Tesoro Manzanillo

OK I’ll start with the good, the room was nice the beds were very comfortable, pillows were OK. What could be better well the hotel is very large however the pool is very small. The sand was a bit uncomfortable compared to other beaches. The food was OK why it’s OK for the first day, second day same food, Thursday same food, fourth day same food. Enough said. To go to the nicer restaurants well you have to make a reservation and unfortunately it gets filled up pretty quickly. We just chose to go out and have dinner after the second night. However I will say that the staff was so polite and I really did not feel uncomfortable in anyway.

Overall my family and I had a wonderful experience. Pros: Check in was fast, the rooms were clean and the food was varied and delicious. The beach was pretty clean compared to other beaches, since there are no bungalows around, there are no huge crowds or anything. The shows during the night were entertaining. Cons: In the middle of restroom of my room there was a leak from the ceiling and the floor was always wet. Since it was our first time, nobody explained to us, or gave us a pamphlet or anything about all the important stuff. Some of my relatives have never been on vacation so they didn't know what to do on some occasions. For example eating schedules, activities, registration for the special dinner, the special area for kids (we found it by accident). How the cards for the beach towels work. Sometimes there are different rules or regulations that may vary from place to place and the way something is done in one place may not be the same in another. Schedules for the pool, what's included and what isn't. (there were things that weren't included, someone was selling coconuts). And last but not least, the food. The food was varied and good, but there should be more seafood included. In summary. I would definitely go back. I have no major complaints.

I wouldn’t go back again but we had an overall good time. I’m not a complainer, most of my reviews are 5 stars as I’m pretty easy to please Pro -very clean rooms -children’s area was a lot of fun for our 2.5 year old -helpful people -okay food -wonderful beach -mostly families with kids -beautiful sand and beach with fun waves. Water was warm. -restaurant good very yummy with great service. Had good kids food too. -activities looked like lots of fun- but all in Spanish so didn’t know it was happening until I missed it Con: -very little English speakers- difficult to ask for help, all entertainment & activities in Spanish. No wifi so couldn’t translate on the go. I would recommend bringing a translation book -small issues built up: bathtub plug didn’t work- couldn’t bathe kids, smoke alarm battery died in night and woke everyone up, door hinge was tricky and sometimes door wouldn’t close, safe didn’t work. After all this the staff seemed annoyed with us, but none of this was our fault and made our vacation difficult. Language barrier big part of difficulty. -pull out bed in suite room very uncomfortable, but cot was nice -no wifi. $5/day for wifi just in lobby -bank machine not working -music was so loud at pool you couldn’t talk to people around you. It was 90% children no need for party music all day. -no food anywhere in the resort 5-7 which was tricky for the kids- they tended to get hangry.

Our 2nd visit in 14 years. Glad we went with friends, and had friends in the area. Servers and staff were super friendly. Beautiful location. 2 weeks off the grid was focused on sun and pool. Internet was the old-only-in-lobby and no english tv. Nightly entertainment shows were great! Only al-a-carte’d 2x. Buffets were better.

Staff was rude, unfriendly and unaccommodating. This surprised me as all of my other experiences in Mexico have been quite the opposite. We cancelled our reservation and found a much nicer hotel for the same money with lovely staff and facilities. (Camino Real, also in Manzanillo.) Not sure what the problem is with this hotel, but I was not the only one requesting to see the manager. There was another family there who were trying to get their money back because they said the hotel was dirty and the buffet food unacceptable. Felt like we dodged a bullet. Do yourself a favor and keep looking!