The hotel is clean and the staff maintains it very well. Probably the best hotel in all of Cuba! The staff was so friendly and very fun. I will definitely be returning and I highly recommend this location.
Truly paradise in difficult times.
(Wolverhampton, United Kingdom)
Jun 21, 2021
I am at this amazing hotel now. The COVID-19 precautions are exceptional, everything is spotlessly clean and sanitised. The rooms are very good, we had to change rooms and the staff were very helpful. The biggest asset to the hotel are the staff, from cleaning staff to management, nothing is too much trouble. This is truly one of the best hotels/ resorts that I’ve been to anywhere in the Caribbean. Thank you Melia Internacional for giving us a great holiday and we will definitely be back.
Jan 16, 2021
We stayed for 7days. This trip was about relaxing for us.
The beach was absolutely gorgeous and the whole reason we came to just chill. It did not disappoint. We did go into Havana for a day trip and a day on a “booze cruise” both enjoyable.
Hotel was clean and very hospitable. You have to purchase wifi and phones do not work very good by the beach. Food was OK. They tried and I went in aware food was sub-par. I would recommend bringing some snacks for the room ( we had granola and trail mix it kept all in the room)
Room and balcony view was amazing. I would recommend asking for a ocean view room.
I found the staff very friendly and always trying to help. I would definitely return. Price was right.
Meh describes it. Worst beach in Varadero.
Oct 07, 2020
Travelled in March 2020, no one told me a small hurricane ripped out the beach exposing the coral...not one single person in the water for a whole week :( I think a travel agent should have known this and alerted! Who goes on a beach vacation, without a beach?!
We ended up paying more and taking the bus into town, and enjoying the beaches there. $5cuc per person, for the day.
Food was pretty good. Not great. Good variety. Loved the sparkling wine at all occasions. Nice touch!
Room was just meh. Just tons of wear and tear on it, didn't bother me too much, but just felt "dirty".
Pool was ok, no swim up bar so you have to get out walk all the way around to get a drink.
Overall, it was ok since we only paid around $590 per person, last minute, one week out of Toronto. I've seen the prices triple. I would never pay more than $700 for this resort. The vibe overall was weird. The lobby area was lit up in blue led lighting with white everywhere, the buffet old colonial style with cream marble, just didn't have a good feel to it, if that makes sense.
Oh and dirty cups, try drinking wine when it smells like wet dirty cloth and rum. No bueno.
(Spruce Grove, Canada)
Sep 29, 2020
When we first arrived and saw our room it wasn’t up to our standards so we quickly upgraded to The Level and it was worth it! The Level has nicer more modern rooms with more comfortable beds. The level also has their own front desk which was always helpful from converting your cash, giving directions to booking restaurants. The Levels private dining room and free in room breakfast were very good and they would go above and beyond! Lunch at the Tex mex restaurant is exclusively for The Level and offers a great lobster lunch which is included! We found the food was very good in the buffet, international, Tex mex and The Level restaurants. The only draw back of being on the top floor is the elevators don’t work great so unless you are willing to take the stairs then you could be waiting a long time.
We enjoyed spending our evenings at the main lobby bar listening to the entertainment and enjoying the air as it has a beautiful outdoor seating area. Service is not always good at this bar and we found the only exceptional server that didn’t keep us waiting 30+mins for a drink was Miguel.
The location of this hotel is great! It is next door to the mall and it’s a short bus ride to Varadero. The bus is cheap and a round trip pass so we used it quite often but as a word of warning ONLY pay the bus driver, people will sit at the bus stop and say they work for the bus and to pay them instead but they will give you a fake ticket!
We highly recommend doing a trip to Havana. We did the night tour and Tropicana show which was amazing! If you want amazing, fresh mojitos definitely visit the ial pirata bar which both tourists and locals enjoy! But don’t forget to bring toilet paper and small change as there are bathroom attendants everywhere and they expect a tip.
Overall it is a great hotel with good food, a good location and good staff. We have recommended it to family and friends and we will definitely be back!