TripAdvisor Traveler Rating

Check in is the only complaint,for hideaway you go to several tables fill out paper work,next,bracelet,next pay,next info.just stupid..that being said the resort is beautiful,clean,pools are plentiful,food is ok,staff is friendly and gratefully. The best bar is Aquarius, and Anastasia is the bomb!!!! In my opinion the best restaurant was Calypso.

The entire stay has been a disappointment. It started with a broken refrigerator the day we checked in. Then no room cleaning and when we complained, they said they would make sure we got our room cleaned early. At 4:00, we still didn’t have a clean room. So they sent someone to empty our trash, make the bed, and refresh the towels. They were in our room 5 minutes and did not leave any hand towels. On top of this, I have not been able to get cash. The ATM is broken and every time I go the front desk for a cash advance, they tell me they have no cash. I booked this property because it was part of the Marriott Autograph collection. I’ve been a lifetime titanium member for 15 years. This property has no business being associated with Marriott let alone an autograph collection. It is without a doubt, the worst hotel experience I’ve ever had with Marriott. I wouldn’t recommend this place to my enemies.

My husband and I have traveled extensively throughout the United States and around the world, and unfortunately, this has been the worst resort experience we have ever had. This is a Marriott property, but it does not come close to meeting the standards we associate with the Marriott brand. Based on our past experiences, we expected a certain level of cleanliness, service, and professionalism — and that standard was simply not met. Our room was not cleaned for two full days, which is unacceptable at any resort, especially one operating under the Marriott name. In addition, the room had a noticeable mildew smell that made it uncomfortable to relax in what should have been a welcoming space. We were told we needed cash to pay for certain excursions, yet the resort’s ATM was broken. When we asked the front desk for assistance, they were unable or unwilling to help us access cash, leaving us in a difficult position. The dining experience was underwhelming overall. The food in the restaurants was disappointing, with the breakfast buffet being the only consistently enjoyable meal during our stay. While the staff members are generally friendly and pleasant, the customer service lacks follow-through. We were repeatedly told that issues would be addressed, but they were not. Promises were made and not kept, which only added to the frustration. Saint Lucia is a beautiful destination, but sadly, this resort did not deliver the quality or experience one would expect from a Marriott property.

I will have to say, THIS WAS THE BEST ROYALTON that I have been to. I have visited many Royalton resorts and this one is the best so far. The hotel and grounds are amazing and super clean. Everyone at this resort was so pleasant and friendly. I do want to give a special shout out to Marlon at our poolside cabana. He was amazing. And i want to thank everyone who assisted me with anything I needed. Will definitely be coming back!!!!!

Visited this property last week with a friend and was very impressed in terms of quality to price ratio, particularly compared with most other all-inclusive resorts on the island. That seems to be a trend with Royalton, not only here but on many of their other properties throughout the Caribbean. In any case, the service is great, the staff make you feel welcome and the food is amazing. I also want to give a shout out to Ciatan for his assistance throughout our stay - he is a huge asset for this resort. The bartending staff is great across as well, but I have to mention Jefferson as he was our go-to throughout the trip. I'd also mention that the entertainment put on by the Vibe Team and dancers (Yanela is the best!!) was a great time.