TripAdvisor Traveler Rating

We had stayed previously and I had not reviewed. We returned for our March break trip we had an early flight so we stayed the night prior and we had a midnight flight home so we stayed again once back. The first night we checked in around d 3pm our room was ready and we headed up. We requested an extra blanket. The blankets are duvets not thin blankets. The room is very quiet cannot hear the planes or neighbours. Our room had the tram right outside the window and it was quiet. We stayed after our trip we arrived around 1am we asked if we could have a late check out which they extended it by 1hr. We asked for the extra blanket again and were shocked by how quick they brought it. In the morning I went to grab our daughter a quick breakfast the Starbucks counter I asked if there were bagels and the woman said no but the restaurant could make me one she asked the waiter and he grumpily snapped at her ‘were closed’ there was still 10mins remaining on breakfast and it was a bagel. The woman apologized and offered me a croissant which I gladly accepted. The hotel is expensive but worth every penny as it’s right at terminal 3 it could not be anymore convenient for off hour fights. We would never book early flights for the inconvenience but this hotel has changed that.

Location is perfect for an early flight (directly in Terminal 3 and linked through a shuttle leaving every 2 minutes to the main terminal 1 of Air Canada). The wait time for checking in was not short and there was an issue with the batteries of my door forcing me to come back to reception twice, but housekeeping immediately came (as promised) and fixed the issue. Functional and I will be repeat visitor here.

Had a wedding in Toronto with an early morning return flight to the US, so I chose the Sheraton for its location and proximity to T1. Was an amazing stay! Bar and service was great; rooms were very clean and comfortable. Staff were wonderful as well. Would definitely return should my travels take me there again!

I have stayed at hundreds of Marriott properties and have never experienced customer service this poor. Gabriele, the manager, was far from accommodating and offered little more than a repeated “I’m sorry, ma’am.” Checking into the hotel took nearly an hour, and to make matters worse, we were then met with a $35 fee just to exit the parking garage. We chose this property because of its convenient location near the airport, but unfortunately, that turned out to be a mistake. If you’re looking for a smooth, start to your vacation, I strongly suggest finding another hotel in the area.

This is really a 4.5 star experience. Let me explain. If you land at T1, there is no signage and the Bonvoy app says there is “shuttle” service, which is not the case. Once we figured out how to get the train to T3 it was easy. They recognized our Platinum status with a beautiful room overlooking the airport ramp. We ordered room service for dinner which was not only timely, but quite good. FIVE STARS for having a lounge these days. Ine hundred percent top door. But given that there is a lounge, and it’s in the lobby rather than tucked away, it is essential that access be controlled so as not to dilute the product. There was no one at the desk when we entered, and we saw more than one “tailgater”. One family with unruly kids came in unnoticed behind another guest. We like kids (having had our own) but screaming, unrestrained toddlers change the atmosphere. But the location is great, room very-well arranged and furnished. Bed incredibly comfortable, bathroom clean and well stocked. I would eagerly book this hotel again!