Overview
Located on the Bay of Santa Cruz, the Castillo Huatulco Hotel & Beach offers spacious accommodations decorated in traditional Mexican style. The resorts close proximity to the marina, downtown and craft market make it an ideal location for all travelers.
Check in
4 p.m.
Check out
1 p.m.
Rooms
113
Inclusions
- Round-trip airport transfers
- Wi-Fi
- Shuttle service to the Beach Club is provided every 30 minutes from 9am-6pm daily. The beach club includes Domestic Drinks, Lunch (11am- 4pm), wi-fi, childrens playgound and volleyball.
- All taxes
Rooms
Amenities
Location
Reviews
Worst Vacation of a Lifetime. STAY AWAY!!!!!!
Dan's C (Toronto, Canada) on Mar 15, 2024
This was the worst holiday that we have ever experienced which makes us realize that you definitely get what you pay for. The nightmare began two days before we left. When we booked last minute, we were not made aware that the hotel pool was to be shut down during our stay, for a scheduled maintenance and repair. It had to be retiled and regrouted. We definitely would not have booked this vacation if we had have known this in advance of booking. Air Canada Vacations sent us a memo regarding this issue 2 days before departure. This made the only other pool (at the beach club) severely overcrowded, so we were unable to swim in the 34 degrees Celsius heat. Also the ocean's undertow made it impossible to swim there. As for the hotel, the exterior looked nice but that was as far as that went. The inside is dingy and dark. It feels like walking into a basement! The rooms are very basic (white) with little decor. The beds were comfortable, which was a good thing as severe food poisoning put us in them for 3 days straight. The hotel restaurant was very noisy and crowded. It served a small selection of basic food which overall was terrible. We noticed that they were recycling food. Breakfast included dried up broccoli, meatballs and cut up hot dogs (they were calling sausages) which had been served at dinner on previous nights. One dinner included chicken wings which we mistakenly ate at the beach club buffet the following day at lunch which brought on our food poisoning. Most of the hotel staff ignored us and catered to their Mexican guests (which was 90% of the hotel clientele). This might be a language issue as most staff didn't speak any English. The ones that attempted were tipped well. The only plus side is that the hotel is right in the town of Santa Cruz and a short walk to restaurants, the town square and the public beach (which is where we had to cool off).
Great dollar value but you get what you pay for
cher1504 (North Bay, Canada) on Mar 13, 2024
At first we were seriously disappointed. The hotel pool was down for retiling and the beach club was so crowded, we were unable to find a chair to sit at. We tried to move to another hotel but the price point was so high at the others we decided to make the best of it. This is a case of you get what you pay for. However if you are looking a very reasonable stay in Huatulco and want the local flavour then this might work out well. It is in a great location for going out to local restaurants and has some shopping close by. The breakfast at the hotel is OK and the lunch buffet at the beach club is exceptional. The dinner buffet at the hotel is sketchy at best and we ate out almost every night. The did have a really nice traditional dinner spread one night that I thought was great but my husband wasn't impressed. Don't forget to bring water shoes as the beach club sand and concrete surfaces are very rough. The pool at the hotel is nice but again the concrete is really rough. The beach is nice but it has a very steep incline once you are in and there is a undertow that could be problematic for weak or non-swimmers. On the plus side the price point is good. The rooms although dated and shabby were extremely clean with no smells. The bed was OK. We found the entertainment to be a little lame or non-existent at times but if you got into it and joined the local people we had a few nights of great fun. Overall for the dollar value and the great service I would go their again but my husband's opinion was never again.
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