Tesoro Manzanillo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1394 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Excellent service and Best Buffet

    Reviewed by maria k(Buckley, Washington) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved this place. It is very low key, just what we needed on a nice beach where you will mostly find local families. Very fun. The service in this hotel was outstanding. Everyone was so generous and willing to help with anything and everything. That includes the girls in the spa. Normally we do not care much about buffet food, however, in this resort we truly enjoyed all of the buffet food. It was the best buffet food we have ever had anywhere. Each night a different theme was served , it was all very well prepared and super fresh. The waitstaff was very attentive and accomodating. This resort caters to local people and so the food was not "americanized" and neither was the coffee. The beach is very nice and the building is clean and beautiful. WiFI only in the lobby, so for you who need to work, might not be the best place, for those of you who want a vacation, its perfect. We will return to this resort.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Good Option in Manzanillo

    Reviewed by Jazzytravel(Los Angeles, California) on Jul 01, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I spent four nights at this hotel. I was pleased with the improvement. The rooms were recently remodeled and had comfortable beds. Our room was facing the beach with a balcony so that was a plus. This hotel caters to families with small children so the pool area is packed most of the time. Despite this, we didn't have a problem finding a place to sit and relax. Things to improve are: more variety in food and entertainment for adults. They have a bar near the lobby but they only had TVs on during the week. It would have been nicer to have some live music or karaoke.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-3

    Never Again

    Reviewed by LIZ A(Bakersfield, California) on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I usually never like to complain about things while traveling. I like to travel and I am aware that within my vacation not everything will be perfect, but this hotel took the win. I arrived around 11 am so I knew my room wouldn't be ready until 3pm. I was okay with that. But the room wasn't ready until 3:40 (again that's okay). Next day we go have breakfast and there is a piece of hair in the refried beans (again I let it slide because we are all human). The worst was this, the next day we go to their lunch and my husband was eating a piece of pizza and there was a piece of GLASS! And I mean he spitted it out thinking it was a rock but nope it was GLASS! What, how? By now I was really upset. I would never go back. Also the pool bar closes at 7pm and if you want more you have to go all the way to the top level of the hotel for your drinks.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Too large for the pool

    Reviewed by Zooroo70(Mexico City, Mexico) on Dec 31, 2018

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    OK I’ll start with the good, the room was nice the beds were very comfortable, pillows were OK. What could be better well the hotel is very large however the pool is very small. The sand was a bit uncomfortable compared to other beaches. The food was OK why it’s OK for the first day, second day same food, Thursday same food, fourth day same food. Enough said. To go to the nicer restaurants well you have to make a reservation and unfortunately it gets filled up pretty quickly. We just chose to go out and have dinner after the second night. However I will say that the staff was so polite and I really did not feel uncomfortable in anyway.

    Wonderful experience

    Reviewed by robertocarlosflores() on Nov 23, 2018

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall my family and I had a wonderful experience. Pros: Check in was fast, the rooms were clean and the food was varied and delicious. The beach was pretty clean compared to other beaches, since there are no bungalows around, there are no huge crowds or anything. The shows during the night were entertaining. Cons: In the middle of restroom of my room there was a leak from the ceiling and the floor was always wet. Since it was our first time, nobody explained to us, or gave us a pamphlet or anything about all the important stuff. Some of my relatives have never been on vacation so they didn't know what to do on some occasions. For example eating schedules, activities, registration for the special dinner, the special area for kids (we found it by accident). How the cards for the beach towels work. Sometimes there are different rules or regulations that may vary from place to place and the way something is done in one place may not be the same in another. Schedules for the pool, what's included and what isn't. (there were things that weren't included, someone was selling coconuts). And last but not least, the food. The food was varied and good, but there should be more seafood included. In summary. I would definitely go back. I have no major complaints.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5