TripAdvisor Traveler Rating

We stayed at this hotel twice during our last vacation. Once in a Club lounge access Premium Room, and then on the way back from our vacation we were prompted to upgrade to The Prime Ministers Suite which was a real treat. The hotel is very easy to find at the airport , and the online check in and phone room key were convenient when arriving tired from the flight, especially if the front desk is busy. Both of our rooms were great, especially the roomy Prime Ministers Suite which we loved! It had a large bedroom with TV, a comfy chair, a large closet, plenty of room for storing your suitcases, a nice table with plugs for all your electronics and more. The living room was also large with a big couch and chairs, nice coffee table , a wine fridge, microwave dining room table with comfy chairs, etc - it was just great. The only downside to the Prime Ministers suite, was the view, which was of the parkade. The regular Club lounge room was still roomy and decent and had a nice view of the airport gates, planes and runways. There were two minor negative things which we noticed about the rooms during our stays. First, the toilet paper roll was so inconveniently placed - it seemed like it was 2 feet off the ground and so far behind the toilet that you had to be a Cirque Du Soleil contortionist to reach it, and the shower was not friendly to get into. Second, we both had our robes on and sat on the living room couch in the Prime Ministers Suite to watch tv, and the we both got immediate rashes where our skin was touching the couch fabric - I am not sure if they had just cleaned it with a certain chemical, or what it was but it was the first time that had ever happened anywhere so be careful of that. One of the things we loved was that the pool, hot tub and gym were open 24/7 so we were able to enjoy it late at night since our plane landed so late in Toronto. However, that being said, the Steamroom was out of service for 3 months - why so long !? Also, on the trip back, the hot tub was drained and out of service and nobody working there seemed to know anything about it. The lobby areas, the lounge and all the common areas were beautiful, comfortable and well kept. It was a good idea to have free breakfast and appetizers in the evening in the Club lounge, but I must say that the food was the worst we have ever had at a lounge. The cold food like cold cuts and cheeses were not on ice and they were warm, soft and unappetizing and conversely the eggs and potatoes in the morning were cold and hard. Also the island setup was very bad and people were obviously serving themselves from both sides of the island while the attendant was constantly chastising them rudely for taking food from the wrong side of the island. The in-room dining however was absolutely delicious, as if it was not from the same kitchen as the club lounge food, so I’m not sure what was going on there. Overall it was a good stay and we would definitely book the Prime Minister Suite again if available white transiting through Toronto

With discrete signage, a traveller can easily miss this hotel nestled in Terminal 3 of Toronto Pearson Airport. My stay at Sheraton Gateway was very pleasant & enjoyable. The rooms were comfortable with a subtle elegance which appealed to my esthetics. This sense of understated elegance in the decor, with it's mix of business & coziness was carried throughout the hotel, including the lounge & restaurant. Well connected to Toronto as well as its neighbouring cities by public transport, makes it a convenient stopover for all kinds of traveller's. The hotel has a bar lounge, a restaurant as well as a Starbucks, with a menu that caters to most palates & budgets.The staff were very pleasant, accommodating & went out of their way to ensure that their guests were well looked after. Will definitely take the Up Express for a day trip and enjoy the hospitality of Sheraton Gateway.

When flying early morning, I will only ever stay here again. Especially because we travel from Kingston to the airport. They put us on the "runway" side - which was great as my 7 year old enjoyed watching the Terminal express & waving to the people, as well as watching the planes. We did not use the pool, but its a bummer the pool area is on the 'parking lot' side - no view while you relax. The gym looked incredible with a Peloton area. It was very convenient to be able to drop our car at the Park N Fly and be able to come here on the shuttle. We were leaving from Terminal 3, so at 4am we just walked across to catch our 6am flight - almost too easy.

Our Delta flight was canceled, so we had to unexpectedly stay overnight at the airport—and I’m so glad we ended up at the Sheraton Gateway Hotel in Toronto Pearson. This is definitely one of the nicest airport hotels I’ve experienced. The location couldn’t be more convenient, with a direct bridge that connects right to the terminal. Perfect for a quick layover or early morning flight. The hotel recently went through a full renovation, and you can tell—everything feels fresh, modern, and thoughtfully updated. A standout feature is the Club Lounge. The food selection was great, and the staff were warm, attentive, and welcoming. Everyone we interacted with during our stay made a stressful travel day a little easier. If I ever need to stay near YYZ again, I’d absolutely return. Highly recommend!

We stayed at the Sheraton for a night before our flight south the next morning. As we waited in line to register a lovely staff member named Marsha came out and treated us like we were old friends. She was so sweet, thoughtful and kind to us. She really made us feel seen, appreciated and careful for. Marsha asked us great questions about our room preferences and the offered us access to the Club. We really enjoyed this Bonvoy experience. The staff who waited on us were so professional and caring. Every staff person we engaged with was smiling and asking us how they could help. The decor and atmosphere was lovely and the food was incredible. We had delicious steak and a fantastic chicken sandwich. We will be back!