TripAdvisor Traveler Rating

Had a wedding in Toronto with an early morning return flight to the US, so I chose the Sheraton for its location and proximity to T1. Was an amazing stay! Bar and service was great; rooms were very clean and comfortable. Staff were wonderful as well. Would definitely return should my travels take me there again!

I have stayed at hundreds of Marriott properties and have never experienced customer service this poor. Gabriele, the manager, was far from accommodating and offered little more than a repeated “I’m sorry, ma’am.” Checking into the hotel took nearly an hour, and to make matters worse, we were then met with a $35 fee just to exit the parking garage. We chose this property because of its convenient location near the airport, but unfortunately, that turned out to be a mistake. If you’re looking for a smooth, start to your vacation, I strongly suggest finding another hotel in the area.

This is really a 4.5 star experience. Let me explain. If you land at T1, there is no signage and the Bonvoy app says there is “shuttle” service, which is not the case. Once we figured out how to get the train to T3 it was easy. They recognized our Platinum status with a beautiful room overlooking the airport ramp. We ordered room service for dinner which was not only timely, but quite good. FIVE STARS for having a lounge these days. Ine hundred percent top door. But given that there is a lounge, and it’s in the lobby rather than tucked away, it is essential that access be controlled so as not to dilute the product. There was no one at the desk when we entered, and we saw more than one “tailgater”. One family with unruly kids came in unnoticed behind another guest. We like kids (having had our own) but screaming, unrestrained toddlers change the atmosphere. But the location is great, room very-well arranged and furnished. Bed incredibly comfortable, bathroom clean and well stocked. I would eagerly book this hotel again!

Very spacious & well appointed room & bathroom. I would ask reception for two actual china cups for your drinks, also some tea bags & a kettle. Very convenient to get to the hotel too. We appreciated the Club Lounge food especially the breakfast.

We always stay the night with Sheraton prior to departure to ensure the start to a stress free vacation and this visit was no different. As usual check in was a breeze, with a warm smile and efficient service. Room was clean, ready and well appointed. Value and location cannot be bested! We love the dinning room and I reserved with open table to ensure we had the section with our favourite server. As it was Valentine's night the restaurant was super busy but we still had the best service and support from our friend with the hand written thank you! I am sorry but I just can't recall his name but he seems to recognize us and is wonderful with all his guests. Upon our return to our room I was delighted to have been welcomed by the hotel with a special recognition of my birthday! I was deeply touched by this simple but very person service provided by a multi-national hotel chain! Thank you to all the staff at his hotel, you all do such a wonderful job always with a smile. See you in June for our next journey.