TripAdvisor Traveler Rating

I am beyond disappointed with the service at Oleo Cancun. Three weeks ago, I booked an INSPIRA room, expecting a premium experience. 2 days later i had specific questions regarding another room category I saw in photos on TripAdvisor, which looked amazing, and I thought about switching. Communication was very fast (for Mexican standards, answer within 12 hours, wow! <3 ), which really impressed me, but the only responses from Raymundo Medina I received was 2 emails with generic one-sentence-standard templates. My actual questions about this room category (i even sent pictures to clarify) were completely ignored. After attempting twice to get a real answer (I even wondered, if I was talking to AI), communication stopped entirely. No answers anymore. Because of this lack of professional service, I decided to cancel my stay at Oleo — well within the official cancellation period. Since then: still silence. no answers. I have sent several emails, submitted the required guest form on ateliers des hotels website again, and tried to reach Oleo, but it seems I am being ghosted. No confirmation, no response, no refund of deposit, nothing. It is unacceptable to treat guests this way, especially those booking premium categories. I am now forced to involve my bank for a credit card chargeback.

I don’t leave reviews often but came here to say that my group of 14 friends and I had an absolute BLAST here. Laid back vibe, all different ages vibing by the beach and pool and just an overall awesome vibe! But the real reason I am here is to say that the Oleo staff ROCKS!!!! They work so hard, I saw the same staff doing so much day in and day out and they were always so genuinely kind and quick to go above be and beyond with a smile on their face!! I hope Oleo resorts pays them WELL and appreciates them becuase they are incredible! I wish I could remember all f them but all I remember is Felipe

My wife and I stayed at Oleo Cancun for 1 week and we had a very restful, comfortable stay. It is a bit smaller than some other resorts, but because of that we got to enjoy a relaxing experience with high quality of service. Additionally, no need to compete for sit-down dinner reservations like other resorts; we were always able to show up and get a seat very quickly. We enjoyed the beach most days of our trip and the drinks from the pool bar, and the tacos and quesadillas from the beach cantina were delicious. Service around the pool and beach (shoutout to Sheila!) was also a great comfort during our stay. Perhaps our biggest highlight was the Hakka restaurant. By the end of our trip, we made a point of showing up at opening time each night to grab our favourite window seats. The view from the restaurant was wonderful. The food, in particular the seafood dishes and rolls, were incredible, but we tried most items on the menu and many were 10/10. The Hakka Salad, Tempura Roll, Furai Roll, and the shrimp fried rice are must-haves. We enjoyed excellent cooking from Chefs Ofelia Olan and Victor, and were given incredible service from Alexa, Marcelino, and ESPECIALLY Crispin. On our final night there, we were very touched to receive an off-menu dessert that was as thoughtful as it was delicious. We will be keeping our eye on Oleo Cancun for future vacations!

I visited hotel with my family. Hotel room was small however it was on high floor as requested with sea view. Bathroom was bigger than hotel room. I visited all of the restuarants and the food is mediocre and bland in most. Brown coffee shop is good. The desserts look nicer than they taste. Please get off the resort and use R1 or R2 bus outside which stops at market 23 which is big and more affordable. Bus stops at other destinations. The resort was busy and loads of people around the pool and beach. I used these once and its quiter in the morning. Crowded in the late morning and afternoon. The room should be cleaned daily. The plates from the room service should be collected on same day or earliest time. In my room we ran out of toilet roll. I asked 4 times and no toilet roll was offered. I had to ask the cleaner for toilet roll who was cleaning a nearby hotel room. Lastly I saw flies in resturant which is a hygiene risk. We all had an upset stomache.

We had a great stay at the Oleo! The staff was incredible and everything was clean. We especially loved the Hakka restaurant for dinner, so much that we went 3 nights is a row. The sushi was great and Marciono and the rest of the staff was amazing. We would stay here again