TripAdvisor Traveler Rating

Is very nice place to get relax I really recomend it if you want to go to rest

Just got home to California from our home away from home at the Plaza Pelicanos Grand Beach Resort in Puerto Vallarta, Mexico. Another great vacation, 10 days of pure relaxation, great food, fantastic staff who truly care about you and make your vacation extra special. The resort is very clean, the infinity pool is beautiful, beds are great always a good night sleep. We were celebrating our son’s Law School graduation with the first family vacation that we had in quite a few years because of his school schedule. All of the staff is superb. I would like to acknowledge a few employees that we interacted with each day that are very special to us… at the pool Pedro, Dany, Victor and Martin. Front Desk Nancy, Oscar & the rest of the staff at the desk are exceptional & always went out of there way to help and answer my questions & break down my pesos. Breakfast lunch & dinner….Christina (love her) fantastic customer service & makes a really good sangria too. Frankie is our usual breakfast waiter always a smile with great customer service always ready with our mimosas without having to ask. Dinners were very impressive in the specialty restaurant another group of great employees and tasty food. They Sky Lounge is a special place and atmosphere for those over 18.a nice spot to watch the summer lightning out in the bay & fire works too. A smaller resort where you don’t get lost in the crowd and they remember not only your name but what you like drinks, food and even where you like to sit in the restaurants. I also want to make a shout out to Gabriella. She was filling in at the front desk because the manager was off. She is from the club resort. I first met her last year when she was at Pelecanos. She remembered me right off the bat.. she also gave us extra help. I had gotten sick unexpectedly with a vertigo the front desk to my son and my husband to get a doctor there to the resort for me. The doctor got there in 20 minutes.. she was helpful. We communicated through Translate app since I don’t speak Spanish she didn’t speak English. I was comfortable with her the whole time she ended up giving me a shot which stopped the room spinning and I throw up eardrops and a prescription where my Husband and Son had to go find a pharmacy that had the medicine that was a little bit of a goose chase for them and then Gabriella went out of her way to start calling pharmacies to see where they could pick up the medicine and we couldn’t have been more grateful because she located one and we were able to go pick it up rather than to just try to figure out where we were going . So Plaza Pelicanos Grand Beach Resort thank you you have the bestest employees of all the resorts out there and we will see you in April 2027.

First time staying here and we had a great time. We stayed peak season (Feb 19-March 6) and got the cheapest room. We faced Canto but if we looked around the corner we could see the ocean and could also hear it. We were just happy to get a balcony as our expectations were that we were not going to with cheapest option. The silver was degraded in the washroom mirror, rendering it unusable. The front desk was willing to switch us rooms but with the makeup mirror and main room mirror, we did not care anymore, plus after Feb 22 we knew they had bigger issues to deal with. Actually, I would like to shout out Carlos E. at the front desk. He was happy to help with anything I needed and with such a smile on his face - after having stayed many years at the Canto Del Sol (which we wrote off for good two years ago after the management change), it was great to get genuine, friendly service. Especially with uneasiness some staff may have been feeling after the Sunday protests. They handled the entire situation like the professionals they are and did their best to make everyone comfortable. They were busting their butts working long days and it is deeply, deeply, appreciated. Staff at this hotel are top notch. The resort is small, easy to get around, and had a surprising amount of amenities and services the first week. Especially lots of options for eating and snacks! The last week we were there a lot was axed - taco truck, chicken wings, breakfast quesadillas, the à la carte, even the lunch buffet at least a day or two when we actually checked (they would cook in the kitchen for you though). Nightly entertainment was down to a DJ. Now this stuff didn’t affect us really (well, okay, my husband REALLY missed the chicken wings) as we eat off the resort at least once a day and there was always something to eat at the resort, as well as things to do, but it does need to be noted that they will cut advertised amenities when business slows. Yes, we were getting July services at February prices but I can’t be upset after how much PV was hurting after Feb 22. However, I would suggest calling the resort to see what advertised amenities are being offered if it matters to you that you might not get everything they advertise to have. The pool area, even before Feb 22, was plenty large enough for the amount of people. Most resorts we have been to it is impossible to get a lounger after 7am. It wasn’t uncommon for some loungers to free up during the day! I did not find the buffet area crowded either. I was surprised, considering it is a small resort and was full. The beach was very soft, sizeable, and water swimmable, but that is never a guarantee from year to year as the ocean will do its thing. I will echo what everyone else says about the Sky Lounge. Views and service superb. It was my favourite spot to go for a martini and take in the sound of the ocean under the stars. It seems that at one time there were jacuzzis there which would have been nice, but they shut down. Not sure if they are ever coming back. A bonus is that you can walk a couple blocks over to the sister hotel, Pelicanos Grand Beach club. We would stop there on walks for drinks, had breakfast there a couple times to change it up, and enjoyed their pool once for the different scenery. Why not? Anyways, this was long enough, We cannot WAIT to go back. See you next year.

Good location. Nice sized rooms. food was pretty good. But such a small resort. Only 1 bar during the day which gets busy. One pool area and one à la carte restaurant. staff were lovely and hard working …except reception not so much. Found reception lacking in warmth or friendliness. Wifi is spotty. Rooms were not very soundproofed. We could hear our neighbours talking in the next room . Unfortunately they liked to start talking at 6am. Overall we had a very nice time but likely wouldn’t not return.

The stay was excellent and one waiter in the sky bar made our evenings very enjoyable. Rodrigo made sure we had a wonderful evening and was just plain great with a good personality and service. We had a special dinner on Valentines Day and he made sure we were well cared for, great customer service. Also on the Sunday the cartels burned busses and taxis, this resort made sure people were safe and relaxed. The staff was unable to get home, but they found away to keep them overnight and safe. Also nonguests at the hotel were cared for with food and a safe place to wait to get home. The hype by the media made it seem really bad, but the only ones out out were the citizens who did not have transportation to get to or from work. This lasted 1-2 days and everything returned to normal. I cannot say enough how well this staff acted and took care of their guests as well as others. Awesome job.