Playacar Palace reviews
TripAdvisor Traveler Rating
3060 TripAdvisor reviews
Wow
Ashley R on Feb 28, 2026
Everything was incredible!!
Dinner!
Reba E on Feb 28, 2026
Incredible experience! Would go back!
5 Stars isn’t enough.
Jeremy S on Feb 28, 2026
Just and absolute incredible experience from start to finish. I’ve stayed at multiple palaces over the years and this is by far the best meal I’ve had not just at the palace but in my life. Karla our waitress is an absolute rockstar and our chef was top notch. If you get the chance you must experience this meal for yourselves.
You won’t regret Playacar Palace
Brittany S (Overland Park, Kansas) on Feb 28, 2026
We had an amazing experience. The size of the resort is perfect- plenty of variety but still intimate. We had the opportunity to do the Italian teppanyaki and it was a phenomenal time!
Frustrating not having beach and no seats in the pool because they are all reserved by the hotel and guests..
Maps51568302654 on Feb 28, 2026
Positive: food quality and majority of staff is very nice Negative: no beach at all!! Although the hotel rule is to not reserve seats at the pool, the hotel itself reserves several seats for its members. Guests also reserve seats for several people. So even before 8am there are no seats available anymore. Staff treatment in the cozumel palace was the worst we received in a hotel. In Playa del Carmen they say you can use Cozumel facilities but you cannot expect to be treated that bad, not as a customer.