Playacar Palace reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

2304 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Perfect Place for a Corporate/Business Conference

tashat593 on Feb 23, 2024

We recently took our company to the Playacar Palace and it was the perfect spot for our clients and conference. We had 50 people in our group and everyone loved the hotel and location. Our meeting and trip was a success because the Playacar Palace's Conference & Event Services Manager, Sara Patricia Segovia Yam, was one of the BEST to work with. Sara was amazing from the beginning all the way to the end. I have planned this work event/conference for the last 10 years and Sara is one of my favourite organizers to work with, I had all the trust in her, and she pivoted when needed and was patient with all the requests we had. Sara is highly organized and communicated with me on a regular basis to check in on any questions or concerns I had. The Palace Resorts is lucky to have her on their team, she is wonderful to work with. Sara thought of details I didn't, and always ensured that our guests were ok and happy. This is the 2nd conference we have hosted at a Palace Resort and it's by far my favourite hotel company to work with when planning an event in Mexico. The food, service, rooms and location of hotel is by far one of our favorites for our clients. Thank you for a memorable stay and for making our event such a success!

TripAdvisor users rated this property 5 out of 5

Great Vacation

chatharamandeep on Feb 20, 2024

We felt amazed at Plaacar Palace. It was our first vacation at resort. We had really great time. Very well maintain property with all professional staff members. Delicious food and wonderful people. Thanks

TripAdvisor users rated this property 1 out of 5

Poorly run resort that has lost its away. Avoid at all costs.

Mathew S (Washington DC, District of Columbia) on Feb 18, 2024

Outdated badly in need of refresh. The beach has entirely eroded and there is no longer any beach to sit at. Worst of all, the members of the concierge team lie to you in order to push their sales agenda. I wouldn’t come back if the trip was free. Please don’t make the same mistake we did.

TripAdvisor users rated this property 5 out of 5

Excellent week

markmC6243SV (Greenwood, Indiana) on Feb 15, 2024

Super enjoyable stay at Playacar Palace. Having stayed in the Cancun Hotel Zone on previous trips toe Mexico I wasn't sure what to expect. To say the least I was very pleased! The facility was clean and well kept. Food was good, especially the coconut cake! I didn't do a whole lot during my stay. Unfortunately the surf was coming up to the sea wall so the beach was non-existent. That made getting seats at the pool a bit more difficult but I got by. I loved that I could walk such a short distance to Playa del Carmen. What a great beach town! Between that and the resort I highly recommend!

TripAdvisor users rated this property 5 out of 5

Cancun Mexico

andrehokanson88 on Feb 12, 2024

Incredible experience… Amazing resort… The staff is extremely friendly and kind. Hospitality to the food to everything that the resort has to offer was amazing. This is our second stay return… Definitely coming back hopefully very soon soon.

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