Sheraton Gateway Hotel in Toronto International Airport reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.0
  • Value 3.5

141 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Stylish airport hotel

billybob101 (Vancouver, Canada) on Apr 03, 2024

Two stays here within a couple weeks. Obviously very convenient for any departure or arrival terminals. Stylish revamp of this place gives it a contemporary and sleek feel. My first stay my room was very close to the airport train that one uses to get between the hotel and other terminals - I found that quite loud - especially combined with all the air traffic noise. I did bring earplugs and for sure used them. My second stay I was on the other side of the hotel so it wasn’t an issue I found that guests tend to arrive all at once - and reception can have a huge line at times. If you have access to the mobile key function I would strongly recommend you use it - I did and it saved a ton of time.

TripAdvisor users rated this property 5 out of 5

My preferred YYZ hotel! (Perfect when flying out of Terminal 3)

Barb K (London, Canada) on Mar 24, 2024

We LOVE staying here. Anytime we fly out of Terminal 3 it's like adding an extra day to our vacation. The convenience is worth every penny. We are titanium platinum elite Marriott members, and always receive an upgrade without asking. The VIP lounge is wonderful..... with a fabulous complimentary buffet breakfast. In the evening the lounge puts out a nice selection of hors d'oeuvres at 5pm. The bar serves up a mean Smoked Bourbon Old Fashion, and has an excellent choice of fine wines. Can't wait to return....see you in a few weeks! ??

TripAdvisor users rated this property 4 out of 5

Convenient

What (Toronto, Canada) on Mar 24, 2024

Great hotel for an overnight stay on the way to or from somewhere. Easy access to both terminals. It is very expensive, but worth it for the convenience, especially in wintry weather. But requiring three days’ notice for cancellation is outrageous, especially for an airport hotel (that’s why not 5 stars). One other beef is the thick carpets in the halls. Everyone staying here has large suitcases to haul and it is very hard work on those carpets.

TripAdvisor users rated this property 4 out of 5

Pricey Hotel

ibogovics (Budapest, Hungary) on Mar 23, 2024

Very comfortable room but over priced for the amenities. The only advantage is the facility is located on the airport property. Easy check-in and check-out. The carpets in the hallway make it difficult to roll large suitcases, something the hotel could correct.

TripAdvisor users rated this property 4 out of 5

Flexible Check Out Times

Laurie S (Saint Andrews, Canada) on Mar 21, 2024

I've stayed here many times in the past & wasn't going to submit another review since I'm consistently pleased with the hotel & felt I'd be redundant by doing so. However, I just read a review where the travellers had arrived late and had difficulties. I wanted to share my experience recently after a late flight from Mexico, customs & immigration & bag retrieval. It was 4AM when we were able to check in. We had confirmed our reservations prior and had zero issues upon check in. Since we'd arrived so late, we were afforded a later check-out time, however we left about 7 hours later for our next flight. You cannot put a price on the convenience this hotel provides when you're exhausted and have little time! As an aside, we stayed here on our way out, too, and we recognized our server in the bar who was just celebrating 30 years working there. As well, heading out to our sun destination, we were able to receive a complimentary late check-out which helped start our vacation off on a positive note!

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