Sheraton Fallsview Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

9682 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing hotel and staff

Mayajane81 (Scarborough, United Kingdom) on May 17, 2024

We only had one night here and wished we'd had more! The hotel was immaculate and the staff so lovely. Raj checked us in and she was brilliant. Really helpful. Our room had a view of the falls and frankly it was perfect. The view, the sound of the falls, the room and the comfy beds! The sound of the falls aided sleep and we would most definitely stay here again.

TripAdvisor users rated this property 4 out of 5

Great location but unknown 'resort fee' on checkout.

Glenn C (Scunthorpe) on May 13, 2024

Great service and fantastic location. Only drawback was the 'resort fee' at checkout which was for WiFi, electricity, sewage and water isn't that what the room fee is for?? Luckily we had just enough Canadian dollars left to cover it. No coffee at the airport tho!

TripAdvisor users rated this property 5 out of 5

Prefect spot, perfect service

lisaht18 (Alpharetta, Georgia) on May 12, 2024

Tagged on an extra day from work in Buffalo to take my spouse to niagara falls. You can't pick a better hotel. •location location location • honored my upgrade request to #1873. Corner suite falls view. Wow! What a room. Nice soaking bath overlooking falls. (Titanium status) •Anthony in valet is the best at customer service. Always recommended ideas. • check in so pleasant. Was able to extend us to 1pm. 4 om is a bit much to ask for that popular room. I get it. But then housekeeping didn't rush us. Clean and perfect room. Welcome macarons (my husband's favorite!) •Concierge lounge is one of the best. Delicious. So nice. •Dinner at the Massimos was excellent. Went late enough to see falls light up. They try to put you at window if open. Wait staff was fantastic. He had to work 2 BIG party tables and others. Never missed a beat. • directly across from zipline. • Hear the falls 24/7 which to me was soothing. I wouldn't stay anywhere else. I would book that room.

TripAdvisor users rated this property 5 out of 5

Great Trip

micnort (Melbourne, Australia) on May 09, 2024

Had a wonderful three night stay at the Sheraton Falls View Hotel. First impressions were not great, but they quickly improved. The room was large with a spectacular view of both the American and Canadian falls. It was fantastic sitting in the room at night watching the colours change. The Juliet balcony is great, and you can hear the falls with the door open. The room was clean and spacious with two double beds. You are close to everything. Breakfast was okay with wonderful staff.

TripAdvisor users rated this property 5 out of 5

Bucket list visit exceeded all expectations.

Adventurer558110 on May 08, 2024

Our stay started with a 2am checkin due to a late transfer from Toronto. Booked for the first Niagara City cruise, and after very little sleep, the very kind and helpful Stacey, manager of the breakfast room on that day, helped me put together an early breakfast and even accompanied me to our room to help carry it. Her kindness and hospitality paved the way to a wonderful stay. The staff at this well located hotel are friendly and keen to help. The Fallsview room was outstanding. We really enjoyed our stay in Niagara.

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