TripAdvisor Traveler Rating

I chose to stay here again based solely on location and convenience. Parking right at the airport and being within minutes of the check in counters really helped with all the chaos at Pearson. The hotel was recently renovated and we had a runway view room with club lounge access which was nice. They had snacks and drinks in the lounge which you access with your key card. When you tap the card to open the door, these double dark wooden doors swing open which was kind of a nice touch. We were also able to pop down for breakfast which was nice and convenient. The room was large and the bed was excellent with nice crisp linens and great pillows. We ordered room service which was really quite good and arrived within 30mins or so. All in all and excellent stay at the Sheraton Gateway. Looking forward to our next trip in November.

We were so happy we booked this hotel back in April for an overnight flight next morning to Jamaica. It was so close to the Westjet area for our arrival flight into Pearson and our departing flight. Clean, clean, clean. Restaurant excellent.

Easy airport access for early morning flight. Newly completed renovations have spruced up the location. Rooms are comfortable and quiet despite proximity to the airport. Club lounge on first floor is 24/7 which is awesome for a quick latte prior to an early morning flight. Shuttle pick up for terminal one is a quick interior walk. Staff were friendly.

We used points for a stay here on our way to Europe and the overnight stay was everything we wanted it to be. The room was newly renovated and very nice, comfortable bed and furniture. Updated amenities like the TV, bathroom was good, with great water pressure. The restaurant downstairs is more of a lounge than traditional restaurant and did get quite loud. Food was excellent though, everything we ate was better than expected and hot. Service was very good, friendly staff and wait staff throughout. You cannot beat the location either, a quick tram ride from other terminals, and COVID testing was nearby as well.

We recently needed an unexpected overnight in Toronto. We arrived very late 130am and needed to stay until the following evening between two flights. Checkin was a breeze. I used online checkin and my key was waiting. They recognized my Titanium status with an upgrade to an upper floor Club Room with an airport view. We were granted access to the Sheraton Club Lounge which has now been moved to the second floor and late checkout the next day at 4pm. This entire hotel has recently gone through a major renovation. We loved the new feel and thoughtful coordination and accents everywhere. This thoughtfulness also showed in the recently renovated room. Everything felt brand new from the shower to the super comfy beds. For charging, there were plugs and USBs everywhere. Every amenity we have come to expect from the best Sheratons were present except one glaring omission. No refrigerator! We found ice on the floor for cold beverages so it didn’t ruin our stay. If you must have a fridge for medication, you probably have to request one. Like the other renovated areas of the hotel, the new Club Lounge was beautiful. When you swipe your room card to enter, two heavy solid doors swing open toward you. (Very dramatic!) Inside we found a generous breakfast offering which ended a bit early for a Sunday morning (930am). All day coffee, soft drinks, water and juice are available along with some grab and go snacks. There are also happy hour drinks and food which we did not get to experience. We also had lunch at the restaurant. The food was average and the service not too good. This will not be what I remember most about this hotel. Every staff member we encountered was pleasant and helpful. We were slightly annoyed that late check out was agreed upon arrival. When we confirmed it the next morning, it was not there. The next agent did confirm it without hesitation and redid our keys. In spite of her effort, our keys stopped working at noon and we had to get them redone again. Overall we had an excellent stay and will return again because Sheraton Gateway will likely be en route of future travels that often take us through Toronto. It is by far the most convenient hotel to do so.