TripAdvisor Traveler Rating

I cannot recommend this hotel highly enough! Excellent location: groceries, restaurants, and beach walkable; hourly shuttle to beach plus free access to loungers. Beach is really lovely - lots of loungers, lots of shade, calm waters. No pushy salespeople Beach tip: Get a rum-in-the-coconut! Five or six types of rum plus a paper straw for only $10! Excellent value: get breakfast included (it is a huge buffet with hot items rotating daily (there's a schedule in the dining area); free beach shuttle with access to loungers is awesome! Activity Tips: attend the orientation (it's not a sales pitch) to learn about the beach shuttle and ask questions about excursions. Be sure to ask about the Friday night jump party shuttle. Take the beach shuttle on day one and ask at the beach resort for their schedule of events (e.g. yoga, pilates) - you can participate in those for free too. You can use all non-motorized water stuff for free (e.g. paddleboards, kayaks) and even use the Hobie cat mini sailboat for free with just a $35 lesson. Pay attention to where happy hours are (the resort and the hotel have different happy hour days/times) Room Tip: Go for a 'deluxe' room if you can afford it (they are a lot bigger and nicer and have balconies and black-out curtains which the basic room didn't have) - I took a pic of basic king and deluxe king so you can see the difference. All rooms have a fridge. All rooms have a safe but you have to ask for the lock at the front desk (we thought it was broken) Great eco-friendliness: has a water bottle filling station, doesn't use disposable cups, has dispensers for hand soap, lotion, shampoo, conditioner, shower gel. Note: gym at hotel is really small and not well equipped BUT you can use the gym at the beach resort for free and also attend their exercise classes - be sure to ask at front desk for a schedule.

Beautifully located to shopping malls, groceries, restaurants, free shuttle to the beach and watersport activities, conceirge desk assistance with tours was always helpful , he even made my reservation at big chef steakhouse for me, and he was very friendly. Check in and check out was a breeze, staff were very friendly and warm especially restaurant staff, (Sanjay to be exact) but all were helpful and polite, front desk receptionist was polite especially Naimah, she was very friendly, and security guards were all helpful and friendly. Overall the hotel is well kept, rooms were cleaned and replenished everyday, pools were enjoyable, it was very relaxing and enjoyable, will definitely be visiting again and highly recommend.

Our stay was very pleasant. We stayed in a suite, which included a full kitchen. Room was clean and spacious. Enjoyed the breakfast buffet variety on mornings. So many options to cater to all tastes. Only drawback was the crab we found in our room early one morning.

This hotel is conveniently located next to Rodney Bay, which is why we selected it. It is walking distance, which allowed us the convenience to walk and shop and also walk and eat at different restaurants daily. The room was comfortable enough, there there could be some upgrades to the facilities to modernize it. The room was also close to the pool which my daughter enjoyed. Our package included buffet breakfast which we enjoyed. The variety was good on a daily basis and we had no complaints about it. I definitely recommend this hotel to others, especially if you want to be close to one of the busiest areas in St. Lucia.

It’s very confusing to figure out the different names online, so I wasn’t sure if Resort, Hotel & Inn were separate places or names used interchangeably - they’re all separate. The Bay Gardens Resort is a 10-15 walk or 5-minute inter-hotel shuttle drive away from the Bay Gardens Hotel, which is also next door to the Bay Gardens Inn. The Resort is by far the better option and most guests at the Hotel and Inn seemed to prefer spending more time at the Resort because it’s on the beach - the Hotel and Inn aren’t on the beachfront. Resort staff were the most friendly of the 3 and the food was also better - I actually hated the English breakfast at the Hotel, which was the only thing available. I literally ate bread and cheese every morning. The Hotel is ok to stay as it’s close to the city centre with a lot of food places, bars and clubs, but in terms of the ambience at the place itself, it’s not amazing, but having inclusive free access to the Resort makes up for it, I guess.