Receipts

Need a receipt for your plane ticket or a purchase you made with WestJet? We have laid out some options to self-serve your receipt request.

Receipts for flights, seats and baggage

Please note: Paid baggage and seats receipts are found in the “other charges” section of your emailed itinerary receipt.

WestJet Rewards members

If you've traveled with WestJet and would like to obtain electronic ticket receipts for your past flights (up to 13 months), becoming a WestJet Rewards member opens up a world of benefits and convenience.

Inflight receipts

If you made a food and beverage purchase on board and would like to obtain a copy of your receipt, we can help you with that. Simply select Find my receipt for onboard purchases.

Find my receipt

Please note:

Receipts will be available within 3-10 business days following your flight.
If your receipt cannot be found online please contact us.
The ‘Departure city’ field is optional. If you leave it blank it will broaden your search. If used, enter the airport code or city name then select a choice from the drop down menu.

For onboard Internet purchases, an e-receipt was sent to the email you used to sign in. If you are unable to locate your e-receipt, please contact Panasonic, our Internet service provider, by email at customercare@panasonic.aero or toll-free at 866-663-5054.

Retrieve your itinerary and receipt

To have your itinerary emailed to you, you need to:

have booked on westjet.com or through the WestJet Service and Sales Centre
provide the same name that was used to make the booking
provide the same email address that was used to make the booking
Fill in First name, Last name and Email address
Note that upon submitting your request, all email addresses included on the booking may receive copies of the itinerary as well.

We cannot email your itinerary if:

the trip was booked through another online travel website
you booked through a travel agent
you booked using AIR MILES
the trip was more than three days ago
someone else’s email was used to make the booking

Please note that upon submitting your request, all email addresses included on the booking may receive copies of the itinerary as well. Unfortunately some itineraries cannot be retrieved online.

There may be a few reasons why your itinerary hasn't arrived:

The first is that the name you enter above must be an exact match to the one used on the original booking. When you attempted to retrieve your itinerary, you may have entered your preferred name, such as Chris rather than Christopher.

The second is that there's a chance the email landed in your junk mail folder. Please have a look there. To avoid this, we kindly ask that you add noreply@itinerary.westjet.com to your contact list to ensure you receive all itinerary emails from WestJet.

Next, if you booked through a travel agent or AIR MILES® you must contact them directly for assistance in retrieving your itinerary. 1-888-AIR-MILES (1-888-247-6453).

And finally, online itinerary retrieval is only available for three days after completing your entire trip.

Guests that complete a booking with WestJet will receive itinerary confirmation via email to the address provided. Depending on how you've booked your flight (i.e. through westjet.com or through our Sales Super Centre) your itinerary may have a different appearance. Regardless of your itinerary's appearance the guest(s) name, flight number(s) and arrival / departure date(s) and time(s) will be available.

Your itinerary also includes important information and links to:

Our airline partners for guests travelling on a code-share flight
Fares, taxes and fees (Change/cancel guidelines, baggage fees, service fees and other taxes and fees)
Baggage allowances (Carry-on, checked, sporting goods, restricted items)
ID requirements (For adults, children and infants on domestic, transborder and international flights)
Seat selection (How it works, changing your seat and more)
Inflight entertainment (Channel line-up, pay-per-view movies and TV programs)

Payment details:

If your itinerary contains your purchase price and payment information, please be sure to retain your copy as this is the only receipt you will receive.

If your itinerary does not contain your purchase price and payment information, it will have a link to your "eTicket" where you will be able to see this information for up to seven days after the last flight on your reservation.

Non WestJet Rewards members

If you're not a WestJet Rewards member, can't sign in at the moment, or didn't sign in when you bought your flight ticket, don't worry! You can still get your electronic ticket receipts within 3 days after your last flight. Just use our handy retrieve your itinerary and receipt tool. It's a breeze!

Unfortunately, if it has been more than 3 days since completing your entire trip we are unable to provide you with a receipt online or through our contact centre. Please check the email that was used during checkout for your itinerary confirmation and receipt. The 'sent from' email address you can search for is: noreply@itinerary.westjet.com.

Please note: receipts cannot currently be issued for bookings made through non-westjet.com sites, WestJet Vacations bookings, or ancillary options (e.g. seat upgrade, baggage etc).

Non westjet.com bookings

For reservations booked through a travel agency or an online site, please contact the travel agency or online site to receive a copy of the ticket.

Receipts for WestJet Vacations

Please check the email that was used during checkout for your itinerary confirmation and receipt. The sending email address you can search for is noreply@itinerary.westjet.com.