TripAdvisor Traveler Rating

Service is impeccable. Hotel is beautiful. It is smaller than other palace resorts, with only three restaurants but the restaurants are very good. Not really a beach to speak of but they have a lot of activity going on at the pool and very close to the ferry to Cozumel. Probably not a place for young kids, not because of the clientele but just not enough for them to do. It’s more of an adult place.

This is by far the best resort I've been to! The service was fantastic! I have to give a big thanks to Perla and Ivon for being my favorite servers. The food was great! I have dietary issues and they were very accommodating to make sure that I was well taken care of. They are very diligent about cleanliness and covid safety. I also had my wedding ceremony there. The wedding planner, Maria Rebeca, was amazing to work with, as well as the photographer, and hair and makeup stylist. The spa is awesome and so relaxing. I like that the resort is located right next to downtown Playacar. It's only about a 2 minute walk. I could not say enough good things about this resort. I plan on going back time and time again. 5 stars!

This was my first visit to Playacar Palace. I want to thank Sandra for my awesome mani-pedi and Lizette for my 25-minute massage and a big thank you to Margarita for my 80 minute massage, it was so needed. Luna at the spa was very kind and helpful navigating the additional amenities the spa offers. Pearla, Silvia, Ivon and all the poolside staff were great. Israel in the morning at Cafe Del Mar was super friendly. I am not sure who the chef was for the Indian buffet dinner, it was excellent! Nice spice and flavor. The table side magician at the Italian restaurant was also very entertaining. Thanks to Jessica as well in main lobby and the lady in the gift shop. A few nitpicky things. The room was quite close to the pool bar. The smell of food cooking and the live music was sometimes annoying, but overall not so much that we changed rooms, but it was considered. There were no bins around the pool to put the used towels and where the towels were located wasn't obvious. We also had to pay for private transportation when we checked out of Playacar to go to another Palace resort for a few nights. The free shuttle wouldn't accommodate our luggage.

Bevery careful with this hotel. You can expect to receive a phone call from the front desk to come down to the lobby with your passport for Covid related information. They will provide a QR code to download an app for Covid appointment booking and then they will lure you into buying their tours. I didn't buy any tours but they charged me 387 USD for a tour anyway. When i brought up this charge to the front desk they told me to come back the next morning at 10:30am. I am lucky that I didn't have to fly back the next morning. Otherwise I would have a hard time dealing with the fraudulent charge upon returning. I notice that this trap didn't happen to me alone but it happened to a few other people as well. Sorry, I will never return to this hotel ever again!

Near everything was perfect from the beach to the room. Food was good in the nearly all day buffet. Two other built in included restaurants were great as well. The nightly shows were fun and ranged fro Michel Jackson impersonator to art done with sand. The staff was amazing though from Gladys tour suggestions to Felix in the Italian restaurant giving out bread.