Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21222 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pleasant stay!

    Reviewed by MadiAndJAustralia() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed here for 6 nights and it was a nice experience. The staff were friendly and the room kept clean. Could walk to Volcano Bay and catch up free bus to Universal Studios as well as the City Walk. Uber's to Disney and Outlets cost anywhere from $15-$25. The onsite diner is handy for when you return to the hotel late but am after dinner or a snack. The onsite bowling was fun (though a little pricey). The pool was warmed to a nice temperature and open nice and late. There is also an Avis on site for car hires if you're looking at hiring a car just for the day (perhaps to drive out to NASA or something like that). My only piece of negativity was the bedding - it felt like you were sleeping with 10 sheets, which only made the bedding feel tangled. I would have much preferred a proper blanket as opposed to the two sheets and blue blanket (which was really just a thicker sheet).

    Disappointed

    Reviewed by Oneduckee(La Pine, Oregon) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hard and lumpy beds, staff wasn't helpful in request to have soft beds to sleep on. All food is way over priced. Hotel gift shop is basic. Someone on our floor smoked weed so the whole hallway smelled awful.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Great hotel, but a shame about the last day.

    Reviewed by 91JC(London, United Kingdom) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great stay here, lovely rooms, very clean, reception staff very nice and the pool is fantastic. Unfortunately though on our last day we returned to our room, over an hour before we had to check out, to have a shower and the cleaners had already been into our room and taken our things from the fridge and used our bathroom. The reason I know this is because on entering our room it smelt absolutely horrendous and when I looked in the bathroom I could see that somebody had used our toilet because there was wee all over the seat and poo ( sorry) all over the toilet bowl!!!! I immediately went outside to look for the cleaner ( who was in the corridor when I got there) but surprisingly they had all disappeared! I went down to reception and the lady I spoke to was horrified that this had happened and very apologetic. We also had the ‘do not disturb sign on our door!’ and we still had some of our things in the room so I have no idea why they would think this was acceptable. On returning to the room to get my stuff I saw a cleaner and asked where my things were and she begrudgingly gave me a carrier bag with my bits in that she had put underneath the dirty towels in her trolley. No apology though. I was so disappointed because it spoilt what had been a good holiday. I have tried several times to officially complain about this but there is no direct email address for Cabana Bay and every email address I send it to just sends me back a generic message. It would appear that they don’t want you to be able to complain.

    Great location, food, front desk staff, room cleanliness so......about that??

    Reviewed by tlattisaw() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Everything was good except for them cleaning the room. I had to clean the bathroom myself several times. So that begs to question what’s actually being done. I know they’re not allowed touch your stuff but the bathroom was generally free of personal items. So cleaning out the shower shouldn’t have been a problem. I had to clean it for the length of my stay. Not cool. Other than that...things were pretty great.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Best hotel/experience and family friendly!

    Reviewed by Nataloere() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is an amazing hotel, especially if you have little ones. They have a lazy river, great food & it is very close to the theme parks! The staff is super friendly and extremely helpful if need be. There a lot of kids friendly options as well as bowling & a gym & and arcade!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5