Travel insurance


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An update from our partner, RBC Insurance

Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should "Avoid all non-essential travel" applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus.

Trip Cancellation/Interruption insurance

This means that under Trip Cancellation/Interruption insurance, if you have purchased a trip cancellation/interruption insurance policy prior to March 13, 2020 at 5:30PM (EST), you may be eligible to submit a trip cancellation/trip interruption claim due to a newly issued travel advisory. You must be travelling prior to September 1st, 2020 in order to submit a claim.

NOTE:  Any Trip Cancellation/Interruption claim related to COVID-19/Coronavirus will not be payable if your policy was purchased after March 13, 2020 at 5:30PM (EST) as this is now considered a “known or anticipated event”.

Emergency Medical Insurance

You will not be covered under emergency medical insurance if you contract COVID-19/Coronavirus, and you travel to a destination in which the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel” to that destination. This means we will not cover any medical claim related to COVID-19/Coronavirus if you travel anywhere outside of Canada effective March 13, 2020 at 5:30pm (EST).

COVID-19/Coronavirus RBC Claims process

Should you wish to submit a claim, the following are preliminary steps we recommend you take to enable us to open and assess your claim.

  • WestJet dollars are awarded on the cost of your RBC Travel Insurance policy before taxes and fees.
  • WestJet Rewards ID must be provided at the time of purchase. Only one member per Travel Insurance purchase will earn WestJet dollars. WestJet dollars cannot be divided between multiple WestJet Rewards members.
  • WestJet dollars can be earned for Travel Insurance policies purchased via the weblink only or by calling the dedicated WestJet RBC Insurance Contact Centre line at 1-866-896-8171. At this time, WestJet dollars cannot be earned for insurance purchases made while booking a flight online.
  • Please allow up to 30 days for WestJet dollars to be posted to your account.
  • Valid for travel insurance policies purchased on or after April 20, 2016.
  • A WestJet flight is not required to earn WestJet dollars.
  • Travel insurance transactions are not eligible towards annual qualifying flight spend in the WestJet Rewards program.
  • All WestJet Rewards program terms and conditions apply. Visit for complete details.

WestJet dollars cannot be redeemed towards the cost of RBC Travel Insurance purchases at this time.

Forgot to add your WestJet Rewards ID while purchasing travel insurance? Request credit for your purchase in three easy steps:

  1. Sign in to your account
  2. Open the WestJet Rewards section
  3. Submit a new request under Missing rewards

  1. Travel insurance provided by RBC Insurance and underwritten by RBC Insurance Company of Canada. In Quebec, certain coverages underwritten by Aviva General Insurance Company. ®Lion & Globe and RBC Insurance are registered trademarks of Royal Bank of Canada. Used under license.