TripAdvisor Traveler Rating

We booked this hotel on Easter Monday as our previous had to change due to conflict in the Middle East. I’m so happy that we chose this hotel. It is a fabulous 5 star hotel. All staff were welcoming. We booked an ocean view diamond club junior suite which came with butlers. What an experience we had. Monique and Jesse were the best butlers. Our room was perfect and nothing was too much trouble. They decorated our room for my birthday. They booked all our restaurant reservations. When they did the jacuzzi which was situated in our room, they decorated round the edge with petals and balloons. Anything that we needed, we contacted them through WhatsApp and it was done. We had the best stay at this hotel. I had 2 spa messages while there and it was a fantastic experience. I also had a manicure and pedicure at the same time. It was truly paradise. The best restaurants for us were Zen - Japanese, Calypso - West Indian and Dorado -seafood. Fabulous food. We will be going back as it was so great and so looked after. I would recommend this hotel to anyone . thank you for

My wife and I just came back from our honeymoon here. Our time here was amazing. Esther, Teddy, Gavin, and Carmela made the experience Marvelous! Everyone of the staff we encountered were friendly and helpful. The food was great. The butler service is well worth it. The moment you set foot on the resort you are taken care of. We will be back.

Shocking royalton st Lucia is not a 5 star hotel as Tui are advertising its dirty rundown the staff are completely incompetent, my wife got food poising other guests complaining of being unwell , our wedding again was ruined by sheer incompetence or the fact they just Diddnt give you what was in the wedding package at all , your be at reception most of your holiday as they constantly try to bill you for things you’ve already paid for , all the sun beds and cabanas are dirty , you have to book restaurants 5 days in advanced only to find there half empty anyway ridiculous, you pay all that money and no guarantee to eat in any of the restraunts apart from the buffet , all the food is mediocre or worse as my wife as I already said got food poisoning , I could go on and on and on , Tui are advertising this as a 5 star hotel are you joking . I’ve stayed in far better 4 star hotels , we have spoke to Tui who Diddnt even respond at all until input a complaint on trust pilot . Terrible , please take my advise do not book this hotel .

This was a 3 week treat to myself - never been to the Caribbean before so decided to upgrade to Diamond Club. Hotel location is quite remote so as a solo female traveler I didn't feel comfortable leaving the resort my own. Beautiful room with a double balcony giving beautiful views of the sunset every evening and right on the beach front so in the evening you could just relax listening to the ocean. I cannot praise highly enough my butlers, Kaysha and Kayson - both of them made my holiday feel special. Nothing was too much trouble for either of them. Food at the resort is a bit of a letdown for anyone like me who doesn't eat meat or fish. The Italian restaurant was closed for renovations during my stay which was disappointing. Resort full of noisy Americans/Canadians so be prepared for shouting and door slamming. Would I come again? Not sure this is the right resort for a solo female traveler but having Kaysha/Kayson available made an enormous difference to the rating I gave Well done both of you and thank you for everything you did for me during my stay. You are both angels in disguise and are a credit to the resort!

The Royalton as a whole is a decent resort. The male staff is exceptionally kind. The grounds and entertainment are great! The Michael Jackson show was amazing and truly unforgettable! However, if Kenali is the face of the Royalton…not a good look. Kenali was very rude. On 2 occasions, she told my friend and to wait while she went above and beyond to assist guests of another persuasion. I am left to infer, she has a disdain for African American women.