TripAdvisor Traveler Rating

Royalton St. Lucia is a definite no for anyone seeking a relaxing holiday. Service was consistently slow, and staff appeared disengaged and lacking basic awareness of both their responsibilities and guest experience. The property is poorly maintained and inadequately cleaned. On arrival, my room was visibly dirty, there were particles on the floor, and the sinks and shower area were clearly unclean. Despite repeated requests, it took four days of escalation before housekeeping properly cleaned the room or delivered basic items. It was also common to find leftover plates in corridors and shared areas, often left unattended for long periods. This raised concerns not just about service standards, but about overall hygiene. The food quality was disappointing, and food hygiene was questionable (as shown in the attached photos). Entertainment was flat, uninspiring and far below expectations for a resort of this category. What made this experience particularly shocking is that I have previously stayed at Royalton Antigua and Royalton Montego Bay, both of which delivered impeccable service and high standards. In comparison, at best, Royalton St. Lucia is a low-budget hostel experience priced as luxury.

I really enjoyed this hotel. It's beautiful, clean, and fun. It has excellent customer service, a variety of entertainment activities, great teamwork from the entertainment staff, a fantastic showman named Leo who made us laugh a lot, good food, and beautiful views. It's the perfect place to create unforgettable memories!!!

We showed up and staff right away were very nice and helpful at the front desk. The font desk help showed us to our room and showed us roughly where everything was along the way to the room. Later that night we met the vibe team ( Britney and Leo) at the country show, they were such a blast. In the following days of our vacation the vibe team has been around all the time promoting activities and keeping the vibe on going all day. The night shows were well put together and dancers are awesome. Never a dull moment. Bar tenders have made every drink on point. The el a cart staff and food have all been top notch. I would recommend this resort to anybody.

We had a wonderful vacation and enjoyed every moment Monique our butler was very good She took excellent care of us with warmth kindness and attention Waiter Jayden at Hunter’s restaurant Made our dining experience truly enjoyable Royalton Saint Lucia A great place to go for vacation!

It has been a wonderful experience with my family. The entire team at the Royalton Santa Lucia is special, professional, and very attentive. It's an environment of good vibes and great care, absolutely spectacular. Their dancers, Leo the showman who is incredibly special, Coco the head of animation who is extremely professional, Elier from maintenance who was very attentive and helped us with a lot of information on what to do and see here in Santa Lucia. We recommend this hotel 100%, we will surely be back soon!!!