TripAdvisor Traveler Rating

We went to the Royalton St Lucia last November. I was hesitant about going there because of the tiered/club accommodations/experience. The resort was beautiful; it definitely met the 5-star level. The staff were excellent; the buffet à la carte station workers were very pleasant and accommodating and their food was spectacular, the bartenders and other restaurant staff were all very great, even the concierge were very accommodating to special needs. We had the unfortunate need to visit the medical facility due to an emergency and the on-site nurse and on-call doctor were just phenomenal. We had a great time and got to know a lot of the staff and enjoyed their hospitality and pleasant demeanor. There’s only one attitude to have during a vacation – a positive happy one! Although the resort itself appeared to be a five star, the experience that we had was more at a 3+level. There were definitely issues at this resort - I suspect executive/management issues were the cause as things just didn't operate as they should. For example, the resort was only half filled and on one of the days they ran out of beach towels by noon, on most of the other days the supply was limited in the afternoon and only available at some of the stations. The bar regularly ran out of the better local liquors and selection so you always had to substitute or change your drink option throughout the day. You could sense the bartender’s frustration in these situations as they were not allowed to get or request resupply, which points to a management issue. The buffet food quality was not that great. The meats were most likely procured, precooked, frozen and heated as needed to be served or tossed into sauces. They did have musicians and singers perform for about an hour before the main show which was really nice, unfortunately the main show itself lacked a lot of professionalism compared to other 5-star international resort chains. Originally, we were looking to go to Jamaica (Negril) which is where the Royalton was recommended. It could be that these issues we experienced are specific to the St Lucia resort, but now, it leaves us skeptical of vacationing at a Royalton in another location.

We love this resort as well,is real beautiful place a lot of things to do and sightseeing,a lot of excursions everywhere,to the mountains,to the waterfalls,to the forest and etc.The ocean is amazing,pool are wonderful,service is great,the persons are very kind from the front desk until the pool,the Vibes team is very active with good shows ( Dancer are very profesional ). Different activities every day at the mind pool,the new year was spectacular with the fireworks,singers and dancing,we really recommend the resort,Leo the showman was awesome !!!

Hotel needs a total refurbishment. Room was dirty. Food was below average at best. Most staff were unhelpful and rude. Paid extra for Diamond Club room and facilities. Total waste of money. Work going on around pool area. Ended up having to move to another hotel. Holiday was ruined.

Very disappointed. Expected exceptional for a 5 Star resort & didn’t get near that. Resort needs tons of maintenance, very poor service, restaurants were pretty average & poorly managed, entertainment was pretty awful. NYE fireworks were great but the NYE entertainment was awful. Excursions were not as good as advertised. Jewellery store staff were excellent.

We just returned from our week-long trip here. We were initially concerned by some of the negative reviews, but over the years we’ve learned that everyone travels differently and has different expectations. We are a family of five (kids ages 18, 15, and 10) and have stayed at many all-inclusive resorts. The resort is a great size, and even though it was sold out, it never felt crowded. There was no competition for pool chairs, and it always seemed easy to find a place to sit. The food met typical all-inclusive expectations—not amazing, but not bad either. Our favorite restaurant was the steakhouse. Service runs very much on “island time.” There were moments when we were standing at the bar and staff were present but didn’t approach us. Once you asked, however, everyone was friendly and helpful—just don’t be surprised if you need to initiate service. We had Diamond Club, and Ferna was our butler. She was hands-down the best butler we have ever had. She was attentive, helpful, genuinely kind, and always went out of her way for us. I would return to this resort specifically because of her service. Due to the recent situation with Venezuela, we had to extend our stay by one night and moved into a regular room without Diamond Club—yet Ferna continued to assist us even though she didn’t have to. She truly went above and beyond. We rented pool cabanas, and the service there was very good. Dwayne and Samuel were extremely attentive, and food and drinks arrived much faster on the days they were assisting us compared to other servers. Evening entertainment was enjoyable, not a 'show' every night. Some nights featured singers or a saxophone player. Daytime entertainment was minimal—daily water aerobics, a foam party one day, and music by the main pool on two afternoons. Overall, the pool atmosphere was definitely quieter than other resorts we’ve visited. Overall, I would recommend this resort. The food was good, the grounds and layout were great, and the butler service—especially Ferna—was exceptional. One thing to note: Diamond Club swim-out rooms do not seem to get much sunlight this time of year. While we didn’t have a swim-out room, the two Diamond Club buildings we could see appeared to have little to no sun on their swim-out pools.