TripAdvisor Traveler Rating

First time staying here and we had a great time. We stayed peak season (Feb 19-March 6) and got the cheapest room. We faced Canto but if we looked around the corner we could see the ocean and could also hear it. We were just happy to get a balcony as our expectations were that we were not going to with cheapest option. The silver was degraded in the washroom mirror, rendering it unusable. The front desk was willing to switch us rooms but with the makeup mirror and main room mirror, we did not care anymore, plus after Feb 22 we knew they had bigger issues to deal with. Actually, I would like to shout out Carlos E. at the front desk. He was happy to help with anything I needed and with such a smile on his face - after having stayed many years at the Canto Del Sol (which we wrote off for good two years ago after the management change), it was great to get genuine, friendly service. Especially with uneasiness some staff may have been feeling after the Sunday protests. They handled the entire situation like the professionals they are and did their best to make everyone comfortable. They were busting their butts working long days and it is deeply, deeply, appreciated. Staff at this hotel are top notch. The resort is small, easy to get around, and had a surprising amount of amenities and services the first week. Especially lots of options for eating and snacks! The last week we were there a lot was axed - taco truck, chicken wings, breakfast quesadillas, the à la carte, even the lunch buffet at least a day or two when we actually checked (they would cook in the kitchen for you though). Nightly entertainment was down to a DJ. Now this stuff didn’t affect us really (well, okay, my husband REALLY missed the chicken wings) as we eat off the resort at least once a day and there was always something to eat at the resort, as well as things to do, but it does need to be noted that they will cut advertised amenities when business slows. Yes, we were getting July services at February prices but I can’t be upset after how much PV was hurting after Feb 22. However, I would suggest calling the resort to see what advertised amenities are being offered if it matters to you that you might not get everything they advertise to have. The pool area, even before Feb 22, was plenty large enough for the amount of people. Most resorts we have been to it is impossible to get a lounger after 7am. It wasn’t uncommon for some loungers to free up during the day! I did not find the buffet area crowded either. I was surprised, considering it is a small resort and was full. The beach was very soft, sizeable, and water swimmable, but that is never a guarantee from year to year as the ocean will do its thing. I will echo what everyone else says about the Sky Lounge. Views and service superb. It was my favourite spot to go for a martini and take in the sound of the ocean under the stars. It seems that at one time there were jacuzzis there which would have been nice, but they shut down. Not sure if they are ever coming back. A bonus is that you can walk a couple blocks over to the sister hotel, Pelicanos Grand Beach club. We would stop there on walks for drinks, had breakfast there a couple times to change it up, and enjoyed their pool once for the different scenery. Why not? Anyways, this was long enough, We cannot WAIT to go back. See you next year.

Good location. Nice sized rooms. food was pretty good. But such a small resort. Only 1 bar during the day which gets busy. One pool area and one à la carte restaurant. staff were lovely and hard working …except reception not so much. Found reception lacking in warmth or friendliness. Wifi is spotty. Rooms were not very soundproofed. We could hear our neighbours talking in the next room . Unfortunately they liked to start talking at 6am. Overall we had a very nice time but likely wouldn’t not return.

The stay was excellent and one waiter in the sky bar made our evenings very enjoyable. Rodrigo made sure we had a wonderful evening and was just plain great with a good personality and service. We had a special dinner on Valentines Day and he made sure we were well cared for, great customer service. Also on the Sunday the cartels burned busses and taxis, this resort made sure people were safe and relaxed. The staff was unable to get home, but they found away to keep them overnight and safe. Also nonguests at the hotel were cared for with food and a safe place to wait to get home. The hype by the media made it seem really bad, but the only ones out out were the citizens who did not have transportation to get to or from work. This lasted 1-2 days and everything returned to normal. I cannot say enough how well this staff acted and took care of their guests as well as others. Awesome job.

The staff was fantastic! Shout out to Omar a server and Erick the bartender. They went out of their way to show excellent customer service. The rooms were clean so shout out to the cleaning staff. Very small resort but great for a family vacation.

This was our 9th time staying here. Wonderful staff that make it feel like home. Waiters remembered our usual drinks so didn’t even have to order every meal. The breakfast quesadillas were amazing as were the tacos from the taco truck every night. I am completely blanking on names, but there was one waiter with a treble clef tattoo that was above and beyond during the morning restaurant shift. Rooms are comfortable and cleaned promptly which was great as we traveled with young kids so nap time wasn’t an issue. Pool felt warmer this year which was a plus. We were there over the events that occurred in February 2026 and felt completely safe. Staff stayed over so we did not notice a disruption in services and helped maintain calm. Can’t recommend enough! We will be coming back as long as they keep the taco truck - we are gluten free and that was a good option on menu nights like Italian night. The food has always been good but was even better this year with improvements to the menu and grill night at the buffet was a big hit.