TripAdvisor Traveler Rating

This is the perfect hotel for Pearson airport travelers seeking the most convenient location with spacious accommodations. The lobby entrance to Terminal 3 makes flight access easy. Guest rooms are very spacious and the kids/family suites are fantastic. Staff members are warm and friendly, and the lounge is excellent for breakfast, snacks and beverages throughout the day.

Excellent hotel with a perfect location at Toronto Pearson Airport. The rooms were clean, comfortable, and well maintained. The staff were exceptionally friendly and helpful, often offering assistance before I even had to ask. I especially enjoyed the Sheraton Club. Having access to complimentary drinks and snacks throughout the day was a great perk and made my stay even more enjoyable. I would definitely stay here again and highly recommend it.

Very comfortable room and very good staff, including restaurant. Convenient if flying in one day and out the next. Rosario at front desk stood out above the rest but all were very good.

After Air Canada cancelled our evening flight and rebooked us for the following morning, we were fortunate to secure a room at this outstanding hotel. Its location directly within Terminal 3 at Toronto Pearson International Airport is simply unrivalled. After a long day of travel disruptions, the ability to walk directly from the terminal to the hotel, without the inconvenience of shuttle buses, taxis, or ride-shares, was invaluable. From the moment we stepped into the lobby, the hotel conveyed a quiet sophistication and understated luxury. Our room was exceptionally spacious by airport hotel standards, offering plenty of room to unpack and unwind. The king-sized bed was supremely comfortable, the room was immaculately maintained, and the soundproofing was remarkable. Despite overlooking one of Canada's busiest airports, the room was serenely quiet, allowing for a restorative night's sleep. The bathroom was equally impressive, featuring a generously sized walk-in shower with excellent water pressure and abundant hot water—small details that made a welcome difference after a long day of travel. What truly distinguished this property, however, was its exceptional service. The front desk agent greeted us with genuine warmth and empathy and worked diligently to accommodate us despite our unexpected arrival without a reservation. Her professionalism, kindness, and calm efficiency transformed what had been a stressful and disappointing day into a genuinely positive experience. She exemplified the level of hospitality that leaves a lasting impression. The amenities were in keeping with a hotel of this calibre. While the bath products could be elevated and a Nespresso machine would be a welcome upgrade over the Keurig coffee maker, these were minor observations that did little to detract from an otherwise outstanding stay. Although our early departure meant we were unable to experience breakfast, our overnight stay exceeded every expectation. This is one of the finest airport hotels we have encountered, combining exceptional convenience, refined accommodations, and exemplary service. Sheraton has created a property that sets the benchmark for airport hospitality, and we would not hesitate to stay here again.

When my husband and I travel out of Pearson Airport, we always stay at the Sheraton Gateway in Terminal 3. You can walk to your flight in the morning, and it truly makes our travel much less stress-free. The Hotel Staff are always efficient, friendly and quickly accommodating. On our recent stay on May 14, 2026, I left a very special shirt behind. I contacted Housekeeping who immediately responded and confirmed they had my item and emailed me a photo. Within a few days, my item was returned to me. I would also recommend doing the upgrade to the Lounge. It is 24/7 and it was wonderful at 4:30am to get a cappuccino and read the newspaper. The Sheraton Gateway Terminal 3 at Pearson Airport has always made a great positive stress-free difference to our travel. Having travelled the world, this is, without a doubt, a First Class Five Star Hotel with First Class Service.