Hotel Los Cactus reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3832 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing Vacation

whiskallie (Thunder Bay, Ontario) on Feb 15, 2024

We just returned from 2 weeks at Los Cactus and could not have had a better vacation. The room was very spacious and clean, bottled water in the room every day. There was a noticeable improvement in the flavor of the food, I was there last year and added salt to everything but did not need to this year, good variety at the buffet and the ala carte restaurants were excellent. Overall no complaints with the food. Yes there were a few shortages but nothing that we could not waste our time complaining about eg. no draft beer for a couple of days but we had bottled beer instead. The staff as always were amazing. Everyone from the gardeners to the painters, servers management team and everyone in between were very friendly and helpful and all were willing to go above and beyond to make your stay a memorable one. The pool needs a new liner but considering supply chain issues and cost it is understandable that these things take time. I for one will be going back as often as I am able, I consider Los Cactus my home and the staff my family.

TripAdvisor users rated this property 5 out of 5

Great stay

David D on Feb 15, 2024

Hotel was great as always. Have spent many vacations at this resort and always have a great time. Staff are always doing their best for you. Room was clean and food was good. Beach was awesome as always except for a few windy days that they have no control over. Will definitely be back!!

TripAdvisor users rated this property 4 out of 5

First time at Los Cactus but not my first time in Cuba and will come back!!

marinagD7214EQ (Leavenworth, Washington) on Feb 12, 2024

First time at this resort but will definitely come back!! I booked last minute and spent days going over reviews for many different resorts before choosing Los Cactus. This is my second time in Cuba and I love it here. The resort said it was under reno in some areas but I never really noticed. I upgraded to a suite and stayed in H block which was great! Huge room with a peek of ocean view. My housekeeper Gloria was awesome and I didn’t have any issues with cleanliness. I had a broken shower head when I arrived and they immediately replaced it! I have been to Cuba before and did not expect the Mayan Riveria. I actually prefer Cuba to Mexico for a multitude of reasons. There are definitely shortages of some things but I had no problem finding tasty choices at the buffet and didn’t even try the a la cartes. The grilled ham and cheese were great at the snack bar for between lunch and dinner. I came for relaxation and sun and got lots of both. The resort was not full which was very nice. The other guests were mostly Russian, Canadian and French with some from Brazil as well. I find many of the Russians very rude…pushing into the line for food and being loud, obnoxious and wasteful but I don’t let that ruin my vacation. No issues finding a chair at the beach or pool at any time. The entertainment was great when I chose to watch, especially the water acrobatics/dance show. There were activities on the beach and pool every day and despite the lower number of guests, the animation team, especially Vivian, did a great job of getting people involved in all of them. The beach here is amazing and not crowded…you can see the resorts on either side with so many more people. I made the trip into Havana for the day as I love it there and learned more history that I didn’t previously know from the guide Roelvis! Booked a catamaran trip on the Perseo and the crew was hilarious with their movie star names and Jaws theme music for ‘Nemo’ sightings. Next time I come to Cuba I would definitely come back to Los Cactus!! Thank you for a great stay and providing a place to help recharge my soul!!

TripAdvisor users rated this property 4 out of 5

Great Beach, Amazing staff, close to the golf course

Joe G (St. Marys, Canada) on Feb 12, 2024

Los Cactus was going through a ownership change while I was there and renovations to there Main lobby. The renovations had 0 effect on my stay and didn’t even notice that it was going on. The staff at the two A La Cartes Martino’s Italian and Mojito the Cuban were always so friendly and Courteous. I’d like to thank Rosie and Mercedes for always making sure I had a drink when needed. To Lisbeth and Paul for always going above and beyond to ensure my stay was a memorable one. On a side note if you are Canadian be prepared for many more Russians in Cuba, the majority of them are good people but a few can ruin things real fast.

TripAdvisor users rated this property 5 out of 5

Best Resort!!!

Rose R on Feb 11, 2024

I love Los Cactus!!! They have the best staff, so friendly and accomodating. They make you feel like family when you are there. The rooms are quite large and spacious. Much better then a few other places I've been to. Food was great, fun entertainment and of course beautiful beach. Everything is a short walk from your rooms and very convenient. Great atmosphere, and beautiful views! Premium bar available. Definitely will be coming back every year!!!

View All