TripAdvisor Traveler Rating

Went for a business trip--was really happy with my experience. All of the staff I interacted with were really friendly. Loved that they served a japanese-style breakfast one of the days we were there (feels great to start my day with some rice, eggs, fish, and soup!) but they also had american-style options as well. The main conference room has a huge window and tech worked well. The lobby was cozy and good for some independent work time. I really enjoyed saying hello to the koi fish every morning. Highly recommend.

The hotel and room was very clean and quiet. Amenities provided were up to par. However, I can not rate this hotel higher due to breakfast being an additional charge. This does not make sense considering the cost per night. There are competitors in the area that provide breakfast at no additional charge and this would go a long way to improve their guest experience and business.

Great stay! Excellent breakfast, attentive staff and we got into our room early which was a great surprise. The hotel lobby is a great place for breakfast or to relax for a bit. The room has all the necessary items and the orange umbrellas were such a plus!

Fantastic hotel, Cool Neighborhood. Clean and quiet so I loved it!!! Super nice decorations, got me Checked in early too thank you to the whole staff there. Quick uber to financial district as well close to everything. Great karaoke bar across the street

No individualized ac or heat or fan unless you want to stay on floor 2 in small room with parking lot view. Not safe. Intentionally leave this off the website so you book, then they offer you a bad room for the same price when you are already there. Fan turns on and off on its own all night. Rooms smell and very worn. Boxed over soaking tubs so you can’t use them. Not a four star hotel more like a 2 star with old carpet and furniture and no air flow. Have no issue with misrepresentation on the website and act like they are doing you a favor to offer to cancel your reservation and won’t honor your rate at other Hyatts knowing you would have to pay to book anywhere last minute. If they had it on the website that there is no individual ac or heat or fan except in rooms floor 2 or lower and small ones, I would have booked somewhere else and I’m guessing a lot of others would have too.