TripAdvisor Traveler Rating

Be careful about booking a stay during any major holiday. In April 2026, I booked an ocean view room for the week of the 4th of July and also to celebrate my birthday. By mid May, the hotel informed me that my booking had to be cancelled due to overbooking and I should make new arrangements for my vacation. They offered a room in another hotel with no ocean view and no compensation for making this my problem. They also offered a hotel on the East side of the island which has a known issue with sargassum during this time of the year. If you don't want to have this trouble during your holiday, book somewhere else.

Very well maintained grounds and beautiful beach options. We preferred la petite beach . Garden view room was private with beautiful bougainvilleas . Room was well equipped with kitchen and full refrigerator. Beds comfortable. Walk to Grand Case was easy and a security guard is positioned in the evening along the walk. Many fine restaurants and boutique shops.

Looks can be deceiving. Beautiful beach and that’s about it. Local stay local staff local people. Area did not feel and was not safe. Room that was booked was not available. Room given was a joke. This place is an embarrassment.

Selected this property based off other Tripadvisor reviews. The property itself is beautiful, however, the customer service in the main lobby area was disappointing. We booked this trip months in advance and selected a specific room that we wanted. When we arrived to the property to check in the room was not available as they said they had overbooked. They told us they provided us with an upgrade of an ocean front room, which for most people would be more than acceptable. However, this is not the room that we wanted and I explained that to them. Unfortunetly we were told there was nothing that they could do. I am not one that typically complains however, this was very disappointing to me. I had asked to have the manager call me when they were back on property the following day. No one ever called me so I went back to the main lobby and asked to speak with them. I was again told there was nothing they could do. I again expressed my frustration, they told me that the room that I booked would be available the following day for the rest of my stay, but in order to move rooms, I would have to wait for the room to be cleaned and then pack up my stuff and move it. Again, this may not seem like a big deal to some people, however, that would’ve had to have all taken place in the middle of the day and we had planned to visit one of the offsite beaches. When you are on a limited timeframe for vacation overall this is not ideal. Finally, after some back-and-forth with the manager, they paid for the dinner that we had on property as compensation. While we were grateful for this, I just didn’t think it should have to be so difficult and that is why I was disappointed with the overall experience with the lobby staff. The property was very well kept, we loved the pool and bar area as well as access to the two separate beaches. I probably would have given this five stars if not for the disappointing interactions with the staff.

This is our third stay at Grand Case Beach Club and it was better than the past two visits. Since our last visit over five years ago, the rooms have been renovated and the upper deck where the pool is located has been totally redone. The addition of the Moonrise restaurant is fabulous as well as the sitting areas around the pool. Every evening, we enjoyed watching the sun set with a glass of wine. Lovely! I’d also like to mention the server at the Moonrise restaurant, Joanna, who was kind, attentive and professional. She was also very patient with our teenage daughter who was practicing her French. We stayed in a one-bedroom suite which was two floors and very spacious. It included a king-sized bed on the top floor and pull-out sofa on the bottom floor with full bathrooms on each floor. The beaches on both sides were lovely as always with mainly calm water protected by the cove. We often had breakfast and sometimes dinner at the Sunset Cafe which has consistently good service and food. We also ventured into town to the many restaurants Grand Case has to offer. The location can’t be beat and we really enjoyed the relaxing vibe of GCBC, good service and lovely accommodations. Finally, I was also pleased at the lack of mosquitoes which may have been attributed to a light constant breeze. I’m a mosquito magnet so when I’m on a tropical vacation, I’m prone to getting attacked. This was not the case at all at GCBC.