Refunds due to COVID-19

WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic.

We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. We are currently processing refunds for reservations with departures up to June 7, 2020.

To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form.

For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment.

Given the volume of cancellations during this time, we are not providing refunds through the call centre. Please wait to be contacted as we work through requests as quickly as possible.

WestJet Vacations

We are contacting eligible guests with transborder (between Canada and the U.S.) WestJet Vacations bookings (excluding land-only) cancelled by WestJet on or after March 10, 2020 to offer the option to request a refund to original form of payment, instead of the WestJet dollar credit they received when their booking was cancelled. Cancellation must have been completed greater than 21 days prior to departure. We are processing these requests by original departure date, prioritizing flights cancelled in March and then forward. We are currently processing refunds for reservations with departures of March 2020.

Given the volume of cancellations during this time, we are not providing refunds through the WestJet Vacations call centre. Please wait to be contacted as we work through requests as quickly as possible.

Booked through a third-party?

If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.

We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. If you’ve cancelled your flight, see our change/cancel policy.

Guests who are eligible for a refund have been contacted, for flights cancelled that were scheduled to depart up to October 31. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund.

It will take us many months to process the thousands of requests we are receiving. We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. We have proactively reached out to guests, working from those flights cancelled in March and forward.

No. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers.



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