For information on entrance restrictions and health and security advisories for international destinations, please visit travel.gc.ca.
WestJet (air only) guests who wish to make alternate flight arrangements may do so without penalty (based on availability) by calling 1-888-937-8538 (1-888-WESTJET).
WestJet Vacations guests who wish to make alternate travel arrangements should be directed to contact WestJet Vacations by calling 1-877-737-7001.
Sargassum (seaweed) in Mexico and the Caribbean
WestJet and WestJet Vacations is advising guests travelling to Mexico and the Caribbean that there is an above average amount of Sargassum (seaweed) in this location. Sargassum does not affect the same area of the Caribbean all year long, nor at the same time. At any time of year, it can affect multiple locations. Hotels use different methods for removal of Sargassum that has washed up on the beach as some beaches are considered natural reserves or protected areas, and there are limitations on the actions that can be taken in some regions.
Travel advisory: Kamloops - Overlanders bridge rehabilitation April 20 to October 31, 2015
Please allow extra time to get to and from the Kamloops airport as delays and detours may hinder your drive. The main connecting bridge between south and north Kamloops (where the airport is located) is undergoing a significant rehabilitation project. There will be closures and delays through the period of April 20 to October 31, 2015. The City of Kamloops has more information available on their website and Twitter (#kammute).
Phone scam alert
Telephone scammers are impersonating WestJet in an attempt to steal your personal information. WestJet does not use telemarketers or share guests' personal information. If you receive a call indicating that you've won "WestJet points/miles" or are a "preferred customer" please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their website. For more information about possible scams related to WestJet, please visit our email and telephone scams page.
Travel advisory instructions for travel agents
If your client needs to change their flight as the result of a WestJet travel advisory:
- Enter "TRVL ADV DDMMMYY"** into the endorsement field if completing an exchange.
- No penalties or fare difference will apply if the exchange results in travel to be completed within seven days of a posted travel advisory date.
- **DDMMMYY is the travel date your client was impacted**
- If the ticket remains open for future use and the exchange is completed outside the travel advisory specified date range, regular fees will apply.
Online survey scam alert
Internet marketers are falsely claiming to represent WestJet Airlines Limited using online pop-up surveys. The scam offers discounts or products in exchange for answering a questionnaire. We are always happy to hear how your experience with us was, but we do not use pop-ups or offer non-WestJet products as an incentive. For more information about possible scams related to WestJet, please visit our email and telephone scams page.