Plaza Pelicanos Grand Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3379 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Relaxing trip

    Reviewed by Tkatz235(Napa Valley, California) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Foreigners shouldn’t be afraid traveling to PV. We felt safe the whole time we were there. They checked our temperature upon arrival to the hotel and made us use the provided sanitizer. Mask is required unless you’re eating, swimming or in the beach. Washing hands or sanitizing before entering a restaurant is a must. Rooms were sealed with sanitized sticker. Counters and tables were constantly sanitized. Our favorite hotel in PV which is Sunset is close until December so they told us to stay here instead. This is way different from what we’re accustomed to in Sunset in terms of food, amenities, room and environment but as members of Sunset, we were able to go to Sunset and enjoyed the pool and bar. I think we were the only members checked in and my kids were able to use the adult pool. Basically we had the entire area for ourselves except Monday- Wednesday when we were told that the area was reserved for 200 college student from the Club (hotel next door). It was such a turn off since we were told that Sunset was for members only. Anyway, we didn’t mind hanging out in the Grand. We just spent most of our time lounging in the cabana coz there were a lot of people in the pool area. Didn’t look like there was any distancing happening there. We saw familiar faces from Sunset like Francisco (from Luciano), Rubin and Jose (bell boys), Adalberto, Cresencio, and Roberto. There were few more people from Sunset we saw and we’re glad they still remembered us. Love seeing them again. As usual they were all smiles and helpful. We also met new ones who were awesome as well: Alfredo who was there helping us entertained with different activities each day and Martin from the restaurant. We love chatting with him and he was always attentive to us. Kiana (front desk) was always helpful and Melissa (towels/cabana) who was accommodating- prepared cabanas for us. Thank you for making our vacation relaxing.

    BEWARE this hotel is CLOSED due to the Coronavirus but they are still selling the rooms!!!!! BEWARE

    Reviewed by 957gladysv() on Jun 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is closed due to the Coronavirus and they are still selling the rooms. You don’t find this out until you arrive to the hotel it’s boarded up and CLOSED until further notice. They bring you to their sister hotel near by. The food was horrible and refused to stay so THANK YOU too Canto Del Sol for saving us and our vacation!!!

    Incredible Accomodation of my Needs!!!

    Reviewed by ancag972(Sacramento, California, United States) on Jun 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So, we had a vacation booked for Sunset Plaza for July 18-25. I contacted the hotel manager Javier Vergara and he mentioned that we wouldn't be able to stay in Sunset because the hotel wouldn't be open until August 1st. I was so disappointed and was going to cancel our trip, but between Javier and Mary Reyes, they bent over backgrounds to help me, gave me a wonderful room at the Plaza Pelicanos, communicated with me constantly to keep me posted on changes, restrictions and openings of of the beach and pool. I can't say how helpful they have been and how excited we are to be going back to Puerto Vallarta in July! I have always been so impressed with the service they offer and how wonderful and kind and helpful everyone has been at Sunset and Plaza Pelicanos. Thank you, Javier and Mary for helping us so much!!!

    Amazing staff in a beachfront property

    Reviewed by mcasalduc1701(Washington) on Jun 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel for a week in August, 2019 & everything was amazing. Our daughters played beach volleyball every single day during our stay in what we called the Tournament of the Pacific Coast between Puerto Rico & Mexico. If they were about to begin, Mario would make sure that our daughters knew about it. He went far & beyond when it comes to beach & pool activities & our daughters can’t wait to go back once it’s safe for us to travel due to COVID and see him again. Our room was clean, comfortable, with view to the pool and beach. Imagine opening your sliding door and sleeping a “siesta” or at night to the sound of the waves! We decided to take the all inclusive package and it was worth every penny. My husband could have drinks at the bar with his new friend Rafael, and in terms of meals, they changed menus every day & you could choose from a variety of options. Coffee quite amazing too! Hotel has its own security staff, so you could walk around the hotel even past midnight & always feel safe. Each night they had live entertainment events, ranging from music to comedy, so it was like being in a cruise ship. There’s a bar, couple of sofas & chairs & jacuzzi at the top, where you can watch daily fireworks and amazing view of the beach and coast. As someone with disabilities, I was able to enjoy the infinity pool. An elevator in one of the 2 buildings gives you access to your room, if you’re on a wheelchair. Lots of souvenir shops, a bank & even a 7 Eleven are within walking distance of the hotel. We also took a cab to El Malecón (or Boardwalk) which is a couple of mins away from the hotel, depending on traffic. All in all, reasonable prices, delicious food and entertainment for the whole family; can’t wait till it’s safe to travel again once COVID19 is under control & stay in this little paradise again, and return to visit our new friends from Plaza Pelicanos! PS- The hotel manager is quite friendly & my husband had the opportunity to chat and congratulate the hotel staff.

    Staff dedicated to guest comfort

    Reviewed by RamblynRose(Winnipeg, Canada) on Apr 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff serve with dignity and attention to detail. Comfortable rooms. Great location. The food (all-inclusive) was always tasty and well prepared. I have a food intolerance; staff graciously helped me choose safe items. For those who like quiet reading or relaxing, some of the poolside activities were rather loud, but the configuration of the resort does not allow for a separate quiet area so it's somewhat understandable.