The Royal at Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8113 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Beautiful

    Reviewed by kygirl86() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The grounds are amazingly breath taking. The beach is not private, so there are some solicitors, just beware. Water park and aquarium were a tad smaller than expected but that didn’t make or break the trip. If you want luxury, this is the place

    All-Around Beautiful Place

    Reviewed by Richiebeans(Mahwah, New Jersey) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Royal is the capital structure of Paradise Island. The rooms are considerably dated, but I say it's the right kind of "dated": upholding a vintage and hip feel. The restaurants are great; I personally like Poseidon's Table.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-4

    horrible cust service, still no refund after 4 months!

    Reviewed by thomasgV6484BK() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel cancelled our mid-May stay in early April due to Covid and it has been over 4 months and still no refund on our trip, over $2000.00 !!! They told me that it would take 60-90 days, and we are now over 120 days. I got my airline refund from Delta Airlines in 3 days and my car rental refund in 4 days!! I have called them multiple times and they tell me the same excuse, "we have many refunds to process and it takes a while". Well, Delta has thousands more and they got my refund in 3 days!!! Horrible customer service, we will never stay here.

    Individual ratings:

    Service

    Service-1

    Winter Getaway

    Reviewed by Nina P(Haverhill, Massachusetts) on Jul 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We came as part of a group rate. So for this rate I thought it was great. I am not sure I would pay full price for this stay. The Royal could use some updating which is why I gave 4 and not 5. I did hear that renovations would be happening soon at the Royal. If i was paying full price I am not sure I would give it the same rating. We had a great family vacation and the kids loved it!!! The weather wasn't the greatest but we made the best of it

    They are avoiding refunding

    Reviewed by Bama14to15(Mobile, Alabama) on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked here for my wife and her daughter for mid July. The reservation was cancelled on 7/6 due to their further delayed opening until 7/31, and Marriott/Atlantis, while appearing to be helpful over the phone, are pretty much giving us the runaround. No communication is given or timetable for a refund. Avoid booking until they actually open.