SeaGarden Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

900 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Unethical; Double-charge and avoiding me

norahe985 on Jan 25, 2023

I usually don’t write reviews, especially bad ones but I am so furious and disappointed. I had a reservation for December 2022. The day before check-in, the major winter storm came about in the US and I was sick in another parish. I called Booking.com whom I booked through to see what can be done. Long story short, they said refund not possible and to contact property. I understand this. I truly get it. Called property and the manager lady explained because of holiday, they can do refunds so I asked about cancellation and in the end, they accept the modification and told me to reach h back OIT to Booking. The lady said the $291 deposit which the hotel collected for the first night’s stay is non-refundable and they can only issue a credit towards future stay for it. Again, I understand and was willing to forfeit it altogether as is never be back. I then asked that since it’s non-refundable, could I come to Montego Bay and stay the one night since it’s already paid for? The lady said yes. I asked several times to be sure I understood the new agreement. Low and behold, I showed up next evening and the nice gentleman and woman at the front desk was checking us in. They were very pleasant and all. The slim gentleman said “oh no, looks like there’s a double charge on your account.” Foolish me thinking people are ethical and the history well documented, I said that the manager is already fully aware and it’s just a mistake that I would clear it up tomorrow when I return home. My toddler was tired and we’d just journey from Manchester. They ended up charging me that night AGAIN so now I’ve paid twice. It’s been over a month that I’ve been trying to call them, email and get this taken care of. I can’t stand unethical people and I hate to put a business down but this is disrespectful and unethical. I see why evil exists in the world. I will report them as fraud and do whatever I can to get my money back. Criminal behavior.

TripAdvisor users rated this property 5 out of 5

Outstanding service

Ginny L on Jan 21, 2023

The service here was outstanding! Want to give a special shout-out to groundskeeper/animal tender/helpful beyond description Mr. McShane. He helped make this trip one of our favorites ????????????. The food was great, but a little repetitive. We took two trips, one on a glass bottom boat/snorkeling and a guided tour of the city. Many more were offered if you wanted a day long excursion.

TripAdvisor users rated this property 5 out of 5

Excellent service, location, hotel beaches and other inclusive amenities. Great food, fun happy atmosphere

JacobOrin on Jan 17, 2023

My family was truly blessed to have found a room at the Sea Garden Beach Resort after our initial booking from back home turned out to be an isolated hilltop heap of false advertising. My wife, in her second trimester, my toddler son and I stayed at the Sea Garden for four nights and were so sad to be leaving it. All of the staff were kind and helpful, and each night we took part in at least some of the fun activities and dancing that begin after dinner. Speaking of meals, there is a huge and varied spread of food laid out at each meal (breakfast 7-10am, lunch 12-2pm,dinner 7-10pm) that is mostly delicious but may get repetitive for stays over one week. The entire hotel has the feel of a sprawling magical tropical estate, full of natural beauty. This, however, is easily surpassed by the excellent complex of beach coves protected from the open bay, the inclusive food and drink there, the seating, the design, the water activity options (snorkeling, water ski, diving and snorkeling, jet-ski, parasails etc) or how conducive the beaches and verandas etc right across from the hotel is to laying back and chilling. Did I mention a great pool as well? After dinner, festivities continue (but the design of the hotel means noise is not an issue) and there is a cute disco and a delicious midnight snack bar with ice cream, grilled cheese, panini wraps and hot dogs made graciously to order. The location is just north of the Hip Strip and just south of the Dead End Beach, and our family never felt unsafe crossing the street to stroll down the strip and purchase a coconut to drink or a bunch of sweet little bananas. The hotel does arrange “transfers” to sites of interest and tours we did not have time to take, but they are tolerant of guests such as us who found cheaper rides to sites such as Sam Sharpe square/the Montego Bay Cultural Center downtown… Inwiuld type more but I need to get to sleep before my flight tomorrow- will add pictures soon!

TripAdvisor users rated this property 2 out of 5

A HUGE Disappointment

NeicieinATL (Atlanta, Georgia) on Jan 16, 2023

It is breaking my heart to write this review. Personally, I appreciated that this property is Jamaican owned. I do my best to support locally owned businesses. However, I've tried. I really did try to give this place a chance, but, the only reason why I gave this property 2 stars was because the electricity was on, it had running water and the staff was friendly. Other than that, the property is honestly the worst I have stayed in the Caribbean. For context, I travel to the Caribbean 2-3 times annually. This was my second stay. First time was January, 2022. Each time to celebrate a friend's birthday. Since it would take far too much time to list the issues, I am going to list the positives. POSITIVE: The staff is always friendly and accommodating. POSITIVE: Distance from the airport to the property is short. NEGATIVE: EVERYTHING else! Seriously, every single thing! I stayed in an oceanfront king room. Two dingy bath towels and thats it in the bathroom. Requested wash clothes, never received them. The next day, I asked housekeeping to leave the wash clothes; which she did. Every single wash cloth, bath mat, towel and bed sheets were dingy and soiled. They were in obvious need of replacement. My stay was for 4 nights. I was grossed out each time I slept in the bed and used a towel. The bathroom was so old that it appears dirty even when clean. The bed was almost as hard as sleeping on a tiled floor. The Oceanview not oceanfront room (they don't have oceanfront because the ocean (not beach, more of lagoon or a grotto) is across the street. The street between the sleeping rooms and the ocean is a very busy one. Drag racing motorcycles took place every night into the wee hours of the night every night but one. Impossible for anyone to sleep. For context, I was on the 9th floor. The property in general is dated, old tired and basically crumbling. The food is horrendous. Especially in the morning. Cold, hashbroons fried in old dirty grease and same exact cold old food every morning. What's extremely perplexing is that as soon as some checks out, someone else checks in. Which means they have a constant revenue stream. Why not put the money back into the property. At least the quality of the food and purchasing new linens??? Needless to say, this was the second and last time I will stay at this property.

TripAdvisor users rated this property 2 out of 5

Go somewhere else

Jet34059410476 (Kingsland, Georgia) on Jan 01, 2023

I really wanted to love this place, unfortunately we did not. The best part of the place is the beach lagoon area. But, it’s not attached to the hotel, it’s across the street! The online pictures definitely don’t depict reality here. Most of the staff are rude and act like you don’t exist, mainly the women. The manager was sweet and tried to fix some wrong we had but the resort just kept falling short. Food was on the line of being “just ok”. They only truly have 1 restaurant, which is all buffet. Lines to get food are ridiculous. Couldn’t get refills on drinks, especially water, when needed. Entertainment wasn’t very good and trying to get out of the hotel to do anything was difficult with all the people trying to get you to buy something from them. I didn’t feel safe. For the price we paid for a week to be here wasn’t worth it. It was very chaotic organization and the staff didn’t seem to care.

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