TripAdvisor Traveler Rating

Was there for a conference, got wrong room how can anyone stay in a room with no window???? Then overcharged for parking.

Today I waited for service for more than 20 minutes and I lost my train because the entire reception staff refused to help me promptly. I explained to three receptionists that I needed an urgent departure and showed them my document with the final invoice. The service and attention were terrible. One girl refused to help me and sent me on a line; another girl chatted casually with other customers without assisting me. And a young man disappeared into a long line of people waiting to be helped. It's the worst place to reserve a room, bad experience, bad service and The staff's attitude is disappointing.

We had a wonderful stay! The waterpark was so much fun for my family. My children absolutely loved every minute of it. A special thanks to Eva, the concierge, who made their day by surprising them with balloons. Such a thoughtful touch! We will definitely come back.

The Sheraton Fallsview was nice. But if you prefer hotels that stay awake a little later, you may want to choose another option. The Italian restaurant closed at 8:30pm, and The Hard Rock closed at 9:00pm. Hotel fine for families or seniors who generally go to sleep early. But if you are a couple or family looking a later choice of amenities, Sheraton Fallsview probably not best option for you.

took my aunt for her 70 7 of us from Ireland i would not recomend when came home they have billed my card for about €100 for extra occupancy but yet the people who stayed are they people declared booked via booking.com i had added an wxtra person in one of the rooms about 2 months prior to travel and paid 2 weeks before but theu atill keep charging my card be bery careful anout extra charges