Sunscape Sabor Cozumel Resort & Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 3307 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great all-inclusive but rooms need updating

    Reviewed by 546calvinp(San Miguel de Cozumel, Mexico) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I really enjoyed my stay at the hotel minus the room. The facility has friendly staff. The grounds at excellently manicured, the beach area is magnificent, bars are stocked well. Now for the room, it is out of the 1970’s. Bathroom mirror of old and mildewed , bathroom faucets were hanging on, both sink and tub leaked. Shower caulk was not clean and had separated from corners. When I arrived, the refrigerator was broken and the lamp beside bed was broken, they fixed the next day. Rotted wood on patio rail and bathroom door was splintered . We had to call for coffee every day as it wasn’t left in room and wash clothes every day. I would definitely go back but would insist on an updated room. I found 2 different guests that did just that and got better rooms. You would think the managers would not put anyone in the led rooms .

    Big NOPE

    Reviewed by keysgurl(Florida) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We went here because of wedding, the food was meh, room dirty & other issues. Service besides the bartender behind the pool was rude. Beach was nice, sister hotel next door much nicer. Oh the concierge was great. Do not recommend. Traveled with kids.

    nice snorkeling, creepy male staff, poor service, decent food

    Reviewed by karialison8() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Cons: * I traveled with another woman, and several members of the male staff would ask me where my husband/boyfriend was, or if I wanted a Mexican boyfriend. That is unprofessional and made me uncomfortable. * I most likely got traveler's diarrhea from this location * The food was mediocre overall * The pina coladas gave me hangover almost immediately (just a note to avoid these if you are sensitive) * Broken stuff in the room (phone, door) took over 24 hours to fix/replace * At some point cleaning service took all the towels from our room and didn't replace them, it took over 6 hours to get new towels * the rooms smell of mildew and were consistently damp inside * they will convince you to do a timeshare presentation * TONS OF MOSQUITOS * no jacuzzis (hot tubs outside) Pros: * The fruit and some food items were really good * almost 24 hours of food availability is great * the water for snorkeling is very clear * the water hammocks are great * great sunset views * the entertainment (Mexican traditional dancing, fire dancing, etc) was good * if you go scuba diving, they pick you up at the Secrets pier right next door * the spa is nice (but overpriced) (warning the hydrotherapy is weird and not necessarily relaxing)

    Individual ratings:

    Location

    Location-5

    Service

    Service-2

    Sunscape never disappoints

    Reviewed by Ward C(Calgary, Canada) on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Two years ago, we stayed at the Cozumel Secrets, and had a few buffet lunches at the Sunscape, and were impressed. Then in Jan 2018 we stayed at the Sunscape, Curacao and really enjoyed everything. So, when we were looking to go to Cozumel again (3rd time) for some diving and spa, we definitely wanted to stay at Sunscape Sabor Cozumel. We were very impressed with everything Food - the buffet was very good with lots of choices. The 3 restaurants (Italian, Mexican, Western) were all very good with quite a bit of items to pick from. Spa - My wife enjoyed the spa, and wants to strongly mention Marianna, and Catalina, who both treated my wife extremely well. Room - We stayed in the Honeymoon King suite (#3321). It's large oceanfront suite which had a wrap around deck, comfortable bed, and lots of space to unpack. It cost a bit more, but we feel it was worth it. Grounds - We noticed there were lots of small projects going on, and lots of workers cleaning and keeping everything very tidy. We were impressed with the grounds, and beach. Reception - every single person with spoke to at the reception, or in the resort were friendly and very happy to help. Sales lunch - Part of the Sunscape / Secrets (AM Resorts) approach is to try sell you a membership, not a time share. So, they offered us $US 300 resort credits if we met with their sales reps over lunch, which will only take 90 minutes. We were not interested in purchasing a membership, but for the credits, why not. We had the lunch at the Secrets buffet, which was nice, then went to the sales area (near the Sunscape buffet), where they tried to sell us some "amazing" future trip discounts for a fee. In short, the sales persons were not high pressured, and quite professional. We did not purchase mainly because when you boil the numbers down, all you are doing is prepaying for future AM Resort stays / discounts. But, if you purchase a membership, you are forced to go to AM Resorts on every future trip you may want to take. My wife and I are not interested in prepaying for future discounts, and we always want to decide where to vacation because of the destination we want to try, not because AM Resort may (or may not) have a resort to go to. I must admit though, I did have some fun haggling with the salespersons. Summary - The diving at Cozumel is amazing, but now we've been there 3 times in 4 years, so we are going to explore other parts of the world before we go back to Cozumel again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Mostly friendly staff, but deplorable accommodations

    Reviewed by happyfeet262(Chicago, Illinois) on Dec 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I can't believe this place has 4 stars. There is nothing 4 starish about Sunscape Sabor Cozumel. I booked 2 nights here to support my husband at an Ironman event in Cozumel. Unfortunately I missed the race discount which was a third of what I paid per night for the most despicable rooms ever! I changed rooms twice hoping that it would get better and finally gave up. Slept in my clothes and forced myself to shower in the disgusting bathroom. The majority of the staff was friendly, but the front desk staff was totally clueless and useless. My daughter, who was traveling with me, works in hospitality management for Hilton properties. She was totally taken back by their lack of resolutions for their guests. I could have stayed on Chicago's Magnificent mile for what I paid per night at this hell hole. Don't be fooled by those photos. The outside looks sooooo much better than the inside of those room which smell like mold with dirty broken down furniture. I could go on and on. Just proceed with caution. If you're used to outdoor camping...you should be fine.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-2