The hotel is conveniently located in terminal 3 at the airport - so easy to access. The room was great - comfortable bed; very clean and all of the amenities you would expect. I stayed on the Club Floor - have stayed here many times before at other properties. I was surprised when I wen to the lounge the second night of staying there when someone came to me and said"You were supposed to sign the bill before you left the lounge last night. Just so that you know, we have already charged the amount to your hotel stay". I just replied - "ok". I was completely surprised. Most club floors include complimentary alcoholic drinks as well - I was not aware of this. He could have been much more diplomatic about it for example, "did you know that you should have signed a bill before you left, etc.?" So disappointed! We may stay here again - but will not ever pay for the additional services on the club floor - there is really nothing included expect breakfast and evening appetizers - not in any way worth the additional room charges.
Worst customer service
(San Diego, California)
Jan 24, 2023
Worst customer service experience. Dec 22nd morning shift around 6am.there was a short girl at reception who had the worst customer service .She was rude and no smile face.she is the rudest person I have ever met.i hope the manager or who ever reads this,teaches her some basic customer service.
Great stop over hotel
(Niagara Falls, Canada)
Jan 23, 2023
This is definitely the best stopover hotel I've stayed at, convenient and just a beautiful experience. The food is great quality and very tasty. No walking outside in the winter so no getting cold to go to terminal. Great value for the money you spend
Impressive Modern layover Hotel at Pearson.
Jan 22, 2023
The rooms are very quiet . Super friendly, and accommodating staff . Great restaurant , great selection and great food .Sure to please. All amenities you need available . Because it is right at the airport you do not feel that you have to rush catching a shuttle from an off site hotel. Always high Sheraton Standards at this site !
A great stay!
Jan 20, 2023
We stayed at the Sheraton Gateway prior to an early morning flight. Check in was quick and efficient. Gold status was recognized and upgraded room provided. There was an issue with the television and the technician came quickly and resolved the issue (needing a new cable) and was so personable! Well appointed room. Unfortunately too close to the ice machine as the soundproofing from the hallway was not great. As light sleeper it did disturb my sleep. Next stay we will ask for a room further from the ice machine. Everything else was great! And so easy to access terminal 1 with the mono rail for our flight out!