TripAdvisor Traveler Rating

I had a reservation with this hotel prior to Hurricane Beryl. When I got there with my ' family members, the security guard refused to let us enter the property. He did not care to look at the confirmation information on my cell phone. After much arguing he said he had a paper with my name on it and it said not to let me and another family who had a reservation on the property. Eventually, he acquiesced to letting us on the property because we were blocking traffic. When we spoke to the front office they claimed they did not have our names because we booked with a third party and they had no rooms and we need to contact Jet Blue Vacations and Guest Reservations to get a refund. I have never experienced such unprofessional and unethical behavior in all my years of traveling in the hospitality industry. As it turns out they did have the reservation (they were lying) because Guest Reservation just confirmed they have my payment in full.

Great Resort, top of the top entertainment, clean environment, lovely staff, when I tell you about exceptional customer service OMG! Special shout out to server Catassia, hope I got her name right. She made my fiancé's birthday and my surprise proposal extra special. Love, love, love you guys, will definitely be back ??

Our reservations were incorrect and they made no effort to assist us to rectify the issue. My bed and pillow was extremely hard. The dresser was missing handles. Carpet in the entrance is old and dirty. They had the worst alcohol I've ever seen in my life. The public restrooms toilet seats were loose in 3 different areas.

This place is amazing! If you are looking for beautiful, budget friendly , intimate hide away for some relaxation and chill with beach access this is your place. The staff very friendly and helpful. Marvin was an amazing server in the morning for breakfast, and also Simone. Angie was another awesome server! I had a great experience from checking in to departure. The food was good and my room was clean, entertaining was fun!

The resort was decent all around. We got the runaround day one because the rooms had no air or working television in them. 3 hours until it was resolved. The food was fine but the drinks were terrible. I’m not a big drinker so no biggie for me but this was bad for others in our group. I think the worst part was the relentless hawking us to buy drugs as we crossed the street to go to the beach!!they should have security along the walls or make them higher. We, especially the women, felt unsafe. We did enjoy our stay other than that.