We have just returned from our 5 day vacation at this beautiful resort and had an absolutely amazing time. This was our first trip to Cuba ( we have made many quick trips to Punta Cana over the years) and we were quite apprehensive reading the reviews and hearing of shortages common in the area at this time. We travelled with our 12 and 19 year old sons and had two adjoining rooms in the Reserve section. The rooms were modern, very spacious and kept impeccably clean. We always had hot water, towels, coffee and water in the rooms. We did consistently tip housekeeping staff as well as bar and restaurant staff. Many did not and it did not appear to make a difference in service but definitely was appreciated. The beachfront is stunning, and the colour of the ocean the bluest of blues. The food was good and always a decent selection. We had omelettes with fresh cracked eggs every morning along with fresh fruit. Lunches and dinner were varied, always some good chicken, fish or pork dishes to choose from as well as rice and pasta. Very much enjoyed the restaurant at the beach serving freshly grilled chicken. Several of the days were very windy resulting in no swimming at the beach, which turned out to be excellent for kite surfing! Super fun activity and well priced at $80 for 2 hours or $150 for 4 hours, the kite surfing is located down the beach in front of the star fish resort. We really enjoyed our day trip to Havana in a classic car with our own guide and feel it added to the experience seeing it this way rather than in a large coach bus. We also did the jeep tour which took us snorkelling, swimming in a cave, boating and briefly riding horses…action packed and very enjoyable! We also played a lot of tennis, you will need to get in touch with someone from the activity team (red shirts) to get rackets. The resort was very quiet which we enjoyed, much less hectic and crowded than any resort we have been to. We very much hope to return to this beautiful spot!
Feb 23, 2024
George Felix, osly, Claudia, Miguel tennis, Adonis we’re awesome!
Great activities, fun resort, the beaches are amazing! Pool was a little cold but still a good Time, rooms are exactly like the pictures and beautiful. Thank you so much to everyone that made our trip so amazing.
Amazing resort! Stayed Royal Service are.
Feb 22, 2024
This resort was absolutely amazing. We stayed on the royal service side adults only our room was absolutely amazing a little outdated but clean, hot water toilets flushed shower was hot room service daily for breakfast. The rooms are large. The pool area was very clean. The pool bar service was absolutely amazing the staff in the royal service area where the best I have ever had they took great care of everyone in the area of the resort catering to everybody’s needs we had a few windy days, but was still lovely to lay on the beach. the food on the Royal side was fantastic. We didn’t really notice any shortages. The butlers made sure you were always happy all in all this resort was amazing. This was our second time down to Cuba and this resort exceeds the previous resort we stayed at.
Royal Service is Royal
Feb 18, 2024
5th time to Paradisus Varadero at Royal Service. I understand the other reviews but wanted to say that the people at this resort made the vacation. The staff genuinely appreciate the customers. They greet us as family and paid attention to detail. Camillo and Devis at the pool had the towels laid out and loungers prepared daily. Jorge and Janice at the pool bar were always cheerful making great cocktails. The entertainment staff, Datsy and Jorge F. got the whole pool up for engaging activities but allowed relaxation time. At night Jose and Eduanny were amazing bartenders greeting everybody with a smile. Cannot mention everyone but the other staff including the towel attendant and our room cleaner made our stay awesome. We cannot wait to come back next year. Thanks to all the food servers as well.
There were up and down food days however always something you can eat. We did not leave the Royals Service much so cannot comment on the main areas of resort. It is time for a refreshment to the rooms and pool at Royal Service but the staff bring us back every year. Special mention to our concierges’ Javier and Oswaldo for providing attentive and top notch service. Thank you all.
Feb 16, 2024
We’ve travelled a lot of places and this resort is by far the worst we’ve ever encountered. The beach is absolutely beautiful but that’s the only thing it’s got going for it. Food was awful. Chicken was uncooked/raw several times. Birds everywhere at main buffet, sitting on buffet food and eating. Cockroaches running through the food at both main buffet and reserve buffet. We discovered 2nd last day they were asking for disposable 1 time plastic cups to be returned so they could wash and reuse them as they were running out. No lights in the reserve section we stayed in. Walking paths pitch black. Lights on main floor of building only. None in stairwell or upper floors. Our phone didn’t work, safe didn’t work, most of lights in room including shower burnt out. We had to beg for bottled water almost every day. Struggle to get towels in room. Golf Carts for rides supposed to run throughout hotel on regular basis but they don’t. You have to hunt someone down to call for one and then wait. Hassle when you have little kids that can’t walk the huge property. We did have hot water in reserve section which we found out main hotel did not have any. The maids also did a great job cleaning the rooms. The front desk attendants not interested in dealing with your concerns/issues. We lowered our standards/expectations considerably as suggested by friends/travel agent/and read reviews as Cuba has declined since Covid. We never imagined this nightmare though for what’s supposed to be a 4.5star hotel. Save yourself the stress and ultimately sickness your probably going to get from staying here and book elsewhere.