SeaGarden Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

838 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Nice Hotel

mmorais8868 (London, United Kingdom) on Aug 06, 2021

My mother and I spent one week at SeaGardens Beach Resort it is a nice hotel with friendly staff. I did not find the food repetitive we had different dishes each day during our stay. The pool and beach bar give a wonderful service no cocktail or drink is to much for them to make. You also get bottles of water on tap. The rooms are dated but huge and very clean. There is some renovation work going on so it can be a bit loud at times and it does make the hotel look ugly where the work is taking place. My only complaint is that the staff who serve you the food are very mean with the portion sizes and make you feel that you cannot choose too many different options on your plate and you are often left waiting around on the staff to come out and serve you I know serving you is only due to the covid-19 restrictions but during this time the staff need to serve larger portions. I did notice that if you were a local you had a very large plate of food and that is definitely not good customer service.

TripAdvisor users rated this property 3 out of 5

Sea Gardens Staycation

Jewett G on Aug 04, 2021

Ambience was nice and clean. Exceptional customer service received from front desk personnel and butler. Food variety was quite limited and not very tasty. Beach was nooooooooiiiiiiiiceeeee!!! Nightly entertainment was also good, with talented band and singer. Rooms were fresh and clean and stocked with tea coffee condiments. Covid protocols were adhered to.

TripAdvisor users rated this property 5 out of 5

My wedding Trip

samanthatJ5116SO (Montego Bay, Jamaica) on Jul 24, 2021

We enjoyed our stay at sea gardens. The staff there are very nice Lotoya from house keeping she made our stay one to remember our room always clean fresh towels an wash rags everyday tatina from dinning Carla from bar Leighton from house keeping the life guards ,front desk Alexa and jabo the singer the rasta girl that did name that tune can't remember her name she's a great mc I am coming back for sure and when I do I want to be on rhe floor that Lotoya work

TripAdvisor users rated this property 1 out of 5

NO REFUND

Paulinaah23 on Mar 10, 2021

I made a reservation almost a YEAR ago with free cancelation, due to covid we couldnt travel, we sent several emails to the hotel and only had one response several months ago, but no refund. We had the same problem with another hotel in negril, but they always replied to our emails and today we finally had the first part of our refund. Im extremely disappointed with this resort. Would NEVER recommend it.

TripAdvisor users rated this property 1 out of 5

No refund, poor communication

maynicoll (London, United Kingdom) on Oct 27, 2020

I was very excited about staying here, however, due to covid, my husband and I had to cancel our trip with the hope of rebooking as soon as travel restrictions have lifted. I made an online booking with the possibility of a full refund if necessary. I requested a cancellation and refund in May, and our stay was booked for July. I met all of the cancellation requirements, yet I am still waiting for my refund. I have tried to contact the property on a number of occasions and they never reply. I understand that business is difficult at the moment, however, I am disappointed with the lack of communication from the hotel management and with the fact I do not know if I will receive my refund.

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