Universal's Cabana Bay Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

23730 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

We had a decent stay.

ljkoh (Winnipeg, Canada) on Jan 23, 2023

Massive hotel, Good location-loved the transportation options, warm and nice pool, but room and bedding smelled like smoke, and leftover garbage from previous guests. TV was very limited especially if you have a small child. Only 2 channels for the kids.

TripAdvisor users rated this property 3 out of 5

Just an Okay stay...

Jenk419 (Swanton, Ohio) on Jan 22, 2023

Our family has been going to Universal Studios every other year since 2018. We have stayed at Aventura, Sapphire Falls and now Cabana Bay. Cabana Bay was just not what we expected. While we loved the vibrant colors, fun 1950's themed dining room, amazing game room and bowling alley; we would NOT stay here again. Our stay started with a mix up with our room which we waiting an hour to have resolved. We had paid for a Volcano Bay view and had been put in the Thunderbird Tower. This happens tho right? Not the end of the world, and they gave us a voucher for our breakfast the next day to make up for the inconvenience. Our biggest issue with Cabana Bay was the lack of cleanliness. We stayed in one of the towers and this place was a mess!! People left trash in the halls for days (we stayed here for 10 days). Everyday we picked up some ones candy wrappers in the elevators and hallways, cleaned up cigarette butts from the front entrance, and to top it off, the odor was just terrible! The walk from the tower to the pool and lobby were just as bad. Cigarette butts left on the ground, beer cans and cups left in the bushes, chip bags and candy wrappers on the ground. The pool had leaves, tons of trash and even some coffee straws just floating around. While I understand this hotel is the largest on site, and the most popular hotel for families, it just doesn't seem to meet the same cleaning standards as other Universal Hotels. The food is amazing here! The amenities are a blast! So close to Volcano Bay which made it super easy to get over there. Will we stay here again, no we will not. The lack of cleanliness was just too much for us.

TripAdvisor users rated this property 5 out of 5

Excellent service

martinZ8647PF (Miami, Florida) on Jan 22, 2023

Wonderful service ….It’s a beautiful resort. My grandchildren are very happy ??, they say: It’s the best!!……clean, beautiful, excellent service, the food is good and the pools and amenities are pristine and safe.... recommend it

TripAdvisor users rated this property 1 out of 5

Not great for babies

Tabatha C on Jan 22, 2023

Visited as a couple with no kids in 2019 and it was great. Came back with an 11 month old and I would not come back again with a baby. Check your carpet as we found glass, while nuts and sweets on the floor. Not ideal, as baby could have cut himself or choked on any of the larger bits left behind from the previous guests. The staff don’t seem happy to work here and if you ask for a ‘quiet room’ you will be put in the furthest room available and then they’ll put a large, loud group in the room next to you anyway. The noise from the street is unreal. Cars revving their engines and beeping their horns late into the night. Even on the 7th floor we could hear people shouting on the street below. Not ideal if you want a quiet space for your baby to sleep. Absolutely nothing for babies to do (unlike Disney) and all rides have a minimum height.

TripAdvisor users rated this property 5 out of 5

Stay at Cabana Bay

Marquita J on Jan 22, 2023

I had a wonderful stay at Cabana Bay over the end of winter break. Special shoutout to Raj, Rasheena, and Kevin for going above and beyond to make sure my vacation was wonderful. The hotel is gorgeous, the pool was so much fun, and everyone helped make this vacation something my littles will remember for a long time (these are their words not mine). The movie nights, firepits, character appearances, and live music were nice bonuses as well.

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