Playacar Palace reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 4.9
  • Location 4.8
  • Rooms 4.8
  • Service 4.9
  • Value 4.6

3015 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing Staff

sarahs5chicks (San Antonio, Texas) on Feb 07, 2026

We had a wonderful week at Playacar. The best thing about the resort is the friendly employees. Rodrigo by the pool Domingo at Tratoria Alfredo and Roberto at the buffet Dabur at MoMo The whole staff at the sweet shop—Iran, Juliana, Eva, Fabiola, and Leo They made our stay great. The only negative is there is no food service at the pool, like we have had at other Palace Resorts.

TripAdvisor users rated this property 5 out of 5

Plyacae Palace

Journey67052703118 on Feb 07, 2026

Trattoria was the best meal we've had at a Palace Resort, we've been to 4 different resorts The service was great.Very nice resort!

TripAdvisor users rated this property 5 out of 5

Excellent Service, Delicious Food! Unique dishes with incredible service. The atmosphere was cool. Great vibes

Becky J on Feb 06, 2026

Unique dishes with incredible service. The atmosphere was cool. Great vibes. Open kitchen made it fun to watch. Loved the dessert menu.

TripAdvisor users rated this property 5 out of 5

A home away from home

Alexandra I on Feb 06, 2026

This is my second stay at Playacar palace and overall 7th time traveling with Palace Resorts. Playacar is by far my favorite and to stay at repeatedly. The staff are the lifeblood of these resorts and make every trip feel like home away from home. As someone who never writes reviews - the people that work for palace are what motivate me to write when I do. A very special thank you to the following staff for our stay this past week during the first week of February: Yessenia - Hostess Mario - Momo Manuela - Cafe Del Mar Gabriel - Madre Mia Domingo - Trattoria Juan - Lobby Bar Jorge - Lobby Bar Fabiola - Momo Isidro - Momo Jose Luis - Lahna Shayla- Lahna Emmanuel - Front Desk Gulliermina - Housekeeping

TripAdvisor users rated this property 5 out of 5

Great service, great people

Tamara W on Feb 05, 2026

Had a wonderful time at Playacar Palace. Great service by Manuela at Cafe Del Mar for breakfast. Dinner service at Cafe Del Mar with Fernando, Guillermo, Brayan, Fabian and Sotero was exceptional. They went above and beyond every time we were there for dinner. Kids really enjoyed the Playroom, Marta and Yarely were so kind. We loved the size of this all inclusive resort. A nice place to relax and not very crowded which we really enjoyed. Very clean, great service all around. Close to shopping.

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