TripAdvisor Traveler Rating

Absolutely fabulous! Great location, next to ferry terminal for a day at Cozumel & walking distance to 5th Ave. The staff could not have been more friendly and helpful. Kudos to our waiters Oscar, Karla, Alfredo, Rodrigo, Manuel, Deicer, Abner, Brenda and many more whose names I can’t recall. Our Diamond Concierge pool amigos took amazing care of us, thank you, Ignacio and Marvin for making us feel welcome and comfortable. We had a fabulous wine tasting with Antonio that was paired with small plates and absolutely worth the resort credits. Madre Mia is a fun restaurant/bar. Herlin had our wine and champagne ready for us when we sat down for dinner. Don’t miss the Italian Teppanyaki private dinner with the Chef..delicioso! We had two massages at the spa with Gabriella and Paulina. We both agreed they were the best massages we ever had! And a final big thank you to our Diamond Concierge, Dalia, who made it all happen! We will definitely return to Playacar Palace! One of Mexico’s finest resorts!!

Friendly service, great rooms, attentive poolside support, beautiful ocean view, fun swimming in ocean. Silvia was a special notable attendee,

Excelente experiencia en Momo en Playacar Palace. La comida fue es deliciosa, tiene variedad par escoger y la atención del equipo fue top class - Miguel nos hizo sentir muy bienvenidos y nos atendió con un servicio de primera.

The entertainment has been absolutely phenomenal!! From my experience, both the Fire and Water shows sre unique to this location and are worthy of the visit! It has been a wonderful visit!

Took a trip with parents and in-laws. Overall, it was a great experience. The location is nice, but the beach has pretty much washed away this time of the year (according to staff). Still nice for a swim in the ocean. The location being next to the ferry can be a little annoying with the horns, but you get used to it. Atmosphere was nice - mix of families, couples, and friends from all over the world. The rooms/resort were decent, but could use some updating in my opinion - could tell it was aging a bit and the elevator was glitchy. The rooms were cleaned most days, but we rarely got our snack area refilled - had to request it. Overall noise level was good throughout the resort with the exception that two nights in a row from 10-11pm there was concrete being hammered out down by the pool which made it difficult to sleep. Overall service was great and staff were kind. Shout out to: 1) Ignacio the pool concierge - always there for us and checking in to see if we needed anything. 2) Carlos our pool server - knew what we wanted before we even ordered. 3) Maribel at the spa did a phenomenal job! 4) Faviola(sp) in the momo was always a joy to see and she remembered diets and wants 5) Manuel at the pool bar was always on top of drinks and had them over to me before I reached the bar 6) Valentin at the pool bar taught us all about the difference between tequila and mezcal - super interesting and educational 7) Fernando at cafe del mar made our last evening together great and was entertaining and keeping us laughing 8) Our most favorite entertainment event for the entire trip was the Cash Duet Duo - I wish they would have played all night - phenomenal job!