New York-New York Hotel & Casino

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 22598 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pleasant stay

    Reviewed by rala2rre() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was clean, like the hotel, good location to access the strip. Kids like the arcades and roller coaster also multiple stores for shopping. Over all casino and rooms are in clean condition, definitely going back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great

    Reviewed by rrodriguezjr() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    New York New York made our experience hassle free and relaxing. It was a great getaway and New York New York made this experience worth wanting to come back again. We will definitely look forward to booking here next time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great!

    Reviewed by TaylerEstrada(Bentonville, Arkansas) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms were clean and cleaned daily. Had good temperature control and water pressure. The staff was by far the friendliest at this hotel than any of the others. We were able to watch our family members gamble and they did their best to keep our party of 7 as close together as possible when eating. They were strict with their mask policy which was very nice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    I used to love NYNY

    Reviewed by Susan P(Chicago, Illinois) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Checking in was quick and easy, but when I got to the room, I discovered that the last guest had left the safe locked. I called guest services and they said they'd send someone up to unlock it. An hour later I called again, and they said they would radio someone immediately. I waited another hour and decided to carry all of my cash on my person, and went to the casino. I gave up. No security at the elevators after being told that guards check room keys. The room...pretty, but it was filthy. There was a dirty vent in the shower area, there was a blood looking stain in front of the sink, the toilet wouldn't flush, there was a washrag or towel stuffed between the ironing board and the wall. There was also a pellet of some kind in front of one of the chairs that looked like a human tooth. The air conditioning was not adjustable, and blew at the drapes, not outward towards the room. I love the casino, but all in all, I think I'll take another mLife offer next time. I've stayed here the last four times and never had anything this bad, except when the smoke alarm battery decided to die at 3 a.m. and the ear piercing chirp made me call maintenance. I did not appreciate having to carry all of my money with me at all times, but I think it made me lucky, as I left with some of their money. I only use the room to sleep, and the bed was comfortable and clean, and the sheets seemed very new. The cleaning of the rest needs to be stepped up, especially during a pandemic.

    Mini vacation

    Reviewed by jessefederico() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Always a great experience, a bit disappointed not having cirque show and seafood buffet (understandable, due to Pandemic), maybe other ways to have another entertainment , would like to have a seafood buffet and not tr a vel outside elsewhe.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5