TripAdvisor Traveler Rating

Back from our amazing vacation 2 months ago and already thinking about when we want to return. Every time we go the staff really outshines. The dance team in entertainment and the kids camp counselors are the best. And we even got the best surprise when we saw our favorite staff from Jamaica Beaches Negril Shynnae (Nene) now at Turks! She is so great with all the kids. My kids feel like the counselors Kalen, Mario, Leonardo, Shanytol and now of course Nene are like family. They really care about what they do and love giving the best and safest Caribbean experience to children. Along with the fantastic beach and the energy from the shows with the entertainment crew: Julio, Erik, Roberto, Jennifer, Emely, Ester, Katherine, Trinity and Orion it is a family vacation that has set the standard for all our other vacations. Overall, this recent visit has been the best experience yet. Thank you again for another great week at Beaches Turks!

We’ve been wanting to go here for several years but have held back because it costs about 3x the price of other similar all-inclusives in the Caribbean. But this time we decided to splurge to see what the hubbub is about. For context, we are a family of 3 that travels a lot, including an annual trip to the Caribbean, usually to all-inclusives. So we’ve tried about 10 other spots in recent years. Usually our resorts cost about $5k for a week total. This trip to Beaches was $13k, during the lowest cost off-season. We thought the value for money would be obvious right away, but that wasn’t the case. It’s not that there was anything wrong with our stay per se. But there was nothing specifically right either. Everything was exactly fine. But not an inch more. We also go to Disney a lot so that’s our benchmark for excellence in customer experience. That’s what we were expecting our added $$$ to buy: an immaculate customer experience. We are vegetarian so we are used to mid food at resorts. But even to that baseline, Beaches was bland. And despite promises and our added consierge service, ensuring decent vegetarian options at meals was a pain in the rear. All restaurants had something vegetarian or plant based, but for the most part it was an afterthought. Don’t expect to be wowed. The kids club / camp was great. Our 9-year old is pretty shy and usually takes a while to warm up to other kids but she had a great time here. The councellors were wonderful and the activities generally much better than other resorts. The pools were good too, as was the waterpark. The hut tub at our pool was out of commission more than it was open and towels were chronically out, though. The beach is also a real stunner. The sand and water are immaculate. The rooms are decent but nothing to write home about. TV didn’t work half the time we were there but the consierge service did keep our fridge stocked well. And housekeeping was suitably aggressive. But the internet barely worked at all. Basic resort amenities were kind of meh. I was expecting a stellar gym, but it felt more like an abandoned janitor’s closet with the bare minimum of equipment. All the operational components were really disappointing. The staff knew nothing about anything, everything was based on paper forms, maps and schedules were tough to find. At least the consierge whatsapp was pretty responsive. I could go on, but you get the picture: you’ll have a fine holiday, but you can get the exact same experience for half the price or less.

We spent 5 nights at Beaches Turks & Caicos in October with our family and a group of friends (kids ages 9 to 15). The beach is gorgeous, and the grounds are lush, well landscaped, and spotless. The common areas and restaurants were consistently clean. Unfortunately, the rest of the experience didn't match the cost. Our all-inclusive stay ran about $7,000, and we expected more for that. Rooms: We stayed in Key West Village in a one-bedroom suite with a small living room and a pull-out couch. The bathroom was spacious and the kitchen was a nice, good-sized bonus, but the living area felt cramped, and the room overall was dated and not great quality. The bed and pillows were uncomfortable, and we didn't sleep well. Food and drink: The food was mediocre. Even though the resort wasn't busy for most of our trip, we often had long waits for restaurants, only to find them fairly empty once we were seated. At the bars, bartenders defaulted to the cheapest liquor, and it was hard to get any attention. I'd stand at the bar and still be ignored. Service: Overall, service was weak, which was surprising given how quiet the resort was. Other notes: There's essentially no nightlife, so this is better suited to families with younger kids than to adults or teens looking for evening activity. The departure area was also hot, with no air conditioning. Bottom line: If the beach and grounds are your priority and you have small kids, you'll likely enjoy it. But for this price, I expected better food, service, and rooms.

Second time at this gorgeous super-resort and the place is always adding and improving. Even though it is humongous, it still feels cozy and friendly as each village is like its own smaller resort with a different feel and vibe. You’re never too far from a bar, or ice cream, or Blue Mountain coffee. Small touches like cotton candy and authentic Jerk chicken make all the difference. Staff are always there with a smile to help and guide you like family. Our photoshoot venue was changed on us and rather than point and direct us, the young man Zemroy paused the chairs he was setting up to walk us to where we needed to be in another part of the resort. That level of selfless consideration is rare and exemplary. We truly appreciate the experience here and highly recommend this paradise.

We just returned from an absolutely incredible stay at Beaches Turks & Caicos, where we celebrated our daughter’s 10th birthday, and I truly cannot say enough wonderful things about our experience! We have traveled with Sandals Resorts before, but this was our very first Beaches experience. I’ll admit, I initially wondered whether we would regret not booking a butler-level room. However, after experiencing the exceptional hospitality and attentiveness of the staff, I can confidently say we never once felt like we needed one! Every person we encountered went above and beyond to make our stay memorable. From the moment we stepped out of our transportation, Patrice at the front desk made us feel welcomed and genuinely cared for. She was incredibly warm, friendly, and attentive. When she learned we were celebrating our daughter’s birthday, she asked her what she wanted to do. Our daughter simply said she wanted to have dinner on the beach. Without hesitation, Patrice made it happen, completely complimentary! No questions asked, no complications, just genuine hospitality and a desire to make a little girl’s birthday wish come true. That moment alone speaks volumes about the level of service at this resort. Patrice also helped us secure reservations at Butch’s, and we were fortunate enough to experience both Butch’s and Kimonos during our stay. Both restaurants were absolutely fantastic, and Kimonos was such a fun and memorable dining experience for our family! Another standout was Ian, our photographer. He was truly TOP-TIER! Professional, personable, incredibly talented, and never once pushy. He made our photo session feel relaxed, fun, and natural. We genuinely enjoyed every moment working with him. For our daughter’s private birthday dinner on the beach, we had the pleasure of being served by Garnett, who was absolutely phenomenal. His attentiveness, kindness, and exceptional service made an already special evening even more unforgettable. He truly helped create a beautiful memory that our family will cherish for years to come. We also had the pleasure of meeting Paul from the resort’s sales team, who spoke with us about booking our next vacation. What stood out most was how personable, genuine, and easy to talk to he was. There was no uncomfortable pressure, just a wonderful conversation. We enjoyed speaking with him so much that we actually rebooked our next vacation before leaving! What impressed us most about Beaches Turks & Caicos wasn’t just the beautiful property, incredible restaurants, or stunning beach. It was the PEOPLE. The staff genuinely made us feel valued, welcomed, and cared for throughout our entire stay. As parents, there is nothing more special than watching your child feel celebrated, and Beaches helped us give our daughter a 10th birthday she will never forget. A huge thank-you to Patrice, Ian, Garnett, Paul, and the entire Beaches Turks & Caicos team for making our first Beaches experience so extraordinary. We arrived as first-time Beaches guests and left already counting down the days until our return! Five stars simply aren’t enough! ??????????