TripAdvisor Traveler Rating

Overall the resort was ok. I would rate the food a 6 overall out of 10. The steakhouse was not very good. My steak came out well done when I ordered it medium rare. The buffet was not good either for dinner or breakfast. We did like Dorado’s and the Italian Pl.ace Gracie for for breakfast. Our favorite dinner was at the hibachi and Tex-Mex restaurant. Our biggest struggle while being there was the availability of booking the restaurants for dinner very limited. So my tip would be to book as soon as you check in and even at that you may not have good availability with booking a reservation for dinner. The elevator in the diamond club (tower 1) was out 50% of the time. Our Butlers were good specifically Raymond, he was very tentative to our needs and professional needs. For the price of this resort I think it was a good value for what we received so long as you’re able to look past a few areas that need improvement.

I had a very decent experience even though I was a bit frightened after some bad reviews I read??but I am glad I gave it a try! Amazing fiends trip overall and I cannot wait to bring my family next time. Nice spacious rooms with nice views. Sunsets please don’t miss it! Nice staff, made some cool friend relationships also which means a lot.

I always try to be really balanced in my reviews. Overall the holiday was an incredible experience. In summary we would come back again. Staff, restaurants, cleanliness, fitness and spa, housekeeping and room standards were fantastic. Below is a more detailed review and I have recognised some incredible Royalton employees that were really outstanding. There were only 2 negatives 1. After travelling 20 hours to get to the Hideaway - there was no welcome drink and the first interaction/ welcome was poor. When we travelled to hideaway in Jamaica we were welcomed with a cocktail, a smile and someone that explained the resort and came over to us to check us in When we arrived at St Lucia, there was no cocktail, although there were 3 people sat at desks, one person pointed for us to sit at a table and after 4-5 minutes they came over and checked us in. When I asked if we could have a glass of water she handed us the resort map and told us to make our way to the main reception Martini Bar. 2.Beach - the beach is has public access and although beautiful and safe, there are constant visits from people trying to sell tours and excursions. If this isn’t for you there are plenty of options round the pool. Although the welcome was underwhelming the rest of the holiday was incredible. STAFF I have to say that the St Lucian people are quite different to other carribean countries that I have visited. Some people have previously written that their experience was of rude staff and slow service. My experience is totally the opposite. But they are culturally different to Jamaican, Mexicans etc. My experience is that they are reserved but if you make the effort to speak to them, I found them WARM, GENEROUS, ATTENTIVE. Island life if a slower pace of life. If you want express service like a fast food restaurant then perhaps you need to go to a KFC. RESTAURANTS AND FOOD Hunters Steak House - food was lovely and service was incredible. We ate here 3 times during our 14 day stay. Special shout out to Jayden and Natoya - incredible service and examples of the Royalton culture!! Italian- food again was excellent. Pizza and Pasta. We ate here twice. Zen- teppanyaki We ate here 3 times. Once at the group table and twice at the A la Carte. A la Carte was the best and we were served by Charlene. She was amazing and was also someone who served us at the Italian. Armadillo- tex mex Really good food and service. Dorado - Breakfast This was a highlight - amazing breakfast and an incredible team. Jahlin, Sadia & Amanda Spicy bloody Marie’s- eggs Benedict and cook to order was fantastic (although they do seem to love crispy bacon) BARS & ENTERTAINMENT & FITNESS Hideaway pool Lovely sunbeds and a nice vibe in the morning and fun activities in the afternoon Shout out to Kurdish’s, stephen and Jonny - really good service and great drinks Always loads of towels available Aquarius bar - incredible to watch a sunset and with an amazing host - Anastasia- fast and incredible drinks Housekeeping Bloody amazing. Our room was spotless and cleaned daily. And we celebrated a birthday whilst we were there and Maxilina ran a bath and arranged flowers. Have to say the best housekeeper we have experience in the last 35 years of travelling. Vibe entertainment and Royalton fit Incredible gym - biggest hotel gym I’ve been to in years. New equipment and team on hand from opening to close. You can also do classes - amazing. Shout out to Bell. And finally the entertainment team I know it’s their job but the weren’t fake and took time to speak and just chat. A really great team with some special mentions to Travis, Steffi and Samantha!

The resort is beautiful. We enjoyed the pool everyday. They told us to check out the evening entertainment because the shows are apparently new and we had a great time. We saw the romance show and the retro show. The room was incredibly clean and cozy. Food was great too, and we loved having so many choices at the main buffet. All together a great and relaxing experience with some good times.

Staff are brilliant but the hotel is very tired and needs a revamp, some of the restaurants the food is ok but most of the food is only average at best. It is 4* at the most deffo not 5*. It was a lot of money and we are disappointed and would not recommend