Shipping guidelines

Whether this is your first time shipping with WestJet Cargo, or you just need to brush up on the basics, here is a comprehensive set of guidelines to help with best practice when sending packages with us.

Weight

For general cargo, maximum weight per piece is 136 kilograms or 300 pounds. Please contact us for shipments exceeding this weight. For seafood, the maximum weight per piece is 36 kilograms or 80 pounds. We are unable to ship seafood beyond this weight.

Height

The maximum height of any single piece of cargo must not exceed 70 centimetres or 31 inches.

Total size

A package may not exceed a combined total of 228 centimetres or 90 inches. A package’s total size can be determined by adding the length plus the width plus the height of the shipping container. Please contact us for packages exceeding these dimensions.


L+W+H = Total size

Volumetric weight

The cost for each shipment is based on actual or volumetric weight, whichever is greater of the two. Here is how to determine the weight of a shipment:

Dimensions in centimetres: Multiply length by width by height. Divide the total by 6000. The result represents the volumetric weight in kilograms.


Example: One box with an actual weight of 54 kilos measuring 76 cm x 76 cm x 76 cm. 76x76x76=438976. The result divided by 6000 = 73 kilograms. Cost would be based on 73 kilograms.

Dimensions in inches: Multiply length by width by height. Divide the total by 366. The result represents the volumetric weight in kilograms.


Example: One box with an actual weight of 26 kilograms measuring 20 in. x 10 in. x 15 in. 20x10x15=3000. The result divided by 366 = 8 kilograms. Cost would be based on 26 kilograms.

Packaging and marking requirements

Transport Canada regulations specify that every package must be secure before being loaded on board an aircraft. In order to make sure that your package is secure, warehouse personnel at your shipment’s origin must complete a verification of all pieces in your shipment. Since our agent will have to open your package to proceed with the verification, please do not wrap your boxes in special packaging and do not seal them with tape. Please also ensure that:

  • every shipment contains a packing list of all the items included;
  • the shipment is prepared to ensure safe carriage assuming ordinary care and handling;
  • fragile shipments  prone to damage under ordinary care and handling, high or low atmospheric pressure, or changes in temperature are  packaged and labelled appropriately;
  • Styrofoam is not used as a form of outer packaging;
  • every piece of the shipment is legibly and durably marked with the name and address of the shipper and consignee;
  • The packaging of human remains meets all appropriate shipping requirements.