel right in Japantown. Walking distance to so many great places to shop and eat. Super friendly staff, front desk and bell hop. Wonderful conference spaces and rooms. Food was better than expected with having breakfast, lunch and dinner through out our conference.

The hotel is centrally located in the heart of Japantown, and is within walking distance of retail and dining options. The staff are great, however the hotel and its decor feels a bit tired. Biggest issue with my stay — my room was located on the 2nd floor, with the restaurant overlooking my window. Without any sheer blinds, I had no privacy most of the day and night.

I call it business, but it really was a stay to get healthcare at UCSF at their Mt. Zion Campus, which is a few blocks away. We come in from Brentwood as the drive can be 2-2.5 hours and so staying overnight makes it very easy. My wife and I both lived in the City so we know what is good and what is bad these days. There really are only two hotels near to the UCSF campus and both are in Japantown. We had been staying at the Kimpton Enso, but wanted to try this place. I had styed there many times when it was the old Miyako, and loved it in its day. . Well, it was as if they threw some paint on the old hotel, kicked up the bar area, and decided to raise prices by slapping the Hyatt name on it. So here is my advice: stay at the Enso. Here is why: For starters the room, which was at the higher end of price range and on a higher floor looked like it was the same as 40 years ago. The room did not even have a chair in it to sit on, and with someone at the desk the other person had to climb over the bed. We found one robe and one slipper set and had to ask for a second one. The bed was hard as a rock and the worst bed I have been on in quite sometime. You can park below it so that is fine. Nice coffee service, but breakfast at $32 is over priced. The room has small ledges between the bathroom and the toilet room so you could kill yourself at night if you trip. The door to the outside...same thing an unmarked little ledge. However, here is the killer. It was noisy all night long. You could hear people all around you and even the downstairs seems to waffle up 11 floors somehow. The entire scene in Japantown is noisy and percolates up, and the drunks come out at 2:00 AM screaming and partying in the street, so we had to call down at 3:00 AM to ask them to call SFPD. It is noisy for a reason: They have never sound proofed the rooms and you can see the old doors to the outside must be 40 years old and the windows are from about 1960, single pane. .Even the fire suppression system looks mickey mouse with a hose pointed into the room instead of sprinklers. Basically someone bought the place, fluffed the bar, and changed almost nothing from its days as the Miyako....do yourself a favor if you need to be over here, stay at the Enso: far quieter with sound proofing on the windows, parking can be cheaper if included with the room, far more comfy beds, and a nice wine event around 5PM. Maybe management can get away with some of this with the trendy folks who are impressed with a few frills in the bar , but discerning travelers and those that need a good night's sleep should stay elsewhere.