This is a great resort for families. Bars, pools, lazy river, bowling... so much for everyone to do. they have for fee $3 each, laundry in every building. We stayed in the family suite with a kitchen-ett. The pull out couch was fine for our 15yo but i thought it was uncomfortable, lucky me slept in a real bed though. the best burgers will be found at the bowling alley!!
Ever had a job you hated?
Jul 01, 2022
Housekeeping staff seem mostly miserable. That’s not necessarily a problem but it might impact their performance as we had several problems.
First, they do not clean the coffee makers. As a result ours had a greasy scum in it and when we alerted the front desk they offered a free coffee or replacement maker. Meanwhile, over the course of the next 5 days , the coffee maker was never cleaned or replaced. Shouldn’t this have been done based on the complaint?
Second, housekeeping left our door open the following day. Perhaps they had left the room to get toilet paper and forgot to return because we had no tp after the room was serviced. We requested some via text which eventually arrived about one and a half hour later.
Notwithstanding the poor housekeeping, the pools were nice, food at diner okay, and the balloon animal guy a highlight.
Im not sure the family suites are worth the extra money, but they offer more room and a larger fridge n sink which come in handy. Separate rooms for toilet and shower is an excellent feature.
The hotel is too far from the parks but close to Volcano Bay. If thats enough for you, then go for it. Otherwise, shop around.
Jul 01, 2022
If we had it to do over again it we would have stayed 4 days at Universal and none at Disney. Disney is geared for 22 to 40 year fanboys. My middle son got yelled at by a stormtrooper on " active patrol" if you have a young family go with Universal. We worked hard just to get kids pictures with there favorite character at Disney. Universal we had no problem whatsoever
Volcano Bay & Resort Stay
Jun 29, 2022
Everything about our stay at Cabana Bay and visit to Volcano Bay was FANTASTIC for our summer vacation. From our smooth & fast check-in, ticket pick up, early admission to the park, comfortness, cleanliness, food & service was great, pool amenity awesome, shuttle buses, our hotel room view of the Volcano was amazing, and overall Friendliness. Thank you so much we will be back again.
1st time visitor
Jun 29, 2022
Everything was nice hotel could have offered a couple of movies for free for enjoyment would be nice. Pool areas were nice and clean. Like the fact had plenty of life guards on duty and DJ was great. Staff was very friendly and knowledgeable.