TripAdvisor Traveler Rating

The hotel would have been good value for money if they returned my £100 deposit I paid on the day of arrival. Despite several emails I have received no response! In addition, when I arrived for check in I had to wait over 1 hour before being allowed to check in to my room, as compensation they allowed a later check out.

The experience was pretty good, the food was great, staffs were amazing. I stayed for 7 nights. I had some issues with my reservations, management team were excellent and nice. One of the housekeeping staff Ms Cereta. She was amazing. Overall my stayed was great, I would definitely stay there again.

The room was filthy- very filthy. For instance, the shower head was dirty and muck dripped from it. The situation was so revolting that my son refused to take a shower.Eventually a kind housekeeper arrived and scrubbed the muck from the shower head.As Additionally, as soon as we entered the room, my son and I started coughing and sneezing. My eyes got red, swollen and started watering. I later discovered that the filters in the air conditioners were so filthy and heavily coated with dust and dead insects which subsequently littered the bed as my husband removed them to have them had to clean them. The hotel's management is either non-existent or believe that it is a wanton waste of time to respond to customers' queries and requests to speak with them. I called the front office several times while I was at the hotel and even before writing this review, and no manager has attempted to reach out. The games room is laughable, and I was also unable to secure any tennis rackets play on the newly upgraded tennis court. The only commendable aspects of the experience were the food, live entertainment, and the jocular staff that works in the dining areas and bars. Finally, forget this hotel if you have children older than 10- my son was bored stiff. As I have conveyed in my conversations with the staff at the front office-San the manager- customers work very hard for their money and hence deserve at minimum- a decent experience.

Staff were extremely friendly and helpful food was good, room was clean overall I enjoyed my birthday there and would return

It was never stated we had a balcony which overlooked a building site with constant banging and dust,, we spent most holiday with me water in tap or shower , maintenance guy said it’s due to low pressure and we’ll have to make do with it,,, the air con was blocked and leaking water onto the plug socket, asked 3 times to be moved rooms and just got palmed off ,,, and the bar staff shinique and Tony was really rude and arrogant ,, they’d constantly stare at you talk to each other and laugh,, it made us feel really uncomfortable and awkward,, we went away for our wedding anniversary and ended up spending most of the time stuck in the hotel room as that was the only bar on resort and got made to feel unwelcome,,,, never ever going back to this hotel and to top it off the desk in the lobby where you book taxi $10 for a return trip to the super market ( Spiceworld ) I asked would it be safe as I’m scared to go off resort,, the guy then said it’ll be $20 and they’ll make sure I get back safe,,,, what a con,,, the whole experience was a shambles