TripAdvisor Traveler Rating

Recently stayed here for a week between work trips. Overall the all inclusive resort was welcoming, clean and offered all of the amenities that you’d expect for a Caribbean resort. We enjoyed a romantic dinner on the beach and our wait staff Sacha was above amazing with her service and hospitality!!! The best meal of the week! Unfortunately, had to use the medical services while there and the nurse and doctor were compassionate and highly knowledgeable! (If you’re allergic to insect bites highly recommend bringing repellent)

This is no where near a 5 star hotel. Firstly would like to stay we had a good weeks break here as the weather was great but the hotel is not of a high standard that I would expect in the Caribbean. We stayed in the Diamond Club section. The room was okay but on arrival it absolutely stunk of smoke. We did tell them this and they came and did something but by the next day it smelt awful again. The rooms are now a little run down. There is not kettle in the room. The A/C was not great until we made a big fuss and then they came and did something in the ceiling and surprise - it then worked! One day we didn't even get our room cleaned. Beach is not kept clean. Often you go out the next day and there are still towels from the previous day on the beds and drinks/cups/rubbish etc. The covers on the beds are awful. Many of them falling apart and disgusting. The diamond club has a nice bar to it, but if you try to get a seat at lunchtime, don't bother. They don't have enough stools for the tables. Everyone was talking about this. The main restaurant is your standard buffet. Get there early or it's cold! Food just left there. The individual restaurants are not A La Carte. Italian & Steak house were the best, but not great! We were lucky that the Italian was closed for breakfast every day so we could have it at the Hideaway, which I would definitely recommend. If you can afford the hideaway it is worth the money. The Staff - obviously you get your occasional lovely member of staff but the majority of them were the rudest I had ever met. Lazy, rude to you, the lady who stands at the front of the Mexican is the most ignorant person I have ever met, attitude was unreal! The staff argue amongst each other. One day at the top pool the staff had a full on argument for about 30 mins, shouting at each other with a manager, everyone was watching and they were not bothered. Lots of arguments with the men who run the watersports at the front of the beach. Shouting and bad language. We were Diamond Club which comes with a butler. We saw him on arrival and never saw him again! He gave us a WhatsApp number to contact him, but then on one occasion he didn't book the restaurant for us. Did nothing apart from get us orange juice for the room. As I say had a lovely time here as weather was amazing but do not go expecting good service, good food - it is definitely not a 5 star hotel, more a 3+/4.

Let me start off by saying that the location of this resort is beautiful, but it ends there. We were there for a wedding and were in great company, so we hadn't looked into the location otherwise. It took 2.5 hours to get there from the airport. Once we arrived we were greeted and directed inside to a table where our paperwork was. The person checking us in was just plan rude and didn't provide much direction as she moved from one table to another across the lobby. When asked where we needed to be she just looked me straight in my face and walked away and never provided direction. We were starving so we grabbed our bags ourself and made our way to the room. We got there and of the 5 couples, none of us were able to use bracelets to access the room. A staff member walking by helped get us in by verifying us and then letting us in the room but we would have to go back to the front desk. So one person stayed in the room while the other went to the front desk and tried to find food because we were starving. The desk sent maintenance to check the batteries on the doors and this never ended up resolving the issue. Everyone in the room had to go to desk to get bracelets fixed. That's just how it started off and only got worse. The swim out rooms smelled wet and were dilapidated. We had a phone with no handset. There were two days we didn't have towels in the room or at the pool. Many of the staff members were just plain rude. My husband called (on the bathroom phone because the other phone didnt have a handset) for an iron (there was neither an iron or a steamer in the room) and the person told him that no one uses an iron anymore, although they eventually bought one. This is just another example of the unnecessary rudeness. Getting reservations to restaurants was impossible. You couldn't make reservations before 2pm and at 2pm none were available. With limited options during certain times we learned to order room service which was very limited and took hours and multiple calls at times we learned to order and just leave food for when we were hungry. This was simply salads with no protein, pizza or burgers. And one night room service wasn't available. We starved except for at the wedding were food was provided and we actually had an exceptional bartender. The alcohol was cheap liquor and very limited with the stock being a few bottles spread across display shelves, one per shelf. There was no tequila at the main bar or at the pool. We eventually found some cheap brand at the sports bar. We went on a excursion that we booked with the hotel. Two of the ATVs broke down and I can't even begin to tell you what I had to go through to get a refund for sharing an ATV, when we needed to check out and leave. I was shocked that Marriott let them use their name but im done with them too. I complained afterwards on Marriotts site who routed it back to the hotel and offered me 20,000 points that were not equitable nor would I want to spend any more money with them. That doesn't cover anything. When I said as much Sherlana Emmanuel the post travel coordinator just never responded. Most importantly, we just had friends planning a wedding and a group vacation consider this resort that advertises as luxury and I warned them and confirmed that I would never go there again and realized that I never posted a review. These were just some examples of the nonsense and inhospitable experience. For the sake of your time and mine it is abbreviated but in essence avoid it!

We paid $150 pp for a day pass at Royalton St. Lucia that included unlimited drinks and food. Staff was extremely rude, drinks were poor and food was unremarkable. Hard to find available chairs. We met a couple who were there with a group for a week. They were so upset about the rudeness of the staff and wished they could return home early. Also, a taxi from the cruise port round trip was $100.00. A very expensive, very disappointing day.

We have loved the resort from the workers to the food to the service and especially the massage! Everything they have to offer is great!