Tesoro Manzanillo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1419 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wow what a way to celebrate in the 2020 New Year in Manzanillo Colima Mexico

    Reviewed by mexicomamaMinnesota(Minnesota) on Jan 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment you step out of the taxi and onto the property you are greeted with a friendly smile and a warm welcome to Tesoro. Your luggage is quickly tagged and off you go to the Check-in line, again you are greeted with a friendly smile and a warm welcome. They process you in a very timely manner. Now you are off to your room. The rooms are very clean and neat. Your luggage arrives shortly by another friendly smile. I cannot say enough about how amazing the staff is at the Tesoro Hotel. The ladies in the Spa will take care of all your pains with a relaxing massage, need your hair done they can do it. Want a facial they have that too. They are the best. The nightly entertainment is a very special group of guys and ladies that are unique with their specialty of dance and acting. I showed a video of one of the shows to a co-worker and she said they are amazing. They work together as a team and it shows. They are all special and the costumes are out of this world. The wait staff at all of the resturaunts are amazing! They greet you at each meal with a warm smile and a welcome. The food is excellent. The bartenders are amazing as well. The pool activities staff and the staff that entertain the children in the children's area are amazing too. They keep you busy with all their activities from 8am to 6pm there is always something to do. From the front of the hotel to the back of the hotel and on the beach the grounds are well maintained by a hearty group of men and women. The housekeepers keep your room clean and sometimes they might even make your towel into a flower or animal. They take pride in their work. I celebrated the New Decade and New Year 2020 with a Bang in Manzanillo. The buffet, music and fireworks was amazing. It took my breath away with all the food. The music was fantastic I danced the night away. The fireworks was like watching the 4th of July in our hometown. Is it safe yes it is. I walk around the two penesula's by myself and I am greeted with more Hola's (Hi) from everyone I pass long the way. The flowers and nature are beautiful. The beach is another place to walk and play. Pacifico has a cruise during the day that will take you to an area to snorkel and enjoy other sites like maybe some dolphins or even a whale. Everyone is so friendly even the locals in town and along the strip. If you need your coffee fix at Starbucks they have one of those on the strip, but I perfer the coffee at the hotel they will make you a cappachino with your meal. The Tesoro Hotel has many english speaking workers. It is a family orientated hotel, but couples can enjoy themselves too. They have live music or the disco every night. I also, enjoy going to El Centro Manzanillo where the big Sail Fish is you never now you might see a group of elementry kids doing exercies in the park. They are so cute in their uniforms. I cannot wait to go back.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Never Ever Again

    Reviewed by jaimed624() on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our room was beautiful Master Suite overlooking the ocean with a wrap around deck. The Bell Captains were great and many spoke english and although there were some english speaking front desk and restraurants it was at a minimal but the ones that did were awsome. We also felt the all inclusive was a big rip off - there was not a restraurant you could order off a menu that was pre-cooked, the snack bar was a joke - room service....non existant, wine selection was awful. We ordered a bucket of beer pool side and were informed no buckets only 4 oz clear plastic glasses with one kind of beer - light or dark, by the time it arrived you could have one sip and it was warm. There was no wine list to be had and when you finished your meal and asked to take your dessert to the room, you were not allowed. We ate in 8 days 3 times for dinner, once lunch & breakfast ALL INCLUSIVE-I THINK NOT. We went outside the hotel and had wonderful meals. Not the hotels fault, but the other guests were rude and we felt because we were americans they could be pushy. Now lets talk about WI-FI, yes they have it for 75 pesos a day you had to use it in the hot humid lobby and don't let your battery run low as there wasn't an outlet to be had. If you wanted to relax in your room unless you spoke espanol out of 100 channels, there was one in english for about 2 hours a day and never at the same time. Our bed was made but oh they forgot new coffee cups and pods, no washcloths, hand towels or bathmats. On a positive note - the entertainment in the evening was lovely if you love to dance and didn't care if you understood one word. My husband and I travel throughout mexico and will continue to do so, but never here again, we just wanted to try something different to celebrate our anniversary and a monumental birthday. All that said, we still love mexico and we make the best of whatever our situation is.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Value

    Value-1

    Excellent service and Best Buffet

    Reviewed by maria k(Buckley, Washington) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved this place. It is very low key, just what we needed on a nice beach where you will mostly find local families. Very fun. The service in this hotel was outstanding. Everyone was so generous and willing to help with anything and everything. That includes the girls in the spa. Normally we do not care much about buffet food, however, in this resort we truly enjoyed all of the buffet food. It was the best buffet food we have ever had anywhere. Each night a different theme was served , it was all very well prepared and super fresh. The waitstaff was very attentive and accomodating. This resort caters to local people and so the food was not "americanized" and neither was the coffee. The beach is very nice and the building is clean and beautiful. WiFI only in the lobby, so for you who need to work, might not be the best place, for those of you who want a vacation, its perfect. We will return to this resort.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Good Option in Manzanillo

    Reviewed by Jazzytravel(Los Angeles, California) on Jul 01, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I spent four nights at this hotel. I was pleased with the improvement. The rooms were recently remodeled and had comfortable beds. Our room was facing the beach with a balcony so that was a plus. This hotel caters to families with small children so the pool area is packed most of the time. Despite this, we didn't have a problem finding a place to sit and relax. Things to improve are: more variety in food and entertainment for adults. They have a bar near the lobby but they only had TVs on during the week. It would have been nicer to have some live music or karaoke.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-3

    Never Again

    Reviewed by LIZ A(Bakersfield, California) on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I usually never like to complain about things while traveling. I like to travel and I am aware that within my vacation not everything will be perfect, but this hotel took the win. I arrived around 11 am so I knew my room wouldn't be ready until 3pm. I was okay with that. But the room wasn't ready until 3:40 (again that's okay). Next day we go have breakfast and there is a piece of hair in the refried beans (again I let it slide because we are all human). The worst was this, the next day we go to their lunch and my husband was eating a piece of pizza and there was a piece of GLASS! And I mean he spitted it out thinking it was a rock but nope it was GLASS! What, how? By now I was really upset. I would never go back. Also the pool bar closes at 7pm and if you want more you have to go all the way to the top level of the hotel for your drinks.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2