TripAdvisor Traveler Rating

Great location to explore the city on foot or public transportation. I was visiting from Alberta. Rooms were okay, we felt it was quite small and seems a bit outdated for a Sheraton Hotel. We booked as a Marriott Gold Elite Member and didn't get a good view of the city, our rooms were facing the other side of Sheraton. On our way checking out, a manger asked how our stay was to which I reply "It was okay" and he immediately wanted to know why it wasn't great. He went ahead and made it up for us using points. I was very surprised and impressed with how he handled the situation. Definitely still would come back if I visit Vancity again.

The hotel is centrally located in the heart of downtown Vancouver. The staff is very friendly and can never do enough to help you. The rooms are spacious and immaculate. The bathrooms are a nice size and the toiletries they provide are top quality. The hotel restaurant is excellent as well.

To finish our tour of Western Canada (from the UK) we spent two nights at this lovely hotel. We took in Granville Island, Stanley Park, The Waterfront, as well as Gastown and were happy to walk everywhere. This was our first trip to Vancouver and we were a little shocked at the number of homeless out on the streets. What is the City doing about this? - unfortunately not much from what we could see!

This is a large busy hotel well located in Vancouver. The beds were doubles but comfortable. The bathrooms are very small but liked the walk in shower. Water pressure not great. So nice to have staff cleaning rooms. Elevators were efficient. Breakfast uninspired.

We were due to spend two nights at this hotel prior to boarding an Alaskan cruise. The hotel was lovely, good facilities , central location and friendly staff so we would have been happy with our stay however I tested positive for covid prior to the cruise. The panic of being unwell, having nowhere to stay and not knowing what we needed to do. The hotel was amazing. The staff were caring, helpful and arranged for us to stay in our room until quarantine was complete. Stanislav,alessandra at guest services and Maria in room service were all so helpful and sympathetic. I would definitely stay here again- although not in quarantine ?? Thankyou