TripAdvisor Traveler Rating

Room was nice, the Balcony was nice to see the falls. Parking was a little trick. You have to park down the street - then enter Brock Hotel and use walkways to get to the Sheraton. Never have to leave the hotel - access to gift shops, arcade, food and gambling all without going outside.

We just stayed at the Sheraton Fallsview for 2 nights & it was awesome! Beautiful Hotel, lots of amenities! Spa / Casino / Starbucks ??/ restaurants attached OR Antica Italian Restaurant (5min walk) is exceptional!! There is a HUGE play/ games area for kids etc / Water Park - in hotel - And covered parking.. 5 mins walk to the “Main Street” area - with Ripley’s etc About 10min walk to the Falls! Sheraton Staff were AWESOME! We were warned about the “elevators” in all the Reviews BUT U didn’t even notice - all went well! (Longest wait time was maybe 5mins & just once ) And once on the elevators- they go super fast! Lol We had a King room - it was excellent! Once U self park the car - all is in doors :) The GM was running one of the Elevators- to make it faster - very impressive! We went to the Collection Outlet Mall - lots of GOOD deals / Sales !! It was a 10 of 10!! Check out the Power Museum across from the Falls - very cool!

I was charged a $110 parking fee due to an honest misunderstanding and contacted the hotel hoping for a reasonable, goodwill resolution. Despite clearly explaining the situation, the property refused to reconsider or show any flexibility. Policies are important, but so is customer care and this experience showed a lack of both understanding and hospitality. This left a very negative impression and does not reflect what I expected from this brand.

Located in the middle of the action. We did have Fallsview as this was a one-time chance for us. They also have a great view from the pool, which has an upgrade option for watching the fireworks. If I were to go again, maybe pass on the room view and put the money toward an evening at the pool with champagne.

Alice at the reception was great ! Very welcoming, professional and cordial. Made sure to connect with everyone from our group whilst we were checking in, answered all our questions and went above and beyond to make sure our stay was pleasurable !