Sheraton Fallsview Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

9614 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

I feel that I was deceived

Lena S on Sep 16, 2023

I paid $500 USD + resort fee for two nights for a high floor room overlooking Niagara Falls to celebrate my birthday. I want to note that no matter what you celebrate, the hotel will not give you absolutely any compliments, but I didn't expect them. I planned that I would fall asleep and wake up with views of the waterfalls. What did I get: a room on the 16th floor with a view of the park and parking lot. I woke up and looked at cars parking instead of Niagara Falls. I was completely disappointed and upset. It was not at all what I imagined and what I paid for. The waterfall could only be seen if I positioned myself near the window and looked to the left side. The room was not the cleanest. I came across long black hair everywhere, perhaps it was the hair of Housekeepers, whom I met on the hallway near my room. There were some stains on the sofa, so I wiped the entire sofa with a sanitizing napkin. The napkin was very dirty. The fan in the bathroom didn't work. Everything else was fine. There is also no microwave in the room. Free wi-fi. Parking at the hotel is very expensive, but you can find parking nearby for half the price. I believe that I definitely did not get what I paid for. I feel that I was deceived.

TripAdvisor users rated this property 5 out of 5

Great start to holiday

rlear1967 (United Kingdom) on Sep 16, 2023

We stayed here for 2 days at the beginning of our holiday, we paid extra for a falls views room and it was worth it. The hotel was situated in a great area near the fun area with amusements restaurants etc and just a walk to where you can get the hornblower boat trip. There was an amazing lady called Anita who helped us with how to use wego bus and how to plan our day, she is a great asset to your hotel. The rooms were amazing, clean, spacious, comfy beds and great toiletries available. The rooftop bar is the perfect place to watch the fireworks with reasonably priced drinks

TripAdvisor users rated this property 4 out of 5

Beware of extra charges

nodster994 (Newbury, United Kingdom) on Sep 15, 2023

Perfect location - stayed on 22nd floor - children loved the indoor/outdoor pools - short walk to the falls - which are absolutely spectacular- lots to do around hotel - just beware of extra charges added and parking at $40 a day - extortionate after paying for room

TripAdvisor users rated this property 4 out of 5

Amazing view of Niagara Falls.

Kathy G (United Kingdom) on Sep 13, 2023

We chose this room for comfort and for the amazing view. Very busy hotel, I think we were near the beginning of the season, so there were reception staff training. The view, of course, was spectacular. Everything we needed was in the room, the bed was comfortable. My only negative is I felt the bedding was tired. Laundered but tired.

TripAdvisor users rated this property 5 out of 5

Canadian Falls-View

ChampagneCasson (Ottawa, Canada) on Sep 12, 2023

My little family of 4 stayed at the Sheraton Fallsview Hotel in Niagara Falls, Ontario for a weekend in July 2023. Hotel was lovely, clean and safe. We stayed in a bi-level loft; kids on 1 floor, parents on the other. Location was great. Walking distance to the Falls, restaurants and to Clifton Hill (a kids paradise ;) Busy place, but lots of staff behind the desk and walking around in the lobby ready to assist. Many elevators too! We ate at the buffet in the hotel and it was good. No complaints. We would stay here again.

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