Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9024 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Service, First Class Experience

    Reviewed by Liondragonx5y() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where do I begin? From the moment we arrived, we never had to lift a finger. The service was the best out of any hotel we have ever stayed in. Whether at the restaurants, the pool, or the beach, you never had an empty glass. Oftentimes, the servers would bring another drink when close to finished, without even needing to ask. Eloisa and Onesimo were both outstanding at the pool and deserve a shoutout. The room was gorgeous, with a jacuzzi in the living room. There was a beautiful balcony with a picture perfect ocean front view. They cleaned the rooms very well, and we always had enough towels. One day, they even decorated the bed, which was a really nice gesture. Turndown service is normal here, which is nice. As for the food, it was above average for an all inclusive resort. Our favorite place was Pelicanos — Andrés runs a great restaurant with the best views! Alfredo was our favorite waiter, by mid week he knew my breakfast order without me even asking. He was outstanding, even walking over to the café one day to grab us cappuccinos at breakfast when the restaurant doesn’t serve it. A luxury resort to say the least, where you will never hear the word no. Roman and Sergio were also great at Pelicanos. Julio was our favorite waiter at Asiana, and Juan was excellent at the Chef’s Table. The cappuccinos at the café were the best! Enrique at the café was extremely kind and made excellent coffee drinks every day. We did Pilates for four straight days with Martha, who is an amazing instructor. Her classes are Sunday to Friday at 9am, and they are hard! But, she is a great teacher and motivator. Highly recommend attending one of her classes. The gym is top notch with everything you could want. There was even an outdoor lap pool at the gym, which we used every day. We utilized the spa one day, and the pools/saunas were very relaxing. The service there was incredible. Every evening, there was a show at 9pm. It changed each night and was fun to watch. Overall, a great vacation and would definitely come again.

    Great vacation

    Reviewed by KalinkaK11() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing vacation! This is a great place to relax. Beautiful ocean views, great pool and super attentive staff. Nice and clean, directly on the beach offering outstanding service. The entire staff was super friendly and professional. They treated us with so much respect. We loved the coffee shop and I would like to thank Luis, Abigail and Abel for the pastries, the ice cream and the espresso served as we like it. The food at the buffet, Spice, was delicious with many options and variety. We enjoyed the dining especially the Asian restaurant and Pelicanos. The restaurants should include more vegetarian dishes in their menus and the cocktails served by the pool need quality improvement. A special shout out to Angelica. She came by few times to get a feedback and wanted to make sure the guests are entertained and have a great time. I highly recommend this Resort and we will be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    The best hotel so far

    Reviewed by Lady_MeUk(Cancun, Mexico) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my hubby were in this beautiful resort a few days ago and all I can say is that we absolutely loved it! Everything was just perfect, the food, the drinks, the rooms but what made it very special was the staff :D they look after you a lot and we just loved that. I would like to thank a very special little Mexican girl who made us laugh and made us feel special every time we saw her! Thank you so very much miss Sarai Rodríguez from front desk, you were beyond of our expectations and it was lovely meeting you. We definitely are coming back soon! Thank you one more time Hyatt Zilara for such a magical holiday.

    Excellent food and service

    Reviewed by tonyaF5934CZ(The Woodlands, Texas) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was super clean and service was fantastic. Food was amazing with many choices. Beautiful beach with lots of options on chairs. The staff was very attentive making our experience one of our best in Cancun. I would highly recommend to anyone looking for beach or poolside enjoyment.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Zilara never disappoints

    Reviewed by Z8457ZFmike() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    COVID procedures implemented were impressive. Felt like they were well prepared and had guests safety in mind. Great staff as always. They really do work hard to serve each guest. Our third trip to this resort and first time in November. We will be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5