Plaza Pelicanos Grand Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

3864 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Nothing Grand about the Pelican!!

K859AXangelam on Jun 15, 2022

Stay elsewhere! Not sure where to begin. Booked a Pool view room, but instead, received a dirty balcony view of a run down building with bags of trash. The curtains was full of mold and the tub and sink drain was clogged. My room was eventually changed day 2 to what I booked a pool view which was slightly better. The food was below average. Trying to get a waiter in the buffet to give you silverware or drinks was a challenge. Drinks are terrible except for the roof top where the bartenders tried to do everything possible -so a huge thank you to those guys! All inclusive—you would think you wouldn’t have to walk to the liquor store nor would you have to eat out daily in order to enjoy your drinks and food while on vacation. The elevator will close on your body so hop in fast there’s no sensor! If you dare to stay.. Bring your own hand/face cloths these are hard to come by. They definitely cater to the locals Americans we felt very out of place!

TripAdvisor users rated this property 1 out of 5

Feel like we've been Cat-fished!!

Dlynndlynn on Jun 13, 2022

There are plenty of other much nicer hotels/resorts to choose from. The food was below average. The grounds were way below average. Our view was of a run down building next door. Our room was even worse. The shower curtain smelled like mildew. The curtains to the teeny tiny patio were absolutely disgusting. The bed felt like we were sleeping on rocks. The front desk staff were not very helpful. The ATM was out of order our entire stay. The drinks were horrible. We actually went out and bought our own alcohol to make ourselves a decent cocktail. The only positive were the bartenders on the roof top. Most of them were attentive and pleasant and the view at night was great! The music on the other hand was slow and boring. And a portion of the roof top was used as an open storage area. This place definitely needs some major TLC. I'm still amazed that it gets some of the high ratings that I've seen online. To each his own...I guess. Definitely would never stay there again. It's comparable to a Red Roof Inn or Motel 6 or Super 8. If your standards are above those type places, look elsewhere!! Subpar is an understatement!

TripAdvisor users rated this property 1 out of 5

Pick another!

AmieCooper on Jun 13, 2022

They refused to adjust reservation a month before. Showed up thinking they would provide good customer service, they refused to adjust. Ended up paying for an extra person for a week. Tried to contact reservations they were rude and unhelpful. They food wasn’t very good, service at buffer was subpar. Overall they did not act like they wanted Americans there. For the money there are better alternatives. The entire place needs renovations.

TripAdvisor users rated this property 1 out of 5

This place is ridiculous

E3145OZjessicav (Jaco, Costa Rica) on Jun 09, 2022

This place is ridiculous. They charged us 40 dollars for 2 lost key cards. Wifi doesn’t work in rooms. The bathtub was clogged it was gross to shower. They “fixed” it but it didn’t do anything. They were extremely rude at check out. We wanted to change rooms and they wouldn’t do room changes the same day.

TripAdvisor users rated this property 2 out of 5

Not good

carob0502 (San Diego, California) on May 23, 2022

Needs maintenance. The bath tub in our room was very old. I never see anything like this. It looked like the bathroom of a one star Hotel or worse. I cant believe, how can this resort give you a room in that condition

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