TripAdvisor Traveler Rating

I recently returned from a trip to Royalton St. Lucia, and to say my experience was disappointing would be an understatement. As a Diamond Club member, I expected a level of service that was far from what I encountered. The treatment we received from a random butler, Genevieve, was not only unprofessional, it was laced with prejudice. It felt as though we were viewed through a discriminatory lens, which was both shocking and hurtful. During our stay, we had two butlers, and it became clear that only one of them was genuinely helpful. The other seemed to be a part of the so-called “mean girls” crew, and Genevieve, who wasn’t even assigned to us, had the audacity to demand payment for services we had already paid for - even showing up with another butler to inform us on if we would be paying or not. Please keep in mind, this a JetBlue Vavations package prepaid. This attitude suggested that our presence was an inconvenience and that we were somehow less deserving of the amenities and services offered. Despite paying for all-inclusive luxury, we were made to feel as though we were expected to take care of ourselves—carrying our own suitcases and catering to our own needs. The harassment we faced throughout the resort was unbearable. Instead of enjoying our stay, we were constantly pressured to pay for nights that we had already pre-paid. This egregious oversight ruined our vacation to the point that we cut our trip short and left the island in frustration. I reported our treatment to Barrington, the manager on duty, but it was clear that there was no intent to rectify our experience; our concerns fell on deaf ears. Even more disappointing was the lack of support from JetBlue Vacations, which failed to address our grievances adequately. This experience left a bitter taste, compounded by the apparent indifference of Royalton's leadership—Mervin Ferdinand, Marlene Severino, Emmanuel Sherlana, Ronald Rene, Sean Griffith, and Victor Regis—who seemed apathetic to the issues faced by guests like us. Rest assured, I will be sharing my experience with colleagues, friends, and anyone who will listen. It is crucial for potential travelers to be aware that Royalton employs individuals who apparently believe that not everyone deserves the luxury they claim to offer. I strongly advise against booking a stay at Royalton St. Lucia—you deserve better than this level of service and respect.

The resort itself is beautiful, and the grounds are well maintained, but the service left a lot to be desired. Throughout our stay, the staff came across as consistently rude and surprisingly slow. We stayed in the Diamond Club section, which includes butler service, so we expected a higher level of attention. While our dinner reservations were handled in advance, almost everything else we requested took hours to be addressed — and in several cases, never happened at all. For the price and the Diamond Club upgrade, the service simply didn’t match the expectations. That said, the island of St. Lucia was absolutely incredible. The Land and Sea Tour was the highlight of our entire trip and truly made the experience worthwhile. The scenery, the culture, and the natural beauty of the island were unforgettable. Overall, the destination itself was amazing, but the resort’s service needs significant improvement.

Location Long journey from Airport about 2 hours, once at the hotel the location is good for the north of the island trips. The beach does have amounts of seaweed coming ashore each day but the hotel try to remove the majority every day. You are escorted to your dining table for every meal but it does not delay the process and works very well. The food was very good and a number of dishes are prepared freshly as you wait. Hotel ground are very clean and there are covered walkways between the buildings which are useful when sunny or the few times it may rain. The reserving of the specialist restaurants via the app seemed to work well whilst we were there. The rooms were cleaned daily and left in a very good condition. Big thank-you to Keisha Daniel from customer services who went out of her way to obtain some Oat milk for my wife. I would suggest that some coffee machines catering for the likes of cappuccinos etc. could be positioned around the resort, otherwise it was a long walk to the coffee bar to wait in a queue. Most hotels I have visited have these readily available. One small point which did not start the holiday off well after travelling for most of the day was the reception staff were not very welcoming. Usually this gives you an idea of how the holiday is likely to proceed, so I was very disappointed with the initial welcome, thankfully things improved and we really enjoyed our holiday.

The hotel was understaffed. Rooms were not cleaned properly. I watched the same stains in the toilet everyday. The pool area in my room was filthy- not swept and/or cleaned the entire time. The utensils were regularly still dirty at the buffet hall.

We had a good time at the resort just had trouble, getting our room cleaned, getting the mini fridge stocked back up, getting fresh towels, get wash clothes and we paid for a butler and didn’t get one. Called the front desk and the butler assigned to us was gone on vacation. So there that! But it was pretty and we loved our excursions! We don’t let this stuff change our trip. Don’t let it rob your joy! God is good everyday!