Family of 5

Beaches Turks & Caicos

Turks and Caicos 5.0

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Overview

Beaches Turks & Caicos is a multi-faceted fantasy world, where pastel pink bungalows are nestled in tropical gardens resplendent with graceful palms. Here, there are almost enough pools for each day of the week, and the last day is reserved for the largest pool of all, the clear turquoise sea bordered by a 12-mile stretch of beach. Made up of four distinct areas, Beaches Turks & Caicos offers the seaside garden paradise of the Caribbean Village, the sophisticated style of the French Village, the monumental surroundings of the Italian Village, along with the tropical style of the Seaside Village.

Check in

3 p.m.

Check out

11 a.m.

Rooms

758

Rooms

Italian Oceanfront Walkout Concierge Family Suite with Kids Room (RW)
  • 1 king bed, 1 bunk bed, 2 trundle sofa beds, and 1 day bed
  • Oceanfront
  • No more than 8 guests in the room
Italian Oceanfront Walkout Concierge Family Suite with Kids Room (RW)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Oceanfront Penthouse Concierge Family Suite with Kids Room (S2)
  • 1 king bed, 1 bunk bed, 2 trundle sofa beds, and 1 day bed
  • Oceanfront
  • No more than 8 guests in the room
Italian Oceanfront Penthouse Concierge Family Suite with Kids Room (S2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Oceanfront Concierge Family Suite with Kids Room (D2)
  • 1 king bed, 1 bunk bed, 2 trundle sofa beds, and 1 day bed
  • Oceanfront
  • No more than 8 guests in the room
Italian Oceanfront Concierge Family Suite with Kids Room (D2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Penthouse Oceanview Concierge Family Suite with Kids Room (R2)
  • 1 king bed, 1 bunk bed, and 1 trundle sofa bed
  • Ocean view, Garden view or Pool view
  • No more than 6 guests in the room
Italian Penthouse Oceanview Concierge Family Suite with Kids Room (R2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Poolside Walkout Concierge Family Suite with Kids Room (PW)
  • 1 king bed, 1 bunk bed, 2 trundle sofa beds, and 1 day bed
  • Pool view or Garden view
  • No more than 7 guests in the room
Italian Poolside Walkout Concierge Family Suite with Kids Room (PW)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Oceanview Concierge Family Suite with Kids Room (T2)
  • 1 king bed, 1 bunk bed, and 1 trundle sofa bed
  • Pool view, Garden view or Ocean view
  • No more than 6 guests in the room
Italian Oceanview Concierge Family Suite with Kids Room (T2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Italian Concierge Family Suite with Kids Room (V2)
  • 1 king bed, 1 bunk bed, and 1 trundle sofa bed
  • Pool view or Garden view
  • No more than 6 guests in the room
Italian Concierge Family Suite with Kids Room (V2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

French Village One Bedroom Concierge Suite (F1)
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Pool view or Garden view
  • No more than 7 guests in the room
French Village One Bedroom Concierge Suite (F1)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

French Village Luxury Walkout Room (FWK or FWD)
  • 1 king bed, 1 trundle sofa bed, and 1 day bed, or 2 double beds, and 1 day bed
  • No more than 4 guests in the room
French Village Luxury Walkout Room (FWK or FWD)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV

French Village Luxury (FD or FK)
  • 1 king bed, 1 trundle sofa bed, and 1 day bed, or 2 double beds
  • Pool view or Garden view
  • No more than 4 guests in the room
French Village Luxury (FD or FK)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV

Seaside Honeymoon Luxury One Bedroom Concierge Suite (HG1)
  • 1 king bed, and 1 trundle sofa bed
  • Pool view, Garden/resort view or Ocean view
  • No more than 5 guests in the room
Seaside Honeymoon Luxury One Bedroom Concierge Suite (HG1)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Seaside One Bedroom Concierge Suite (G1)
  • 1 king bed, and 1 trundle sofa bed
  • Ocean view, Resort or pool view or Garden view
  • No more than 5 guests in the room
Seaside One Bedroom Concierge Suite (G1)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Seaside Honeymoon One Bedroom Concierge Villa Suite (LV1)
  • 1 king bed, and 1 trundle sofa bed
  • Garden view
  • No more than 5 guests in the room
Seaside Honeymoon One Bedroom Concierge Villa Suite (LV1)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Caribbean Honeymoon Luxury Concierge Suite (HJ)
  • 1 king bed, and 1 trundle sofa bed
  • Resort view
  • No more than 5 guests in the room
Caribbean Honeymoon Luxury Concierge Suite (HJ)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Caribbean Honeymoon Grande Luxe (GD/GK)
  • 1 king bed, and 1 trundle sofa bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Caribbean Honeymoon Grande Luxe (GD/GK)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV

Caribbean Premium Walkout Room (PK)
  • 1 king bed, and 1 trundle sofa bed
  • Resort view or Garden View
  • No more than 4 guests in the room
Caribbean Premium Walkout Room (PK)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV

Caribbean Deluxe (DD/DK)
  • 1 king bed, and 1 trundle sofa bed, or 2 double beds
  • Pool view, Garden view or Resort view
  • No more than 4 guests in the room
Caribbean Deluxe (DD/DK)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV

Key West Grande Luxe Concierge Room (CPG)
  • 1 king bed, and 1 day bed
  • Garden view
  • No more than 4 guests in the room
Key West Grande Luxe Concierge Room (CPG)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Key West One Bedroom Concierge Villa Suite (L1B)
  • 1 king bed, and 1 trundle sofa bed
  • Garden view
  • No more than 4 guests in the room
Key West One Bedroom Concierge Villa Suite (L1B)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Key West 1 Bedroom Concierge Suite (1BG)
  • 1 king bed, and 1 trundle sofa bed
  • Garden or Pool View
  • No more than 5 guests in the room
Key West 1 Bedroom Concierge Suite (1BG)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Key West Luxury One bedroom Concierge Suite (1B2)
  • 1 king bed, and 1 trundle sofa bed
  • Garden view
  • No more than 5 guests in the room
Key West Luxury One bedroom Concierge Suite (1B2)
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request, $)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
Additional details

Suite Concierge includes:

  • The Suite Concierge Centre in the Caribbean Village opens daily from 8 a.m. - 11 p.m. with a dedicated concierge to assist with requests
  • Preferred check-in for all guests booked in concierge accommodations either in the Suite or at the Suite Centre
  • In-suite bars with scotch, gin, vodka, rum, beer, red & white wine, champagne and assorted soft drinks
  • Use of his/her plush cloth robes
  • Weekly reception hosted by the concierge personnel

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Baby Club

Open from: 9 a.m. to 9 p.m.

Kids Club

Open from: 9 a.m. to 9 p.m.
Age range: 3 to 10

Teens Club

Open from: 9 a.m. to 9 p.m.
Age range: 11 to 16
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 18
  • Weekly beringer wine and cheese tasting
  • Sandals select luncheon on wednesdays
  • Sesame street live parade on tuesday
  • Sesame street activites every day
  • Entertainment activities throughout the daytime and shows at night
Type Amenities
The Rum Bar Bar, Beach bar
The Cricketer’s Pub Bar, Sports bar
Trevi Swim Up Bar Bar, Swim-up bar
Kelly’s Bar Bar, Lobby bar
Turtles Bar Bar, Lobby bar
Le Bar de Musique Bar, Piano bar
Iguana’s Bar Bar, Pool bar
Riviera Bar Bar, Pool bar
Arizona’s Bar Bar, Restaurant bar
Cascades Pool Bar Bar, Swim-up bar
Schooner’s Bar Bar, Restaurant bar
Kimonos Bar Bar, Restaurant bar
Bobby D’s Bar Bar, Pool bar
Liquid by Beaches Bar, Pool bar
Bayside Bar Bar, Lobby bar
Club Liquid Nightclub Dance floor, Live music
Check-in time: 3 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Mario's À la carte Italian All day dining
Reflections À la carte International All day dining
Kimonos À la carte Asian Dinner Reservations required
Schooners À la carte International Breakfast, Dinner
Arizona's Buffet International Dinner, Lunch
Soy À la carte Asian Dinner Dress code
Sapodilla's À la carte Gourmet Dinner Dress code
Giuseppe's À la carte Italian All day dining
Bobby Dee's À la carte American Lunch
Le Petit Chateau À la carte Gourmet Dinner Adults only, Dress code
Cafe De Paris Snack bar International All day dining
Bella Napoli Pizzeria Buffet International Lunch
Barefoot by the Sea À la carte International All day dining
Cricketer's Pub À la carte International Dinner, Lunch Dress code
Dino's Pizzeria À la carte Italian Dinner, Lunch
Dino's Courtyard Bistro À la carte International Dinner, Lunch
Bayside À la carte Caribbean Breakfast, Dinner, Lunch
Sky À la carte Caribbean Breakfast, Dinner Dress code
Neptunes À la carte Mediterranean Breakfast, Dinner, Lunch
The Jerk Shack Snack bar Caribbean Dinner, Lunch
Bombay club À la carte International Dinner
Curls & Swirls Snack bar International Snacks
Mr. Mac (an artistan Macaroni & Cheese Truck Snack bar International Snacks
  • Rooms: 758
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Speciality dietary menu's
Lower Bight Road
Providenciales, Turks and Caicos Islands
649-946-8000
9 km from PLS
  • Beach access
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Dress pants/trousers or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t-shirts, sleeveless shirts, sneakers, flip-flops or slippers. No hats or caps.

Resort Casual Attire

Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Select dinner venues require Resort Evening Attire

Pools

  • Kids pools: 1
  • Outdoor pools: 6
  • Lazy river: Included
  • Water slides: Included

Water sports

  • Motorized watersports: on site
  • Non-motorized watersports: on site
  • Scuba diving: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • Business centre available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Jewelry Store available ($)
  • Coffee Shop
  • Clothing Store/Boutique available ($)

Location

Address
Lower Bight Road, Providenciales, Turks and Caicos Islands
9 km from PLS airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Best Vacation

lindadT7936IQ on Jul 03, 2022

My husband and I brought our seven children and 84-year-old mother to Beaches for a family wedding. My husband and I have traveled many places but some of our children have never been on a plane and this was an adventure. We were not disappointed. The staff the food the cleanliness the safety was better than our expectations. Being so impressed we booked for next year. You won't regret coming to the Jewel of the Caribbean ??

TripAdvisor users rated this property 1 out of 5

RATS!! And MORE RATS!!

danwiniard on Jul 02, 2022

When we initially checked in they put us in a different room than what we booked. We booked a room in the middle of the resort to be close to everything. The room they gave us was on the far side of the resort. We were assured this was the “better” room. Week goes by fine, they give us our check out paperwork the night before and we’re all set. I get woken up at 4am by my wife telling me a rat just ran across her body and woke her up. Sure enough 2 rats are in the room!! We inform management and they pretty much shrug. Since I was paid in full they had nothing to offer us. I was assured Id get a call from the manager. Still waiting. We bring our luggage out at 7am as they requested and head down to the Departure lounge as instructed. The “lounge” doesn’t open till 8 so we’re waiting outside. I realize my luggage hasn’t been picked up so I inform the front desk. They assure me it’s being picked up. Luggage still not At the departure lounge. I inform the “concierge” who assured me the luggage is being handled. It was not. We miss our 8am shuttle. Only when I start flipping out do people actually start moving. Terrible service, lots of yeah yeah yeah’s. And RATS

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