Overview
Enjoy the wonders of paradise with luxury and comfort. Located on the beach of Varadero, this hotel offers views of the blue-green sea and exotic tropical gardens.
Check in
4 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited domestic and select international drinks
- Non-motorized water sports
- Nightly entertainment
- Intro scuba lessons in the pool
Rooms
- 1 king bed, or 2 single beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 single beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Living room
- Smoking rooms available (upon request)
- Balcony
- A/C
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- Complimentary toiletries
- 1 king bed, or 2 single beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 single beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Living room
- Smoking rooms available (upon request)
- Balcony
- A/C
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- Complimentary toiletries
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Smoking rooms available (upon request)
- 24 hour room service
- Royal Service amenities
- Balinese bed and sun shower on the terrace
- A/C
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- Complimentary toiletries
Royal Service includes:
- Bathrobe and slippers
- Packing and unpacking of luggage
- Bath conditioning with incense, salts and candles (once per stay)
- Daily turndown service
- One YHI-SPA water journey included per guest per stay
- Private check-in/check-out
- In-room spa service ($)
- Guaranteed reservations in à la carte restaurants
- Tea time and snack
- 20% discount for YHI-Spa massages
- Exclusive swimming pool
- Pool and beach concierge
- Lounge internet
- First pressing service free (2 pieces of cloth per guest)
- Late check-out (guaranteed until 14:00 and until 16:00 subject to availability)
- Custom premium bar
- 1 king bed, or 2 single beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 single beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Coffee maker
- Living room
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- TV
- Terrace/balcony
- Complimentary toiletries
The Reserve Amenities:
- Bathrobe and slippers
- Beach and pool towels
- Wi-Fi
- Paradisus amenities kit
- Covered terrace with sofa
Amenities
Lobby
Lobby bar
Beach
Acua beach bar
El Arroyo Pool Bar
Pool Aerial
Pool snack bar
Ranchon Grill Bohio
Turey Restaurant
Fitness Centre
Fitness Centre
Royal Service Lobby Bar
Royal Service Pool Snack Bar
Spa
Spa
Massage huts
Tennis Courts
Location
Reviews
TripAdvisor Traveler Rating
This Hotel is SCAM. NOT 5* hotel. Not even 3*. Change to any other. Fake good reviews.
Patryk T (Tychy, Poland) on May 16, 2025
Almost every 5* reviev is fake. Almost all bad revievs are honest. I will make a video about this hotel and post it on YouTube for every one to avoid it. Trip form Poland costed a LOAD of money in my currency to go to Cuba and I feel genuine scammed. Choose different destoination for the same money... This hotel has great location but they ruined it… 3/4 of offered accomodies was not there. Half of the "hotel" staff should be replaced. They just wonder around, looking at their phones and doesn't care at all. Fire some people and give a raise to others that acctualy want to do their jobs. Sometimes it felt like the Staff is on vacation not me. Critical lack of menagment. It's unacceptable. NO stars hotel near Munich airport is better menaged than this absolute CIRCUS. Safety and fire hazards: Loose and exposed electrical wires all around "the hotel". Destroyed lamps. Uncovered cable and pipes pits. Broken tiles and other sharp object that could seriously injure someone. I would be concerned about my child safety if I had one... Food: It's not that they don't have food. They just don't buy products... They can't cook for nothig and they waste food because of lack of basic cooking knowlage. Lack of tea, bread and other basics on breakfast. I went to the lobby bar and they made me a tea because there was no tea in buffet. Meanwhile there were 3 different types of tea on Royal pool bar... Food is absolutly discusting. Birds are walking and picking on the food while buffet Staff is busy talking to eachother. They even recycle food... Yellow rice at lunch and the same rice with some shells at dinner- "THE PAELLA". THE RICE PAN WAS IN THE SAME SPOT. What a joke. Fish sticks on dinner - next they end up in SUSHI. No pizza but they have the oven. They made pancakes ONCE during our 10 day stay. Best I had was Pinaple, Mango, Ice Cream and banana chips at snack bar. At snack bar they serve HOT DOG SAUSAGES COOKED IN OIL, banana chips and sometimes sandwitches. Thats all. Nothing else. Basic hygiene: - lack of hot water and even water in rooms for 7 out of 9 days - shortage in toilet paper in first 3 days - smelly sheets and towels - smelly glasses - birds at food - mold and worms in bathroom Staff: - buffet - talking with eachother - asked for salt and pepper and i had to go to get it by myself - pool guy - pouring chlorine at 8 a.m just before guests start to walk around - gardeners - asspecialy two of them - standing near room balconies with hoodie (no visible company name) and with MATCHETE - "restaurants reservation point" - sitting on phone all day. We tried to make a reservation but the restaurants was allways full - Totally different approach on Royal part - every one was polite and hardworking Drinks: Just meh. They allways was missing something - one day cola, one day fanta one day lemonade. Beer was good. Juices - watery and bland. Beach: - very beautifull No hot water situation: For 9 days I took 3 hot showers in my room. After several complains I asked to let us use the shower in other part of the hotel. They gave us complementary room in Reseve part but there was no water at all… But thanks to David from Royal part we got complementary shower at Royal part. Other things: - no beach towels for 4 days - no minibar ( 2 beers in first day after that nothing for few days and next "fanta" but i had to catch minibar guys and take it from them) - foutains are full of thrash and dirty What was good: - Best regards to out room cleaning service - Jaani (maybe Jannnete) - wholesome lady. - Reception was almost allways proffesional and caring - I know that they have tied hands and sometimes can do nothing about the issues. Same thing with customer service. - Best regards to all the people working at lobby bar - they were polite and friendly - Beach is super nice Yep thats all.
Very Disappointed, not a 5 Star Royal Service Upgrade like they said, not even close!!!
RoseJ14 (Kipawa, Canada) on May 07, 2025
We stayed at the Paradisus Varadero from April 9 to 16. We were 3 couples. And while we knew that we were going to Cuba and to expect some potential issues with food, what we didn't expect was to have no water several times throughout the week. The worst part is that we opted for the Royal Service side , figuring that the cost of the upgrade will make the trip more pleasant . This upgrade cost us each an additional $500.00. Four of the 7 days we had no water for several hours each day. Three of the days it was early in the mornings. Have no water in the room to start the day is not the greatest. The first morning we were so unprepared that we waited until after 9 to request a courtesy room for us to have showers and start the day, by the time it was organized and we had gotten ourselves ready to head out it was after 10 and the buffets close at 10. we were told to go to the 2 24 hour snack bars, to which we did much to our surprise to find out that they had no food at the either snack bar. so we had nothing to eat until 1:00 pm. This is extremely upsetting to not get to eat anything until 1 pm. the next morning when it occurred we were better prepared and we were able to get ourselves organized early enough to get to the buffet in time for breakfast. we were using our garbage cans to go down to get water out of the pool to flush the toilet in the rooms. This practice occurred every second morning. The fourth time it occurred was in the evening, we had went out on an excursion The jeep Safari and we returned back to the resort at roughly 7:15 pm we had reservations to an a la carte for 8:15 and no water in our section again. we once again we were rushing to get a courtesy room and hurry up and get to our reservation. Having no water several days for several hours each time makes for an unpopular vacation. with the Royal service section they state that there is 24 hour room service and that is absolutely not true. we tried several times throughout the week and the phone was hardly ever answered and if someone answered we were told no food. I even went to see the concierge about the room service issue and he informed me that they no longer have 24 hour room service since covid but they still have it listed on their webpage. that was part of the reason we booked Royal Service was the 24 room service with the exclusive beach area ( to which that is not true at all) there is an exclusive area but its on coral and you cant possibly swim there. we resort is listed as a 5 Star but the Royal Service section is totally rundown. the curtains in my room were in shreds, and hanging all lope-sided. the bathroom door didn't shut fully, the bath tub was in disrepair, you could see that once it must have been incredible but the age of this area of the resort is the oldest part. the pool in the Royal Service section has many missing tiles and the fountains don't work. they have 2 hot tubs but neither no was working. no water in them. Out of the week there we had no bread of any kind for 4 days, that means no burgers, hot dogs nor pizza, pastries, buns and no fries! if we hadn't paid for the upgrade we would have been in the regular section where they had water it would have been a much nicer vacation but paying an extra $500.00 per people to have no water for 4 days was not making for happy vacationers. I spoke several times to the Sunwing rep to which he basically said this is a resort issue and you will need to speak to them about compensation. he said he would could probably get us a free massage. to which i informed him that i wanted a refund for the upgrade that didnt feel like an upgrade at all. i spoke to out butler several times and the manager of the Royal Service area. they did offer us an $80.00 refund per room. We did not accept it, I told them we want a refund of $500.00 per person for the suppose upgrade that wasn't an upgrade. I contacted the travel agent i used with no real assistance there and Ihave contacted Sunwing and filed a complaint but they haven't answered me. I got an email stating that they are busy but they will look into the matter. It's been 3 weeks and still no answer.
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