Guests with a visual or hearing impairment

Visual impairment

If you are visually impaired and have a JAWS-enabled screen reader you may want to use our lite site for a more streamlined booking process.

Seating: Our aircraft are equipped with tactile row markers located on the overhead bins or on the aisle seats. Tactile row numbers are in raised characters and/or Braille. You may also request that a member of our flight crew help guide you to your seat.

Safety briefings: Supplemental safety briefing cards are available in Braille in English and French on all WestJet aircraft.

Hearing impairment

We offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100. We can also provide a personal inflight safety briefing and a large-print visual aid, if needed.