TripAdvisor Traveler Rating

Great hotel. Very friendly staff. We had a lovely room opposite the pool. The shuttle service to the other resort by the beach was great. Would definitely stay here again.

A wonderful 2 weeks staying at this lovely hotel. Our room was so beautifully dobe and so clean. So pleased we had a fridge and as much ice as we could want. The staff were amazing, so happy, friendly,working so hard and nothing was too much. There are 2 small pools and so nice to sit around and get into. Being able to use the beach at the sister hotel was fantastic and a shuttle every hour. The only thing I think needs sorting is the food. I wasn't overly impressed. They are refurbishing and it seems the food was voming from offsite and not hot enough when arrived. The best meals we had were the bbq and buffet. We would definitely stay again because of being made to feel so welcome. Thank you everyone

I recently stayed at Bay Gardens Hotel from the 13th to the 15th, and after returning home, I felt it was important to personally write and share both my appreciation and honest feedback regarding my experience. First and foremost, I want to commend your incredible staff. The customer service I received during my stay was truly exceptional. From the moment I arrived on the afternoon of the 13th, I was welcomed with warmth, professionalism, and genuine hospitality that immediately made me feel comfortable and valued as a guest. A very special recognition goes to Ms.Danria Emmanuel and her team at the front desk. They were absolutely outstanding. Their friendliness, patience, attentiveness, and willingness to assist made a tremendous impression on me. The service I received that evening was beyond excellent, and I believe they deserve the highest praise for the way they represent Bay Gardens Hotel. Staff members like Ms. Daneia Emmanuel and her team are one of the major reasons guests like myself continue to return. I would also like to compliment the gentleman who conducted the tour activities. He was absolutely fabulous engaging, professional, knowledgeable, and full of positive energy. He contributed greatly to making my stay enjoyable and memorable. This was actually my third time staying at Bay Gardens, and I continue to come back because I genuinely love the atmosphere, the people, and the hospitality your hotel provides. Your staff truly make guests feel welcomed and appreciated, and that is something very special. However, while the service was exceptional, I must honestly express my disappointment regarding the food during this particular visit. I believe there is significant room for improvement in this area. The steak I had for dinner on Thursday night was quite good, and I enjoyed that meal. Unfortunately, after that, the quality of the food declined noticeably. The breakfast on the morning of the 14th was disappointing, particularly the eggs, which were watery and not properly prepared. The lunch and dinner offerings afterward were also not enjoyable. Additionally, before departing, I ordered a burger to take away for lunch, and sadly, even the burger meat was burnt. This was quite disappointing, especially because during my previous visits to Bay Gardens, the food was actually very good. Both my first and second stays included enjoyable dining experiences, which is why the decline in quality during this visit was so noticeable to me. I share this feedback not out of criticism alone, but because I genuinely care about Bay Gardens and want to see it continue to excel in every area. Your hospitality and customer service are already outstanding, and with improvements to the food quality and kitchen consistency, the overall guest experience could become truly exceptional once again. Please extend my sincere gratitude and appreciation to Ms. Daneia Emmanuel, her front desk team, and the tour staff member for their excellent service and professionalism. They truly deserve recognition for the wonderful job they are doing. Thank you once again for another memorable stay. Despite my concerns regarding the food, I still enjoyed my visit overall because of the warmth and excellence displayed by your staff. I look forward to returning in the future and seeing continued improvements.

We had a wonderful stay! The surroundings were beautiful, the room was spotless, and the location was excellent. Each morning we enjoyed a delicious breakfast, which was a great start to the day. A special thank you to the receptionist and housekeeper, who were both knowledgeable, attentive, and quick to address any concerns, they truly added value to our experience.

Recently returned from a two week stay at the Bay Gardens. Hotel met our expectations; we wanted a small hotel centrally located We knew it did not have beach access but this was not a problem with using the free shuttle bus service that ran every hour between there and the sister hotel Bay Gardens Beach Resort and Spa. We were met in Reception by wonderful, friendly staff and a glass of rum punch on arrival. Very welcome after a long flight from the UK. The first night took a little getting used to as what we thought was a squeeky air con unit was in fact the whistling tree frogs that serenade you all night long, every night. But you get used to it. The meals were good, if a little repetitive and the vegetarian option was limited. We ate at the sister hotel a few times as well as going to local restaurants during our time there, just for a change. Service could be slow but this is part of the culture of the Caribbean with a more laid back approach than what we are used to in the UK. Having said that all the staff, whether it be front of desk, bar, waiting, gardeners, chefs were all hard working and very accommodating and always service with a smile and very helpful. There was entertainment at the hotel on some nights and the guy who played and sang was really good. Also, must mention Silesa who helped with our luggage and sang beautifully (despite what my husband said to keep winding her up!!). There are a few cats (feral) that wander around but they are friendly. So much so, that twice we found one on the bed at 3 am after it had climbed up to our first floor balcony. From then on we made sure we only left it ajar a couple of inches during the night. I went for a few complimentary massages (as we were all inclusive) at the sister hotel, Bay Gardens Beach Resort and Spa whilst on holiday and must mention both Beverley and Nadia who did the most amazing massages. You were simply the best ladies! All in all, no complaints, a wonderful holiday on the most beautiful island, learned a lot about the culture and husband managed to track down some information on his ancestry. We shall certainly return, hopefully next year. We went on a number of excursions whilst there and would recommend the snorkling and cruise, volcanic mud baths and waterfall, independent tour of St Lucia with trip around the market in Castries, the capital, and whale and dolphin watching, although sadly they did not appear that day but we saw a number of flying fish and brown booby birds (yes, honestly!). A fabulous island, people and a hotel that felt like home. For the first time ever we didn't want to return back to UK from a holiday that we had both enjoyed so much. So much so, we even started looking at buying a property there and enjoying our retirement in the sun!