Located inside the Toronto Pearson International Airport, the Sheraton Gateway Hotel makes traveling a breeze with direct access to Terminal 3 and downtown via the UP Express. Popular attractions are located close by allowing you to maximize your time and enrich your stay in Toronto. Our pet-friendly hotel offers an indoor heated pool, 24 hour gym, full business centre and car rentals. Each guest room features double-paned windows and signature bedding so you can relax uninterrupted. If you're looking for an elevated experience, upgrade to our Club level rooms to enjoy complimentary breakfast, snacks, and Wi-Fi. Enjoy internationally inspired cuisine at our hotel's signature restaurant, The Grill, or refuel with a drink at The Bar. Host a thoughtful wedding or business meeting in one of our refined event spaces. Our expert event staff with help ensure an effortless affair from custom menus to blocked room reservations. The Sheraton Gateway Hotel transforms your basic trip into an enlightened experience.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
We just stayed here in an accessible room. The hotel is under renovation and it clearly needs it. The rooms are a bit dated, but not bad. The bathroom, however, was. The toilet seat was chipped and worn, which i found disgusting. Even if there are plans for renovation, if you’re going to charge 300 a night, you need to fix things like that, not wait until the reno makes it to that room. I would also suggest they consult someone with accessibility issues when designing an “accessible “ room. I couldn’t get in the door pushing a wheelchair, because the door was too heavy and kept closing on me. The room itself had lots of space for the wheelchair, and the bathroom was generally well set up for a wheelchair, but there was no place in the bathroom to put toiletries. Little to no vanity meant we struggled when using the space.
Room service was the only option for food due to the pandemic, and they charge a $5 delivery fee and a $7 “service charge”…… seriously?
Quarantine sentence in a construction site - stay elsewhere!
(London, United Kingdom)
Jul 07, 2021
My policy for the ten years that I have been submitting reviews has only been to post good reviews of travel experiences. I am making an exception in this case to give fair warning to unsuspecting travellers. Rarely have I been so eager to leave a hotel but this sadly was the case in staying at the Toronto Sheraton Gateway hotel. The room rate of $579 per night has not been adjusted to take into account the major renovation works in progress which are not noted anywhere on the website. My bill for staying two nights with four meals (two dinners, one breakfast and a lunch) was $1,740 which included two half bottles of wine and a credit of $150.
I booked a room with two beds to share with my son to stay for the quarantine period at a reasonable $225 per night but was informed at check in that the quarantine rate was $579 per night which included three meals. It was late and with jet lag I didn’t have the energy to explore other options. I had no inkling what was to come the next morning in terms of construction noise but had I known I most certainly would have made another arrangement.
Our room #571 had a very unpleasant odour and the tv didn’t work so we requested a room change to #582 which was acceptable with two comfortable beds. The brown hallway carpet on the fifth floor is stained and looks as though it were installed in the 70s. The walls are paper thin - we could hear the tv and our neighbours speaking. The food offered via paper bag from room service was decent and pretty tasty but choices were limited and not worth the amount charged. They were delivered at the appointed time but the food was only room temperature and never warm/hot.
The morning after we checked in, the construction work was in full force. The drilling was directly above our room and it was so loud that I had to end a phone call since I couldn’t hear the caller. I was told that the construction would continue until 4pm - it was 10:15am. The manager located another room but it turned out there was a lot of drilling being done in that area as well so we opted to stay put. She offered me a $150 credit and sent up some milk and Oreo cookies for my 19 year old son.
In an era when hotel groups are trying to woo back customers, this experience had the polar opposite effect. I would highly recommend booking an any other hotel at the Toronto airport and save the money for a memorable experience once your quarantine is finished.