Alexandra Resort All Inclusive

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2577 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Intimate with lots of heart

    Reviewed by panju1978() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family of four ( 2 adults , 11year old daughter and 7 year old son ) had a wonderful stay at Alexandra for 4 nights early April 2021. Though we wish the pool was heated and some grounds were a bit outdated (I.e. tennis court ), the vibe of the resort more than made up for it . Our massages were top notch and allinclusive options for food and drink were excellent . Access and setup and the beach was seamless (thanks Forty!!!). What absolutely made our trip was Rhazzor and his FunPals crew who literally were the life of the party from the moment we arrived at Alexandra to the moment we left. The entertainment they provided and enjoyment they provided to our kids ( talent shows , trivia contests dance parties, music shows) was perfectly orchestrated. It was never overbearing. Their enthusiasm was genuine and made our kiddos feel special. Can't thank Rhazzor and his team enough !!

    Honest Review of The Alexandra - go behind the slick website and marketing videos!

    Reviewed by Joe L() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My family (2 adults and 2 teen daughters under 16) stayed at The Alexandra on April 9-15, 2021. Here’s an objective review of what you can expect at this all-inclusive resort: A+ for location: Grace Bay is an amazing stretch of coastline with clean, clear turquoise water. If the weather is good— which it was for us — you won’t be disappointed with the beach. Some basic things are free at the resort (snorkel gear, kayaks, paddle boards, a hobie cat). Others you will pay extra for (para-sailing, tubing, boat cruises). There are numerous private boats and charters operating in Grace Bay, and many are accessible right at the beachfront (Caicos Dream Tours, has a shack located next to hotel on the sand, and runs 1/2 day trips to an offshore reef for snorkeling and a stop at Iguana island — this was touristy but FUN!) NOTE: be wary of locals who are trolling the beach EVERY DAY to drum up customers and earn commissions for the boat activities. They are super aggressive. Most are harmless and can be useful to help wrangle a quick parasail or tube ride. If it’s not too busy, you may be able to bargain down the price and get a deal. (I got a few “pay for 2, get the 3rd person free” working with one of them). However, some are a bit shady. If you engage with them, be aware of the average prices and only pay AFTER your ride. Also, if you have kids or look active, they will keep coming around each day asking if you want to do more. A safe bet is to book things directly with the resort’s beach shack managed by “Wesley.” He is great. In any event, the management could do a better job keeping these guys away from guests who don’t want to be bothered. They really can be a nuisance. B+ COVID safety measures: At the time we were there, the resort did a good job following safety protocols. All staff wore masks 24/7 and there were ample hand sanitizing stations around the property and restaurants. (Ironically, many guests were NOT wearing masks!) One thing I did notice was that some of the food handlers — the guy at the Smoothie shack, the crew at grill/pizza hut — did not wear gloves while prepping food. Others had gloves (the Breakfast staff) so I’m guessing it’s policy to use them. The resort also arranges your on-site rapid COVID tests, which are required to take before return to U.S. This is convenient but be prepared to pay $61 per person! (Other resorts like “Beaches” arrange this for free to guests). B for accommodations. Our room was pretty good. We stayed in a top floor, 2 bedroom / 2.5 bath end-unit suite facing the ocean (room #1408). It was more than enough room for 4 people. It had a huge common area with dining table, full kitchen and in-room stackable laundry, which was a bonus. Also a spacious balcony with incredible water views. NO COMPLAINTS WITH THE VIEW. The staff cleaned daily while we were out and replaced plenty of towels. They also stocked waters, soda and beer in the fridge. To be clear, this was NOT the Ritz. The bathroom fixtures could stand to be replaced. Furniture in the common area was worn and needed refreshing. But there was nothing overly concerning. The beds were comfortable and linens and towels were clean. When we first arrived, we did notice a hornets nest on the balcony roof, and they removed it (although curious that cleaning staff didn’t see it first??) The location of our room was close to the main patio below, where you could hear the nightly entertainment music (more on THAT later). Still, the room worked out fine for a Caribbean beachfront vacation at a price point below other resorts. But if you are expecting top end luxury this is NOT the place for you. Also, if you arrive before the 3pm check in time, don’t expect an early check in. We arrived about 2-3 hours early and despite asking about getting into the room early, we had to wait until at least 15-20 minutes AFTER the designated check in time. B- / C+ for resort amenities and activities: The grounds are not huge, but decently maintained. There is a nice pool with a swim up bar. The chairs and umbrellas on the beach are good. The resort was not running at peak capacity when we were there, so we never had a problem getting 4 chairs together. There is a very small (but adequate) gym with some Cybex equipment. Our family likes to work out in the morning, so this came in handy and it was never really crowded. The resort has about a dozen bicycles available which you can take for a ride into the little town nearby. They are not fancy, but most are road-worthy and adequate for the short trek. The resort also has a group of young, high energy staffers who drum up daily organized activities and entertainment for the guests on the beach and around the pool. Our family is not into that stuff, but they do a good job trying to create a fun atmosphere for guests if you like to participate. As I mentioned, on the beach there’s a shack for the free water activities — a hobie cat, 2 SUPs, 2 kayaks, snorkel gear. I would give this section a much higher grade if the equipment was in better condition. For example, the fins on both SUPs were broken off, so they didn’t work properly. A second hobie was sitting up on the beach all week, presumably also broken. The two kayaks were okay, but I had to re-attach a bunch of the seat straps and hooks myself so they could be properly configured. Management could do better at maintaining their gear and also expand the amount of equipment so guests don’t have to wait long when busy. Seems like a small investment could make a positive impact here. That said, Wesley and his beach staff were very good at monitoring guest safety — several times people needed help to sail back in after being stuck out on the hobie. And he or his colleagues quickly responded. Finally, one thing to be aware — as I mentioned above, there is nightly themed music entertainment, which happens from about 8:00 to 10:30pm. It gets LOUD if your room is close to the patio. You can hear/feel the reverb of the sound system — even with balcony doors closed. If you have small kids and want peace and quiet at night and not a party scene, this could be a PROBLEM. It was a bit of a surprise to us our first couple of nights. And we were disappointed to not be able to open up our balcony sliders and fall asleep to the ocean sounds on nights. We made a few calls during our stay to ask if they could turn music down, but they schedule this to cater to the evening crowd. We eventually got used to it, and also had some laughs watching/listening to the Karaoke and also the Disco theme night. But it is something to be aware of if you want a more tranquil setting. C- for service: This really varied depending on who was serving you. Some staffers were nice and worked hard to accommodate the guests. Many others, however, were not pleasant at all (even rude) and acted like they were doing you a favor. Service was frustratingly slow, which was likely a result of poor management, lack of training and general disorganization. After a couple days of being annoyed, we simply changed our approach and found ways to get around and help ourselves (we grabbed our own utensils when needed...we went directly to the bar if servers forgot our drinks...we went straight to the grill cook and re-ordered our food if things were wrong...etc.). Honestly, this service issue is obvious and I agree with other reviewers who commented on it. If you’re like us, you often wonder about when to tip at an all inclusive. Well, this made it easy. Unless someone was really good, we simply stopped tipping anyone and didn’t feel guilty about it! C- / D+ for food (quality, consistency and availability). Ok, here’s another issue. If you’re a foodie and looking forward to good meals as part of your vacation experience, you will be disappointed. The food quality and variety here is lacking. At night, it’s the same few menus each day at the same three restaurants — a “Fish Deck” for mostly seafood...the “BlackRock” for cooking your own steak/meat/chicken on a heated rock at the table...and a Sushi place that’s open on certain nights and requires a reservation. There was also an open air paella station several nights that served the same salty/oily stir fry. Breakfasts were the same low-grade buffet style fare, with one exception — the omelette station was pretty good. But they should set up more than one person since the waits could be long! A smoothie shack was open during the morning hours, with four flavor options to choose from if available. Lunch was passable — a basic patio menu with grill, sandwich, salad and pizza options. Once you tried a few things, you found what was best — the quesadilla and pizzas were decent. Another bright spot for lunch was a daily jerk chicken station, with corn and rice. On certain days we found this was pretty good. One thing we noticed was that the food quality during the first half of our stay was really sub-par. Fruit was not ripe. And they consistently ran out of things. One day we ordered chips and salsa at lunch and the waiter came back 30 minutes later with a basket of a few tortilla chips sprinkled over mostly Doritos. At breakfast, a box of Raisin Bran was stale. We memorized the three limited dessert options — “chocolate cake, cheese cake or sponge cake.” At some point during the middle of our stay, the quality picked up. We guess a new weekly supply came in?? I will admit if you are looking to drink, the bars are always open. While top shelf alcohol is not prevalent, a decent selection of mixed drinks is available. And the local Turks Head beer is good! NOTE: The Alexandra has two sister properties in Grace Bay as part of their “Turks Caicos Collection” — The Blue Haven and the adults-only Beach House. Guests who “Stay at One” have access to “Play at all Three”, which helps to broaden the variety of restaurant options and activities. This was a big draw for us when selecting to stay here. Disappointment #1: The Blue Haven was CLOSED during our trip. It is supposed to reopen in May. But NOWHERE did management advertise this on The Alexandra website. This was a disappointment since it was a big part of our decision to come. It was very misleading to not make that known to guests prior to arrival. Management should be more proactive by calling that out somewhere on the site. Disappointment #2: Since the Blue Haven was closed, we asked if it was possible to eat with our two teen girls (very mature and well behaved) at the Beach House. One day after walking 10 minutes down the beach to snorkel at the shoreline reef, we scoped the property out which was nearby. It is more secluded and also quieter with no young children. There were only a few guests on the beach and NO ONE on the lunch patio, but they were rigid about the rules and would not allow anyone under 18. (Since the all inclusive band colors are different for kids, we couldn’t say they were 18). CONCLUSION: Despite the low grades, we did have a nice time and we all left with great memories. But the slick marketing videos on their website really are misleading! Ultimately, the best way to enjoy this resort is to accept it for what it is, adjust your expectations, and not go in thinking you will get the best quality. If you want that (and can pay more) you’d be happier at Beaches or doing a resort that is not all inclusive and eating meals at some of the very good local restaurants.

    Disappointed

    Reviewed by Michelewags() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have traveled to many islands. Although the Island and this resort is beautiful look into other places unless you want children's entertainment and a 2 hour wait for 2 pieces of a quesadia. For an average size woman you need to order 4 meals at once to get a full piece of steak otherwise you will be eating your own snacks at night bc you are still hungry. At breakfast you can't get coffee or juice nevermind utensils unless you go down at 7 am and no one else is around otherwise they tell you they will bring it and you never get it. The smoothie bar closes at noon??? It's 95 degrees all inclusive and you can't get an ice water or a smoothie??!! Blue Haven is listed as open another lie. It's completely closed. Yelling and screaming from the fun pals on a stage is not relaxing. Beach trivia every day is not relaxing. If you want relaxation go somewhere else. This is not the place. This is not just bc of covid we met many people who have been to the island previously and stated this is what you get here. If you like raising your hand playing beach games every day and hearing yelling and screaming all night from the fun pals then come here. If you want to relax go somewhere else. I now need a vacation from my vacation. No steel drums, no fire dancer, no beach entertainment and not enough food. For snack you get an apple or chips for adults really??!! Don't waste your money. I wish I could get mine back.

    The BEST staff and so much fun!!

    Reviewed by Vktruax() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Alexandra Resort has seriously the most amazing staff!! They make your visit so much fun, relaxing and cater to you and anything you need. The swim up bar is such a plus and I can't thank Keisha enough for her amazing service. She really goes above and beyond with her service, never a wait and always remembers your order! Andy is so kind and very attentive to you while you lay out by the pool, he always asks if you need anything and is never too far away. Rhazzor and Lettuce go above and beyond with their service and really know how to make it fun! They love to invite you and include you in any event going on at the resort as well as make you feel comfortable doing so. Plus, they are hilarious! Cant wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    The word Luxury should be removed from the Resort Description

    Reviewed by BeKind101(Boston, Massachusetts) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was so excited to visit Turks for the first time ever on a girls trip. After numerous hours researching places to stay we landed on the Alexandra. I wish we didn't. Do not be fooled by the lavish 5 star reviews recently. Nothing at this resort would classify as Luxurious. We waited hours for our room to be ready, only to be placed on the first floor with screaming children, Loud Staff equipment and little children running up to our slider, banging on the door asking when the Talent Show was going to happen. The Food, do not expect anything in a timely fashion. If you do not want the Jerk Chicken every day, the only other option is a sit down lunch. That takes anywhere from 1.5-2 hours for a mediocre salad, sandwich or a charcoal burned burger. The staff did the best they could with the entertainment at night, but because of the amount of families & children at the resort it was mainly entertainment for kids. The beach was nice but had aggressive sales members walking up and down for tours. I will say the beach was nicer at other resorts along grace bay (clearer water if you can imagine it getting any clearer). Additionally, with COVID I understand everyone has different thoughts around wearing masks. However, what I do not agree with are those travelers who do choose to wear them is other travelers making fun of those individuals. Which happened at this resort. There are signs every where saying its mandatory to wear a mask at the bar and common areas but NO ONE enforces it. The staff barely wears their mask correctly. (I compare this to an all inclusive resort that I went too back in February in Central America their COVID 19 protocols were much more enforced than these. In Central America - their were Guest temperature checks every morning at breakfast, mandatory mask wearing in common places etc. You actually were not served at the bar with no mask on as a safety precaution for the staff.) Overall, when I do go back to Turks I am staying at a different resort. As a world traveler for both business and personal this would be compared to maybe a 2 Star resort in the states.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1