TripAdvisor Traveler Rating

VJ and Travis from the vibe team made our entire experience incredible. From activities in the pool to even playing dominos with us. They were friendly, funny and found different ways to keep the entire resort lively and entertained. Zachary, the dj in the sports bar selected the best songs for the crowd, and hands down the best dj out of all the resorts we’ve been to. Thanks for a great experience guys! Chris

The resort was beautiful, however there were multiple cockroaches in the room. The food was mediocre The staff was overall friendly. There were a couple staff that had bad attitudes. The lady at the food truck and a male bar tender at the lower pool made us feel like we were bothering them. Top it off 4 of us were got stuck in the elevator for 20 minutes and not one staff person came to check on us. We had to call someone from our group to go tell someone that we were stuck. We had a person in a wheelchair. The elevator opened up after 20 minutes with a 3-4 inch gap . We had to get the person out of the wheelchair, help her up and out and lift the wheelchair up to get out out. 2 of the people are senior citizens. It was very hot and scary. We didn't know what was going on. We pressed the emergency button multiple times but nothing happened. Once we were out ,( by the grace of God) we went to the desk to inform the staff about what happened. Very traumatic experience. So disappointed that NO ONE FROM THE RESORT RESPONDED.

Overall the resort itself is nice to look at and the employees are great for the most part. There were some details I wasn't fond of regarding my room. First, it was the strong odor. I do feel they could implement a signature scent in the rooms to give it a more welcoming feel. The room was also a little dusty as well. Maybe more attention to the cleanliness of the rooms and hotel itself. The location of resort was a bit far from airport. However, I do feel I got the value for what I paid.

This is one of the worst resorts I have been to. Your rooms will not be ready when you get there trust me. We had to sleep in the lobby with our 12 yr old son due to mold being in two rooms they assigned to us. First room had a leaking tub as well as a heavy mold smell. The other room after they assigned it to us we went to dinner and came back up sat on the bed for not even 5 mins before a manager and other guests busted into our room because they said it was not assigned. They stated that they were doing construction but we had a couple of friends that came after us and they were accomodated before we were taken care of which is absolutely ridiculous We then went to the lobby and waited till 8 am that’s right 8 in the morning to get another room that was mediocre at best. The management staff and employees are very rude especially in the lobby and the dining area where they have a fake night club in the lobby floor as well. I’ll get names and add to this review as well. We tried to get a flight out of dodge but unfortunately they only have 2 flights that leave there daily to our location and they were booked for 2 weeks. SMH don’t believe the hype the only thing good there is Friday night street party and a couple of other tourist scenes but I will never return there nor visit another royalton hotel due to this experience. Also forgot to mention keep your things in a suitcase they have ants all over in the rooms as well as not so clean linen. Elevator was not working either.

i 100% recommend using this hotel, as well as the butlers shanell and dela! they truly made my 30th birthday a seemless, enjoyable experience! i will be returning