TripAdvisor Traveler Rating

We booked this trip through Air Canada Vacations and it was a wonderful resort. The flights were great, entering and exiting Cuba was easy. We worked ahead of time with a wonderful lady at the resort named DRiatne. She upgraded our room and helped in all aspects. She even booked meals for us. The beach is second to none and there is lots of pool space. Water in both is warm and refreshing. Staff go out of their way to keep guests happy. Rooms are modern and clean and smell really great. They are always working on the ground and gardens. Lots of entertainment happening. It is a family friendly resort or would be great for a couple. We met lots of amazing people there. I would 100% recommend this resort. For $5usd you can take a double decker bus from the resort to the city of Varadero and ride it all day. Lots of markets to shop in along the way. The tour to Havana is great and we went for the ultimate package and got to see Ernest Hemingways house, etc.

Amazing beach, the reason we choose this hotel. Unfortunately the hygiene is very bad. The room toilet was not clean and sometimes we didn’t get warm water to shower. The food is bad, but that we knew that could happen, having stones in the rice was not good. ?? The kids entertaining was good.

Stayed at the Royal Section of the resort, great staff , great food , Royal Service was the best iv ever experience, shout out to the staff David, Alex , Osmani,Yenis,Yamir,Yadil,Osvaldo , Ilianys,Jose,Jorge. Also the waitstaff at the Bel Mar restaurant. The Beach was very clean and water very beautiful. Food was very fancy and tasted great.

Overall good service, hotel room are specious, good air condition, we were provided with enough room/beach towels. Room was cleaned every day and when asked for anything additional (towel, bottled water or toilet paper) it was provided. Food was good, there was pork and fish on the grill every day. Out of 7 day we have enjoyed fries for 4 days, one night there was roasted turkey, another roasted pork. There were always rice, couscous, tropical fruit and ice cream. Every day for breakfast they had multiple eggs , cold cuts, cereal and fruit station. There were no hamburgers but there were hot dogs for few days. They had nice pumpkin cream and chicken soup. We did experienced shortage of hot water for 3 days but before we left problem was solved as last two days water temperature was ok. We would recommend to hotel following: 1) please add garbage bins at the beach so there is less litter (employees will have easier time to keep this amazing beach clean) ; 2) pasta station - please add more tomato sauce option 3) better control of mosquitos. We would recommend for all fellow Canadians to have some gravol/electrolytes ready as we did had issue with stomach for 3 days. Hotel store does sells salty crackers and chips so that was very helpful however it is expensive. We would recommend not to change $ CAN or $ USD to pesos as store is not taking local currency. If you go to Varadero or Havana then you need some. If you want to tip best option is $USD specially $1 as they can not do anything with tonnies or loonies. We would like to thank all bar ladies for keeping us hydrated with sparkling/mineral water and also to an amazing plumber Mr. Louise Felipe for helping us with some plumbing issues during our stay! He was very quick with response and saved us right when we needed the most! We would also like to thank Receptionist, concierge and beach bar staff for making this vacation better then we have expected it! Have a great season! We would recommend this hotel! :)

Thank You to the director for making up what was a horrible start to the vacation. Beach of course was great. Front desk staff might need some training… Kids entertainer Louise or Luli was outstanding!